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Blackboard Managed Hosting Overview

Blackboard Managed Hosting Overview. Alex Kissal and Matt Lord February 22, 2010 For audio call Toll Free 1 - 888-886-3951 and use PIN/code 294084. Housekeeping. Maximize your CCC Confer window. Phone audio will be in presenter-only mode.

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Blackboard Managed Hosting Overview

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  1. Blackboard Managed Hosting Overview Alex Kissal and Matt Lord February 22, 2010 For audio call Toll Free 1-888-886-3951 and use PIN/code 294084

  2. Housekeeping • Maximize your CCC Confer window. • Phone audio will be in presenter-only mode. • Ask questions and make comments using the chat window.

  3. Adjusting Audio • If you’re listening on your computer, adjust your volume using the speaker slider. • If you’re listening over the phone, click on phone headset. Do not listen on both computer and phone.

  4. Saving Files & Open/close Captions • Save chat window with floppy disc icon • Open/close captioning window with CC icon

  5. Emoticons and Polling • Raise hand and Emoticons • Polling options

  6. Alex Kissal and Matt Lord Blackboard Managed Hosting Overview

  7. CA Community Colleges and Blackboard Managed Hosting • 34 Schools • 1,200 FTE to 40,000 FTE Schools • 2003 to December 2009 • 290,000 CA Community College Users • Growth in every installation • Much more time to focus on Teaching and Learning

  8. Common Challenges, Opportunities and Reasons for Blackboard Managed Hosting • Do you need to develop a Disaster Recovery Plan • Would you like to upgrade to version 9 in a way that won’t impact teaching and learning • Are your students unable to access their courses during critical times and the system is sometimes unreliable? • Are you struggling to attract and retain technical expertise, and/or are your IT resources just spread too thin? • Is your IT staff spending too much time maintaining the Blackboard application? • Are the unexpected costs of supporting a growing environment eating away at your budget and the ability to scale unachievable

  9. Blackboard Managed Hosting • Offering Services Since 1999 • 850+ Customers from All Market Sectors • 185+ Bb Hosting Team Members Located in 4 Continents • Five Tier-4 Datacenters • Managing 2 PB of Enterprise Storage • 7+ Million Total Active Blackboard Users Blackboard Domestic Network Operation Center (VA3NOC)

  10. Reliability: Redundancy & Stability • Managed Hosting Infrastructure located in Tier-4 Datacenters at the heart of the Internet • Multiple ISP connections to various Tier-1 ISPs for redundant access to Internet & aggregate 24 Gbps capacity • True A-side / B-side Network Design • Redundant Routers, Firewalls, Load Balancers, Switches & Servers • Multiple levels of Power backups

  11. Cost Control: Lower Costs than Self-Hosted • Institutions realize significant savings each year by hosting with Blackboard Managed Hosting • Fixed Budget Control with simplified costs, reduces the unexpected annual costs • Hardware • Refresh, Failure, Backups, Usage increases, Storage • Personnel • Turnover, Training, Oncall, Emergency Maintenance, & Upgrades

  12. Scalability: Environments Built to Support Growth FACT: Numbers of Online Users and/or Depth of Users Increasing • Additional Hardware Considerations • Servers (App Nodes / Load Balancing) • Backup HW in case of failure • New Technologies • Virtualization • Bandwidth and Storage needs Dramatically increasing • Bb is probably your #1 Enterprise Application (Email) • Certainly your most heavy used • These have real costs but are very hard to predict with ever growing usage patterns • On-Demand Model; BbMH Does Not Cap Usage • Additional Server Capacity Added Pro-actively as Needs Grow • Storage • Bandwidth

  13. Fully Managed Service: 7 x 24 x 365 • Turnkey - One Stop Shop for Software & Infrastructure Support • True 7x24 Follow-the-Sun Operations & Support • 185+ individuals across 4 continents • Proactive monitoring and maintenance • Keep up to date on latest releases and fixes • All Upgrades applied by MH Operations Engineers • Nights / Weekends / Holidays – 365 days • 1,200+ upgrades in 2009 w/ 98% success rate • Expertise of Bb Managed Hosting • Support Technicians, Operation Engineers, Certified Oracle DBA group, Infrastructure & Security Teams • Linux / Oracle • All trained on Bb Software • Experience troubleshooting all Bb Versions

  14. Client Focused Initiatives • Annual “Back to School” Project Begins April 2010 • Audit DB/OS • Review customer base for added resources • Identify growth patterns • Client Dashboard and Insight Enhancements • 9.1 Readiness in Full Swing • 12 Managed Hosting Beta Clients • Performance engineering and testing • Upgrade testing and QA • Additional application and database monitoring

  15. Release 9 Transition Services for WCT Clients

  16. Managed Hosting Increased SLA Service 99.9% Uptime SLA Guarantee • Available for Qualified Clients Subject to Terms, including: • Minimum of Platinum Package Service or Higher • Blackboard 9.1 version and higher • Standard compliance with Blackboard Building Blocks policy • Custom integrations completed by Blackboard Consulting with Integration & Customization Maintenance (ICM) • Must be within contractual usage limits

  17. Matt Lord Matt.Lord@blackboard.com Alex Kissal Alex.kissal@blackboard.com Q&A

  18. Evaluation Survey Link Help us improve our seminars by filing out a short online evaluation survey at: http://www.surveymonkey.com/s/10SpBB

  19. Thanks for attending For upcoming events and links to recently archived seminars, check the @ONE Web site at: http://onefortraining.org/ Blackboard Managed Hosting Overview

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