Chapter 5 Language communication of nursing care

2. Chapter 5 Language communication of nursing care 徐 欣 哈尔滨医科大学护理学院

3. 主 要 内 容 • 语言沟通的基本知识 • 护士语言沟通的主要类型-----交谈 • 护士应具备的语言修养与技巧

4. Section 1 Basic knowledge of language communication

5. Learning Objectives • 掌握：语言沟通的含义 • 熟悉：语言沟通的作用及类型 • 了解：语言沟通的环境

6. Definition and functions ※ • 含义：是指沟通者出于某种需要，运用有声语言或书面语言传递信息，表情达意的社会活动。

7. Definition and functions ※ • Information exchange • Mental health • Coordinate and improve the relationships • As a tool • Social Integration

8. 语言沟通的类型 oral language communication －--advantages －－Limitations －－Style of OLC: daily and formal graceful －－Expression formal : express，say， speak，talk

11. 自 学 内 容

13. Section 2 The main type of language Communication for nurse ----talking

14. Learning Objectives • 掌握：护患交谈中的常用语言 • 熟悉：交谈的含义及特点 • 了解：交谈的基本类型

15. 交谈的含义 definition • Talking is a form of language communication ,which is based on oral language as the carrier for exchanging of message.

16. Characteristics of talking • Widely and rapidly • Flexible • Popular and easy to understand • Two-Way Communications • Improvisation and acting according to circumstance • Metacommunication

17. The basic types of talking • Individual talking

18. The basic types of talking group talking

19. One sender and one receiver, each with own unique perceptions. Influenced by dynamics of creating, maintaining, and terminating a therapeutic nurse-client relationship.

20. • The logical outcomes are group cohesiveness . • The logical outcome of one-to-one communication is the development of the nurse-client relationship.

22. The basic types of talking • face-to-face talking and non face-to-face • centripetal pattern • Common talking and therapeutic talking

23. The common languages of nurse-client talking ※ • Guiding language • Explanatory language • Persuasive language • Encouraging language

25. The common languages of nurse-client talking ※ • Convictive language • Consolatory language • Hint language

26. Section 3 Essential language accomplishments and skills of nurse

27. Language accomplishments

28. 语言的礼貌性 • 病人初到有迎声 • 进行治疗有称呼声 • 操作失误有歉声 • 病人合作有谢声 • 遇到病人有询问声 • 接电话时有问候声 • 病人出院有送声

30. Popularization Emotion Professional accomplishments of nurse Scientific nature Mildness Confidentiality Therapeutics Correctness Seriousness

31. Skills of listen attentively ※ • Conception of listen attentively • Meaning of listen attentively • Characteristics of listen attentively

32. Strategy of listen attentively • Initiatively listen • Perception checking ---Retell ---Paraphrasing ---clarifying ---summary • Reflecting

33. Language skills of communication prelusion • Salute type • Concern type • Cry up type • Say other type

34. Language skills of communication questioning • Development type • Closure type Explanation ending

35. other skills of communication empathy • Meaning of empathy • Function of empathy Reticence • Function of reticence • Time of using reticence • The ways to break reticence

36. 思 考 题 一病人心脏病发作，由于家人缺乏医学知识、重视不够，未及时送院，入院时病情已垂危。 现病人家属问“现在情况怎样？” 你该怎样回答？

37. Thank You !