1 / 14

Inbound Call Centers Services India

Call centers India offers customer care services, inbound, outbound, telecalling and many more services at very attractive and affordable budget.

Télécharger la présentation

Inbound Call Centers Services India

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.


Presentation Transcript

  1. www.callcentersindia.net Inbound/Outbound Call Center Services Call Centers India End to End CISCO Support

  2. www.callcentersindia.net About Call Centers India • Call centers India is a Washington based corporation. • Headquarters are in Seattle, WA Operations are in Noida India, a suburb of New Delhi India. • The Indian corporation Vcare Care Call Centers India (p) Ltd. is a wholly owned subsidiary of the US Corporation. • Call centers India is a CISCO funded company.

  3. www.callcentersindia.net Features at CCI The center is housed in a modern 11,000 sq. ft. facility. 3 levels of redundancy for its technological infrastructure. 100% IP based network and uses CISCO technology platform. Electrical power and Internet connectivity

  4. www.callcentersindia.net Key Personnel Its management team has over 20 years of combined call center experience. Capacity of 1,000 stations. Growing more than 15% quarter per quarter.

  5. www.callcentersindia.net Services Offered • Inbound Call Centers Services • Outbound Call Centers Services • Non-Voice Services

  6. www.callcentersindia.net Inbound Call Center Services • Order Hotlines • Customer service • Support lines • Handling call overflow

  7. www.callcentersindia.net Outbound Call Center Services • Verification calls • Collections • Lead generation and sales support • Assessment of demand • Collection of useful information and arranging appointments for the sales force • Market research • Customer satisfaction surveys

  8. www.callcentersindia.net Non Voice Services Web services • Chat • Email Programming services • Web based programming • PHP programming • Custom applications

  9. www.callcentersindia.net Business Solution • Data entry • Mystery shopping • Web chat & Email response • Qualitative analysis • Research services

  10. www.callcentersindia.net Facility • Located in suburb of New Delhi, India • Managed by experienced professionals • Current capacity expandable to 1,000 seats • Access to world's largest pool of college educated workers

  11. www.callcentersindia.net Tech Specifications • End-to-end CISCO based IP network • Complete Cisco Platform • Ability to call and receive calls from over 30 Countries

  12. www.callcentersindia.net Quality Diff. • Quality evaluation of agents • Live monitoring • 100% call recording • Team leader to agent ratio 1:9 • Daily agent feedback • Process transition manager • Specified account manager • Defined escalation procedures

  13. www.callcentersindia.net Our Purpose Our main purpose is to provide you quality & effective services at good rates. And Help your business grow. Call Us at 206.384.4669 or Visit at http://www.callcentersindia.net

  14. www.callcentersindia.net

More Related