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Welcome to BASIC Behavioral Approach to Safety Improvement in ChevronTexaco

This program focuses on a systematic approach to safety improvement in ChevronTexaco's global aviation operations for world-class performance in safety, environment, health, reliability, and efficiency management. It includes assessments, leadership accountability, strategic planning, benchmarking, and behavioral interventions.

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Welcome to BASIC Behavioral Approach to Safety Improvement in ChevronTexaco

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  1. Welcome toBASIC Behavioral Approach to Safety Improvement in ChevronTexaco Global Aviation

  2. Behavioral • Approachto • Safety • Improvement in • ChevronTexaco

  3. World Class Performance Health Safety Rel Env Eff Operational ExcellenceSafety, Environment, Health, Reliability and Efficiency Management System Systematic approach to identify and close gaps Vision and Strategic Objectives Assessment Leadership/ Accountability Tied closely to the business planning process Review Planning Implement

  4. World-Class Expectations Tenets of OE OE Elements Prioritized Gaps 3-5 Yr Plan for World-Class OE Performance Targets Tactical plans Operational ExcellenceSafety, Environment, Health, Reliability and Efficiency Benchmarking Process Assessment Facility Assessment Leadership Assessment OE Management System Vision and Strategic Objectives Assessment Leadership/ Accountability Review Planning Progress Toward World-Class Targets, Action Plans, Progress Toward 3 Year Objectives, Periodic Process Certification Implement Monitor & Reinforce

  5. Operational ExcellenceSafety, Environment, Health, Reliability and Efficiency A, B, C & D : Injuries, Accidents, Spills, Efficiencies

  6. Fatal Fire at DIA

  7. Principles of BASIC The BASIC process has been designed to: • Recognize that there is a behavioral component in at least 85% of accidents, consisting of both: • Safe and at-risk behaviors on the part of employees • Leadership behaviors by supervisors and management that either foster or inhibit safety • Be built on a solid foundation of management & employee agreement that: • Facilities are basically safe • Safety procedures are adequate • Safety training is effective

  8. What is a behavior? • Behavior = • an observable act • (not attitude)

  9. Consequence C A B What directly follows the behavior. Applied Behavioral Science Antecedent Behavior What precedesthe behavior. The observable act. Answer Phone Have Conversation Phone Rings

  10. FILTER A B Applied Behavioral Science C Answer or Not Answer Phone Possible Consequences Phone Rings

  11. A B C Applied Behavioral Science Antecedent Behavior Consequence Procedure requires hearing protection when fueling aircraft. Employee works without using hearing protection. Feels more comfortable. Can hear better. Exposure to damaging noise levels.

  12. A B C Applied Behavioral Science Antecedent Behavior Consequence He has read or been educated about harmful effects of smoking Person continues to smoke Gets his nicotine fix Feels good – relaxed, rejuvenated. Suffer from Lung cancer and/other respiratory problems

  13. Quality Timing Certainty Positive vs. Negative Immediate vs. Future Certain vs. Uncertain Characteristics of Consequences

  14. Which Consequences are Stronger? NOT WEARING HEARING PROTECTION • Hears better – now • More comfortable • Hearing Loss Immediate Immediate Future Certain Certain Uncertain Positive Positive Negative SMOKING Immediate Immediate Future Certain Certain Uncertain Positive Positive Negative Gets his nicotine fix Rejuvenated Lung Cancer/Others

  15. The Safety Opportunity Iceberg Serious Injury Minor Injuries Near Misses

  16. What is a Key Safety Behavior? • A Key Safety Behavior is a safe behavior that needs to occur consistently in order to prevent incidents.

  17. BASIC PROCESS • A structured OBSERVATION PROGRAMME for : • Providing positive reinforcement when people work safely/correctly KEY SAFETY BEHAVIOURS • Helpful coaching for AT RISK BEHAVIOURS • BARRIERS to KSB identified and removed

  18. Barriers to Incident-Free Operations • Hazards not fully recognized • Systems that Hinder Safe Behavior • Mixed Priorities (reward and recognition systems that support production over safety) • Facilities and Equipment that are Difficult to Operate Safely • Training/Cultural Issues (disagreement on safe practices) • Personal Factors • Personal Choice

  19. Awareness or “Safety Sense” Perception of Danger Safety Knowledge Hazard Recognition  Lower – Greater  Time

  20. The Safety Opportunity Iceberg Serious Injury Minor Injuries Near Misses

  21. THANK YOU Global Aviation

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