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Operations Management (OM)

Operations Management (OM). Introduction. Operation Management is about how organizations produce goods and services shirt, burger, books, computers etc. Operations of Otobi. store layout (process design) product design locating stores /certain size (supply network design)

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Operations Management (OM)

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  1. Operations Management (OM)

  2. Introduction • Operation Management is about how organizations produce goods and services • shirt, burger, books, computers etc

  3. Operations of Otobi • store layout (process design) • product design • locating stores /certain size (supply network design) • delivery of products to stores (supply chain management)

  4. What is Operations Management? • the activity of managing the resources which produce and deliver products and services • operations function • Operation manager- manages the operations function (part or whole)

  5. Operations management is importantin alltypesoforganization

  6. Operation management uses....

  7. OM in small organization • CP fried chicken • Same or different? • difficult to separate from other activities or easy?

  8. The input-transformation-output process

  9. Inputs to the process • materials • information • customers

  10. Transforming resources • facilities • staff

  11. Outputs from the process • products • service

  12. Operations in terms of processes

  13. OM is relevant to all parts of Business

  14. Characteristics of Operations processes • Volume (KFC) • Variety (CNG) • Variations (Demand, Hotels and resorts) • Visibility (how much of the operation is exposed to customers)

  15. Use 4 Vs to set the stage

  16. Formula 1 Hotel

  17. Let’s place these hotel in the picture

  18. What we plan to cover in the course..

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