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Genesys Cloud AI Digital Bots and Knowledge GC-AI-DB Practice Test PDF

Prepare with confidence using the Genesys Cloud AI Digital Bots and Knowledge GC-AI-DB Practice Test PDF from Cert007. Featuring updated and real exam-style questions, this PDF helps you master key concepts, practice effectively, and boost your chances of passing the exam on the first try.

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Genesys Cloud AI Digital Bots and Knowledge GC-AI-DB Practice Test PDF

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  1. Pass Genesys GC-AI-DB Exam | Latest GC-AI-DB Dumps & Practice Exams - Cert007 Exam : GC-AI-DB Title : Genesys Cloud AI Digital Bots and Knowledge Certification https://www.cert007.com/exam/gc-ai-db/ 1 / 3

  2. Pass Genesys GC-AI-DB Exam | Latest GC-AI-DB Dumps & Practice Exams - Cert007 1.Which element is mandatory when creating a new knowledge base in Genesys Cloud? A. Linked digital bot flow B. Supported language selection C. Minimum of 5 articles D. Knowledge portal URL Answer: A 2.Before you can mine intents, what must be configured in Genesys Cloud? A. A published voice bot flow B. Active knowledge portal C. Recording and transcription of conversations D. Predictive engagement segments Answer: C 3.Which two performance metrics are available within the Optimization Dashboard? (Choose two) A. Response time per message B. Average session duration C. Conversion rate D. Queue overflow count Answer: B,C 4.Which Genesys Cloud bot type is best suited for automating routine tasks within messaging channels like web chat and social messaging? A. Dialog Engine Bot B. Digital Bot Flow C. IVR Voice Bot D. Architect Call Flow Answer: B 5.What is the primary purpose of the Knowledge Optimizer in Genesys Cloud? A. To configure routing for voice bots B. To monitor queue performance for agents C. To identify gaps in knowledge articles through unanswered queries D. To auto-publish knowledge bases Answer: C 6.Which two tasks are involved in ending a bot flow correctly? (Choose two) A. Use “Disconnect” action B. Export bot session logs C. Reset all flow variables D. Confirm that the bot has fulfilled its purpose Answer: A,D 7.Which user role typically uses the Knowledge Optimizer to improve knowledge article coverage? 2 / 3

  3. Pass Genesys GC-AI-DB Exam | Latest GC-AI-DB Dumps & Practice Exams - Cert007 A. Workforce Analyst B. Bot Developer C. Knowledge Administrator D. Telephony Engineer Answer: C 8.A digital bot can use more than one knowledge base simultaneously to deliver multi-topic content. A. FALSE B. TRUE Answer: A 9.What is the primary function of the Knowledge Portal in Genesys Cloud? A. To analyze abandoned digital interactions B. To display knowledge base articles to end users C. To configure bot-to-agent routing rules D. To manage queue assignments for bots Answer: B 10.When is a fallback intent triggered in a digital bot? A. When user disconnects suddenly B. When the bot reaches end of flow C. When no intent matches the user’s input D. When an invalid variable type is detected Answer: C 11.What access level is required to publish updates to a Knowledge Portal? A. Supervisor B. Bot Administrator C. Knowledge Publisher D. Queue Manager Answer: C 12.Which two roles benefit most from reviewing the Knowledge Optimizer insights? (Choose two) A. Knowledge authors B. Social media analysts C. Bot QA testers D. Content strategists Answer: A,D 3 / 3

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