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Monthly Operations Review (MOR) NSG - Dec 2010 - Feb 2011

Monthly Operations Review (MOR) NSG - Dec 2010 - Feb 2011. Jan 2011 Results – NSG. Accomplishments/Leaning Forward. Challenges/Concerns.

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Monthly Operations Review (MOR) NSG - Dec 2010 - Feb 2011

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  1. Monthly Operations Review (MOR) NSG - Dec 2010 - Feb 2011

  2. Jan 2011 Results – NSG • Accomplishments/Leaning Forward Challenges/Concerns • Caller ID block for CDT and Wireless off Movius with voicemail to text conversions, Cox is delivering caller ID and is in violation of privacy control. Engineering working with Movius to test solution in lab prior to production deployment. • ACME SBC’s. 2 of the 4 SBC’s have been completely replaced, OKCY and OC. • TVCID • The BroadSoft system is behind on patching by 21 Critical and 466 Non – Critical. • CVM15 upgrades – prework required to replace the SDM with the CBM; SDM is end of life and not supported on the CVM15 software load. • SONUS aka LD optimization – still pending approval from product as official project. • Broadsoft license process • Migrated over 53K New England and Cleveland to Acision • Netnumber (LNP Platform) Migrations: Completed • TEOCO LCR TRANSITION: Transition complete on January 31, 2011. • Remote Backups for the Acision and Movius platform – Initiating remote backups to Duke Dr. in addition to current backup scenarios. • Telephony expansion – completed all necessary translations in the Wichita switch for pending telephony launch in the Prairie Grove rate center.

  3. Feb 2011 Results – NSG • Accomplishments/Leaning Forward Challenges/Concerns • Add Feb results here • Add Feb Results here

  4. Feb 2011 Results – NSG (Elliott) • Accomplishments/Leaning Forward Challenges/Concerns • The support for the EDGEMARK devices for sip trunking is in progress. At this time VOIP is working to support the beta customers. The soc is scheduled to take over the 24 hr monitoring of the edgemark devices. There is a delay because the SOC leadership indicates that that they need a complete process. VOIP is unable to maintain 24 hr monitoring due to the fact that voip is a call out organization and not a 24 hr surveillance organization. • SP08 Regression Testing. Time lines pushed out to Q4 2011 or Q1 2012 due to test case failures. • Movius 3.9 Software upgrade. Delayed by due to lab install and testing. No handoff as of yet from Engineering. Upgrade is required to correct Voice mail to Text for wireless subscribers, privacy control issues. • SIP Trunking delays due to Acme Packet vendor hardware/firmware failures during vendor provided system verification test plan • Scripted auto-backup of CS2K CMT oracle database schedule change due to new deployment plans. NSE will provide server equipment to all markets. To be tested in the lab starting as early as the week of 3/14/11 • BTS CLASS services to be migrated as soon as issue with not receiving query results from netnumber platform is cleared • Distributed 21K RTU line licenses across all 4 BroadSoft platforms • Prairie Grove has been opened successfully and ready for VoiceManager sales in the Arkansas market • Two new webservers will be integrated into the VOICE MANAGER network to support the VM2.0 enhanced services launch. The handoff has already been completed and voip is in the process of configuring and testing the devices. • Omaha UC Migration was completed successfully • Florida BTS Acision Beta Launch was implemented successfully and is currently ongoing with minimal call complaints. Migration scheduled for 3.16.11 • Suspended all Movius accounts and access for both Manchester and West Warwick CDT (only) customer base. • LCA expansion adding Salem, VA (Roanoke market) complete

  5. Feb 2011 Results – NSG (Mickens) • Challenges/Concerns • The beta installs for SIP Trunking continue to be a lengthily process of around 6.5 hours on average, and in addition the non-registering PBX has been more popular than expected. • NTSC continue to stand firm in following the SIP Trunking install process that has been developed, as at least two markets have attempted to just hook directly to the PBX once the physical eSBC install has been completed. NTSC continues to reinforce the process of using the JDSU HST-3000 test set to do call through testing from the DMARC to verify the eSBC, core SBC and VoiceManager are all setup correctly. • Accomplishments/Leaning Forward • Kick off meetings with local market test desks and Cox Business Product in a partnering effort aimed at driving down escalations in to the Cox Business National Test Desk has been well received, and the teams are currently identifying their top 3 ticket drivers that will be the primary focus of the effort this year.

