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Hiring and Retaining a High Quality Workforce

Hiring and Retaining a High Quality Workforce. Mark Bell Deputy Assistant Inspector General for Audit DHS-OIG. Perspective. Not an HR or personnel specialist Hiring Manager Chief, Audit Operations – hired over 75 new employees in three years Maintained a 95% retention rate.

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Hiring and Retaining a High Quality Workforce

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  1. Hiring and Retaining a High Quality Workforce Mark Bell Deputy Assistant Inspector General for Audit DHS-OIG

  2. Perspective • Not an HR or personnel specialist • Hiring Manager • Chief, Audit Operations – hired over 75 new employees in three years • Maintained a 95% retention rate

  3. "When hiring key employees, there are only two qualities to look for: judgment and taste. Almost everything else can be bought by the yard." — John W. Gardner

  4. Hiring • Hire people who can think, skills can be taught. • Hire people that fit into the organizational vision and culture. • Smart, hardworking people have smart, hardworking friends.

  5. Hiring • Don’t keep hiring yourself. • Team interview. • Student programs. • Practical test as part of interview process.

  6. Retaining • Teach people. • Challenge people. • Empower people. • Reward people.

  7. Retaining • Work life balance. • Care. • Don’t retain those who don’t fit.

  8. Retaining • Don’t let poor managers continue to manage. • Plan for attrition. • Promote from within when possible. • Don’t take it personally when good people leave for other opportunities.

  9. Questions “Surround yourself with the best people you can find, delegate authority, and don't interfere as long as the policy you've decided upon is being carried out." — Ronald Reagan

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