1 / 19

Blackboard Managed Hosting Overview

Discover how Blackboard Managed Hosting has transformed the educational landscape for California's community colleges. Presented by Alex Kissal and Matt Lord, this overview discusses diverse growth in Blackboard usage from 2003 to December 2009, highlighting the critical benefits, including enhanced teaching support, effective disaster recovery planning, and scalable IT resources. Learn about the reliability of Tier-4 data centers, their optimized cost structure, and commitment to 99.9% uptime, which helps institutions focus on student engagement and educational excellence.

jaunie
Télécharger la présentation

Blackboard Managed Hosting Overview

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Blackboard Managed Hosting Overview Alex Kissal and Matt Lord February 22, 2010 For audio call Toll Free 1-888-886-3951 and use PIN/code 294084

  2. Housekeeping • Maximize your CCC Confer window. • Phone audio will be in presenter-only mode. • Ask questions and make comments using the chat window.

  3. Adjusting Audio • If you’re listening on your computer, adjust your volume using the speaker slider. • If you’re listening over the phone, click on phone headset. Do not listen on both computer and phone.

  4. Saving Files & Open/close Captions • Save chat window with floppy disc icon • Open/close captioning window with CC icon

  5. Emoticons and Polling • Raise hand and Emoticons • Polling options

  6. Alex Kissal and Matt Lord Blackboard Managed Hosting Overview

  7. CA Community Colleges and Blackboard Managed Hosting • 34 Schools • 1,200 FTE to 40,000 FTE Schools • 2003 to December 2009 • 290,000 CA Community College Users • Growth in every installation • Much more time to focus on Teaching and Learning

  8. Common Challenges, Opportunities and Reasons for Blackboard Managed Hosting • Do you need to develop a Disaster Recovery Plan • Would you like to upgrade to version 9 in a way that won’t impact teaching and learning • Are your students unable to access their courses during critical times and the system is sometimes unreliable? • Are you struggling to attract and retain technical expertise, and/or are your IT resources just spread too thin? • Is your IT staff spending too much time maintaining the Blackboard application? • Are the unexpected costs of supporting a growing environment eating away at your budget and the ability to scale unachievable

  9. Blackboard Managed Hosting • Offering Services Since 1999 • 850+ Customers from All Market Sectors • 185+ Bb Hosting Team Members Located in 4 Continents • Five Tier-4 Datacenters • Managing 2 PB of Enterprise Storage • 7+ Million Total Active Blackboard Users Blackboard Domestic Network Operation Center (VA3NOC)

  10. Reliability: Redundancy & Stability • Managed Hosting Infrastructure located in Tier-4 Datacenters at the heart of the Internet • Multiple ISP connections to various Tier-1 ISPs for redundant access to Internet & aggregate 24 Gbps capacity • True A-side / B-side Network Design • Redundant Routers, Firewalls, Load Balancers, Switches & Servers • Multiple levels of Power backups

  11. Cost Control: Lower Costs than Self-Hosted • Institutions realize significant savings each year by hosting with Blackboard Managed Hosting • Fixed Budget Control with simplified costs, reduces the unexpected annual costs • Hardware • Refresh, Failure, Backups, Usage increases, Storage • Personnel • Turnover, Training, Oncall, Emergency Maintenance, & Upgrades

  12. Scalability: Environments Built to Support Growth FACT: Numbers of Online Users and/or Depth of Users Increasing • Additional Hardware Considerations • Servers (App Nodes / Load Balancing) • Backup HW in case of failure • New Technologies • Virtualization • Bandwidth and Storage needs Dramatically increasing • Bb is probably your #1 Enterprise Application (Email) • Certainly your most heavy used • These have real costs but are very hard to predict with ever growing usage patterns • On-Demand Model; BbMH Does Not Cap Usage • Additional Server Capacity Added Pro-actively as Needs Grow • Storage • Bandwidth

  13. Fully Managed Service: 7 x 24 x 365 • Turnkey - One Stop Shop for Software & Infrastructure Support • True 7x24 Follow-the-Sun Operations & Support • 185+ individuals across 4 continents • Proactive monitoring and maintenance • Keep up to date on latest releases and fixes • All Upgrades applied by MH Operations Engineers • Nights / Weekends / Holidays – 365 days • 1,200+ upgrades in 2009 w/ 98% success rate • Expertise of Bb Managed Hosting • Support Technicians, Operation Engineers, Certified Oracle DBA group, Infrastructure & Security Teams • Linux / Oracle • All trained on Bb Software • Experience troubleshooting all Bb Versions

  14. Client Focused Initiatives • Annual “Back to School” Project Begins April 2010 • Audit DB/OS • Review customer base for added resources • Identify growth patterns • Client Dashboard and Insight Enhancements • 9.1 Readiness in Full Swing • 12 Managed Hosting Beta Clients • Performance engineering and testing • Upgrade testing and QA • Additional application and database monitoring

  15. Release 9 Transition Services for WCT Clients

  16. Managed Hosting Increased SLA Service 99.9% Uptime SLA Guarantee • Available for Qualified Clients Subject to Terms, including: • Minimum of Platinum Package Service or Higher • Blackboard 9.1 version and higher • Standard compliance with Blackboard Building Blocks policy • Custom integrations completed by Blackboard Consulting with Integration & Customization Maintenance (ICM) • Must be within contractual usage limits

  17. Matt Lord Matt.Lord@blackboard.com Alex Kissal Alex.kissal@blackboard.com Q&A

  18. Evaluation Survey Link Help us improve our seminars by filing out a short online evaluation survey at: http://www.surveymonkey.com/s/10SpBB

  19. Thanks for attending For upcoming events and links to recently archived seminars, check the @ONE Web site at: http://onefortraining.org/ Blackboard Managed Hosting Overview

More Related