Enhance Team Performance through Configuration Analysis Scoring System
The Configuration Analysis Score system promotes the creation and updating of configurations, rewarding teams for completing unfinished or missing configurations for clients. Creating a configuration earns 240 points, while updating earns 80 points, though points vary based on information completeness. Attaching configurations to tickets yields additional points, with specific allocations differing by ticket type. Utilizing valid configurations boosts team performance. The Configuration Checklist ensures appropriate scores, incentivizing 100% coverage with bonus multipliers.
Enhance Team Performance through Configuration Analysis Scoring System
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Presentation Transcript
Configuration Analysis Score My Team
Configuration Analysis • Configuration Analysis • Promotes the creation and updating of Configurations • Promotes completing unfinished and missing Configurations for clients • Promotes attaching Configurations to tickets
Creation and Updating • Creating a Configuration receives the most Points • 240 Points • Updating a Configuration receives the second most Points • 80 Points • Not all Configurations are created equally
Creation and Updating • Created Configurations that are missing information receive fewer Points for creation • 80 Points • Created Configurations that a place holders for Not Applicable configs, such as “Wireless Settings – N/A”, receive fewer Points • 10 Points
Creation and Updating • Updated Configurations that are missing information receive fewer Points for creation • 10 Points • Updated Configurations that are place holders for Not Applicable configs, such as “Wireless Settings – N/A”, receive no Points • 0 Points
Attaching Configurations • You can receive Points for attaching a configuration to a ticket • 40 Points for Service or Project Ticket • No Points allocated for Monitoring Ticket • 10 Points for all other Ticket types • Attaching a Configuration with warnings • 0 Points for non-Monitoring Ticket • No Points allocated for Monitoring Ticket • Attaching a N/A Configuration • -120 Points
Utilized Configurations • When a valid Configuration is attached to a Ticket the creator and last updater of the Configuration receive Utilization Points • 40 Points for Service or Project Ticket • No Points allocated for Monitoring Ticket • 10 Points for all other Ticket types • You only receive utilization points when someone else attaches the Configuration
Points Distribution • Points are distributed in near real-time when a Configuration is either created, updated or attached to a ticket • When a ticket moves to the closed state any points originally granted that no longer apply, such as a configuration no longer being attached to a ticket, are removed
Configuration Checklist • Every time your are allocated positive points, the points are multiplied by for Configuration Checklist Percentage Score • Each Company’s Checklist Percentage Score is calculated using the formula: • 1.00 – missing required configs / required config count – ((warning configs / active config count) * .25) • The average of these percentages are then applied to the Account Manager and Primary Tech • When an Account Manager or Primary Tech has achieved a 100% score on Configuration Checklist, his Configuration Analysis scores are multiplied by 1.5 rather than 1.0 as an additional bonus for achieving 100% coverage.
Configuration Checklist • The Configuration Checklist Percentage Scores are viewable at the bottom of the Configuration Checklist page under Configuration Station • The scores are only updated when someone visits the Configuration Checklist page • The Configuration Checklist Percentage Score at the time Configuration Points were allocated will be the percentage used • Members with no companies assigned as an Account Manager or Primary Tech will default to a Configuration Percentage Score of 1.00 or 100%
