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American International Group

Explore American International Group's operational structure, product innovation, distribution approach, and risk management. Learn about the company's business development process and operational risk mitigation for future growth. Gain insights into financial efficiency metrics and recommendations for enhancing operations.

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American International Group

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Presentation Transcript

  1. American International Group Operations for Financial Services Warren Berey – Nicole Boone 15 December 2003

  2. Company Structure

  3. Domestic Structure • Product Innovation / Offerings • Segmentation by company / business unit • Marketing (segregated by size) • Middle Market (Revenue <= $100m) • Small Business (Revenue <= $10m) • Commercial (Revenue >$100m and <= $700m) • National (Revenue > $700m) • Operations (10 regional offices)

  4. Product Offerings

  5. Distribution • Distribution via independent brokers • Alpha • 2nd Tier • Regional • Limited agent distribution • Risk Specialists Offices • Very limited direct distribution

  6. AIG Access Points • Underwriting Direct (via broker) • AIG Mail Rooms • Info Exchange • aig.infoexchange@aig.com • (U.S.) 1-877-638-4244 • (Worldwide) +1-908-679-3150 • accessaig.com

  7. DBG Access Points • Customer Care Center (C3) • 1-877-TO SERVE • c3@aig.com • eUnderwriting • eWriter (Management Liability) • EXS (Umbrella) • PEGA (Workers Compensation) • e-Worldrisk (Multinational GL) • XML (Managing General Agents)

  8. Business Development Process • Renewals • Solicitation letters • Deadline letters • Impact of service levels • New Business • Cross sales • Costs of new lines v. new customers • Exit costs for clients • Limitations on spans of expertise • New Accounts • Claims Processing

  9. Productivity & Efficiency • Management Accounting • Income Statements • By Unit, Product, Market Segment, Region • Cash Flows (by same divisions) • Current Efficiency Metrics • Timeliness • Accuracy • Possible Future Metrics...

  10. Operational Risks • Risk Aggregation • Adequate Reserving • Data Integrity / Controls • Sarbanes-Oxley • Attrition / Information Leakage • Legacy systems • Claim Servicing • Technology Dependability / Reliance

  11. Future Recommendations • Distribution Operations Design • Alternative Channels • Cross Selling • System Uniformity • Mitigating Operational Risk • Improve Data Quality • Lessen Administrative Burden • Align Evaluation with Business Objectives • Balanced Scorecard • DEA

  12. Q & A

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