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Communication in Health Care Mayo Clinic Florida Experience

Communication in Health Care Mayo Clinic Florida Experience. Galen Perdikis, MD Associate Professor, Plastic Surgery Associate Dean Mayo School of Health Sciences. UNF Collaborative, May 2013. The Harsh Reality. The Past. 9 year experience 3 modules Basic Communication

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Communication in Health Care Mayo Clinic Florida Experience

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  1. Communication in Health CareMayo Clinic Florida Experience Galen Perdikis, MD Associate Professor, Plastic Surgery Associate Dean Mayo School of Health Sciences UNF Collaborative, May 2013

  2. The Harsh Reality

  3. The Past • 9 year experience • 3 modules • Basic Communication • PEARLs, Patient Centered Care, Listening • Diversity • Team Work is REAL • SBAR • Stop the Line • Different approaches to the ‘roll out’

  4. Relationship Building ReflectiveListening PositiveAssertion PEARLS SBAR Work in partnership with all colleagues for the genuine concern and well being of our patientsand others EffectiveCommunication Assertion Teamwork Listen for understandingto the diverse opinionsof others Empowered to voicemy opinion and trust thatit will be heard Leading withMutual Respect Treat one another with respect and courtesy Acknowledge and value the contributionsof others Tools

  5. The Present • All new staff physicians & residents • Module 1 and module 2 • All new allied health staff • New employee orientation • CTS: Commitment to Safety (Team work) • Coaching

  6. The Future • CTS: Commitment to Safety • Team based training • Cultural • Team Behaviors • Learning Process • Coaching • Simulation and/or real time, individual or division • New curriculum & faculty development

  7. Surgical Perspective • 3 modules – completed • CTS – Team work behaviors • Checklists • Pre-briefs and Debriefs (Huddles) • Time outs • NSQIP – National Surgical Quality Improvement Program • FSCI – Florida Surgical Care Initiative

  8. Challenges • Changes in leadership • Changes in faculty • Other institutional priorities • New data (Avatar) • Time and Money!

  9. Strengths • Institutional strength • Simulation center • Key driver: Terri Veneziale • Resilient CIH faculty • Time & Money!

  10. Are we getting there? Teamwork between MDs, nurses and Staff

  11. Are we getting there? Overall Level of Safety

  12. Are we getting there?

  13. Are we getting there?

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