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Wallace Company, Inc.: Excellence in Distribution since 1942

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Wallace Company, Inc., a family-owned business established in Houston in 1942, specializes in distributing pipes, valves, fittings, and specialty products primarily to the refining, chemical, and petrochemical sectors. With a dedicated team of 280 employees and 9 branch offices across Texas and Louisiana, Wallace has achieved annual sales of $100 million. The company faced significant challenges during the Gulf Coast bust in the early 1980s but rebounded by adopting the Baldridge Criteria for quality, ultimately earning the prestigious Baldrige Award in 1990.

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Wallace Company, Inc.: Excellence in Distribution since 1942

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  1. Wallace Company, Inc.

  2. Wallace Company • Family-owned business based in Houston since 1942 • Distributes pipes, valves, fittings, and specialty products to the refining, chemical, and petrochemical industries. • 280 employees • 9 branch offices throughout Texas and Louisiana • Annual sales $100 million

  3. History • Early 1980s there was a bust in the Gulf Coast • New construction, a majority of their business, halted. • Wallace had $44 million inventory and no market • Celanese, a major customer, said commit to TQM or cease to be a supplier

  4. Baldridge Criteria • Early 1989, two executives learned of the Baldridge Award • Decided to use the Baldridge Criteria as a road map for quality. • Initial internal scoring was 210 out of 1000 points. • Submitted application for Baldridge Award in 1990.

  5. Results • Baldrige Award 1990 • 1989 All-time record on a Monsanto audit • Lubrizol’s top-rated supplier (performance rating greater than 98%) • Top performing supplier for Dow Chemical Freeport USA • First distributor and supply partner to Brown & Root Braun and Bechtel, Inc.

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