Sources and Consequences of Attitudes.

Sources and Consequences of Attitudes.

Objectives • Define attitudes • Describe job satisfaction and its relationship to productivity • Explain the theory of cognitive dissonance

Summary (cont.) • Discuss the relationship between attitudes and behaviors • Examine attitude change

Key Variables Affecting Individual Behavior Values Motivation Attitudes IndividualBehavior Perception Personality Learning Ability

Attitudes Evaluative statements – favorable or unfavorable –about objects, people, or events; reflect how one feels about something

Job Satisfaction Refers to an individual’s general attitude toward the job; when people speak of employee attitudes, often means job satisfaction

What Determines Job Satisfaction? Evidence indicates that the most important factors conducive to job satisfaction are • Mentally challenging work • Equitable rewards • Supportive working conditions • Supportive colleagues

Satisfaction and Productivity • Evidence shows that satisfaction’s effect on productivity is fairly small • Productivity can be increased: • More by removing outside constraints than by influencing satisfaction • By introducing organizational rewards for productivity, such as • Verbal Recognition • Pay Level • Probabilities for Promotion

Cognitive Dissonance Inconsistencies betweentwo or more of a person’s attitudes or between a person’s behavior and attitudes

Reducing Dissonance • If elements creating dissonance are relatively unimportant, pressure to correct imbalance will be low • Degree of influence over the elements will impact how we react to dissonance • Rewards influence the degree that we are motivated to reduce dissonance

The Attitude-Behavior Relationship • Social constraints moderate behavior • Although some hold contradictory attitudes, pressures are toward consistency • Other things besides attitudes influence behavior • Attitudes do influence behavior

Perception Process by which people organize and interpret their sensory impressions in order to give meaning to their environment

Factors Influencing Perception Operate to shape and sometimes distort perception • Reside in the perceiver • Part of the object or target being perceived • Exist in the context of the situation in which the perception is made

Attribution Theory • Judging people differently depending upon meaning attributed to a behavior • Determine whether caused internally or externally, depending upon 1. Distinctiveness - different behavior in different situations 2. Consensus - same behavior in similar situations 3. Consistency - same behavior over time

Fundamental Attribution Error InOthers: • Underestimating influence of external factors • Overestimating influence of internal factors Self-Serving Bias: • Attributing success to internal factors • Blaming external factors for failure

Shortcuts to Judging Others • Selectivity - choosing bits of data depending on the interests, background, experience, and attitudes of observer • Assumed Similarity - perceptions of others more influenced by what the observer is like or thinks • Stereotyping - basing perception on group membership or association • Halo Effect - drawing a general impression on the basis of a single characteristic, such as intelligence, sociability, or appearance

Sources and Consequences of Attitudes.