  6. Feb 2011 Results – NSG (Purser) • Accomplishments/Leaning Forward Challenges/Concerns • Add Feb results here • Add Feb Results here

  7. Feb 2011 Results – NSG (Sperin) • Accomplishments/Leaning Forward Challenges/Concerns • AIN Service Reliability (aka – TVCLID) • CVM15 Upgrades – pre-work required to replace the SDM with the CBM; SDM is end of life and not supported on the CVM15 software load • LD Optimization (SONUS) – pending approval/funding. • North West ARK cap and grow strategy to the Omaha II switch. • Completed all necessary translations in support of NPA overlays in Omaha and Tulsa. • All outstanding issues with SIP MWI resolved for the Oklahoma City market (Centrex customers) • Message Relay in GENBAND markets converted to the Netnumber platform for CLASS services (i.e. – automatic callback, automatic recall, etc.) • TELCORDIA ISCP interoperability lab testing completed with the Cisco ITP’s; required prior to migrating off Tekelec in production. • CISCO ITP migrations – completed the migrations for all gateway screening (gws) to the ITP’s. This is part of the migration activity from the EAGLE STP’s. • All LNP migrations completed to the Netnumber platform (BTS & GenBand markets)

  8. Feb Feb Nov Feb Feb Jan Jan Jan Jan Oct Dec Dec Dec Dec Sep Feb Jan Dec Metrics and Trends-NSG Notes and Commentary on watch items and/or state changes Note 1: All 4 instances have reached the 87%+ threshold Note 2: All 4 instances have reached the 95%-99% threshold, East instance close to exhausting line capacity, 21K licenses ordered by CB to reduce capacity concerns. Note 3: All 4 instances are currently at the 85%-90% threshold, even with the new distribution of 21K additional line licenses. CB engaged. Note 4: Current LRP for Wichita suggest “flattening” of growth; supported by a 1% decrease in capacity since June. Planning team in place to develop migration strategy for NWARK to the Omaha II switch.

  9. Feb Feb Feb Feb Jan Jan Jan Jan Dec Dec Dec Dec Metrics and Trends-NSG Notes and Commentary on watch items and/or state changes Note 1: Impact from increased LNP queries (associated with completion of Net Number deployment) has been minimal. Will watch March closely as PHNX market launches TVCLID. Note 2: Final Vero “Success Payment” due for January will approach $300K (January is the second Double / 80% credit month). A $206K payment for annual support & maintenance will be due late Feb / early March for this year. A comparative baseline for year-end 2010 has not yet been selected. January Savings compared to the YE 2009 baseline were $424k Gross / about $125K net of the expected Success Payment. All January numbers are based on preliminary review and are subject to revision. Note 3: For Feb ‘11, 110 change management activities for NSG. Of these activities, 2 were Successful with problems and 4 noted as unsuccessful. Successful with problems ~ 1. Apply AIN Netnumber patch to correct default route in OKCY to facilitate CLASS, not service affecting. 2. ~Apply AIN Netnumber patch to correct default route in Chandler to facilitate CLASS, not service affecting. Unsuccessful ~ 1. Modify AS BCCT port from 1050 to 2220 on both AS's per Vendor recommendation, maint was backed out due to change not clearing alarm issue. 2. Correct peer link configuration error that causes unwanted traffic on peer network. 3. SIP MWI conversion in San Diego, Cypress switch missing firewall policy, backed out of maintenance. 4. Preventative failover of the voicemail NGMS in Phoenix failed to fail over correctly.

  10. Metrics and TrendsNational Technical Support Center Feb Feb Feb Feb Jan Jan Jan Jan Dec Dec Dec Dec • CBTD SLA MET – 91% met in January Decreased to 87% met in February • CRT Mean Time In Queue (MTIQ) for Tickets Decreased from 5.5 hrs in January 2011 to 4.3 hrs in February 2011 • RESTD SLA MET increased from 92% met in January to 95% met in February • RESTD CRT Mean Time in Queue (MTIQ) decreased from 1.45 hrs in January 2010 to .92 hrs in February 2011

  11. License Licensed Used Available Percentage Expired Las Vegas User License 20310 16890 3420 83% West User License 44630 37791 6839 84% Central User License 55150 46186 8964 83% East User License 21410 18409 3001 85% East Duke DR Macon, HR, Roanoke, Nova, Louisiana West Orange County, Palos, Verdes, Santa Barbara, Phoenix, San Diego Central Oklahoma City, Omaha, Tulsa, Connecticut, Rhode Island, Wichita, Cleveland Vegas Vegas

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