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NETIQUETTE

NETIQUETTE. COURTESY IN COMMUNICATIONS. Netiquette. Is a set of rules for behaving properly online. Basic Email Etiquette. Begin each e-mail with a greeting Identify yourself Include subject line which reflects the content Be clear and concise Choose words and typestyles thoughtfully

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NETIQUETTE

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  1. NETIQUETTE COURTESY IN COMMUNICATIONS

  2. Netiquette • Is a set of rules for behaving properly online.

  3. Basic Email Etiquette • Begin each e-mail with a greeting • Identify yourself • Include subject line which reflects the content • Be clear and concise • Choose words and typestyles thoughtfully • Large font and font colors are difficult to read

  4. Bold or ALL CAPS looks like shouting

  5. Be Professional • Be professional when writing e-mail • No abbreviations • Use emoticons sparingly • They are often misunderstood and relay vague ideas • It’s better to find clear words for your thoughts • Address people you don't know as Mr., Mrs., or Ms. • Use proper English, especially if you are writing to a businessperson • Remain polite • Use please and thank you • Never use offensive language

  6. Spelling and Grammar • Use Correct Spelling • Use a dictionary or a spell checker • When in doubt, spell it out! • Use Proper Grammar • You can write in a conversational tone • Pay attention to basic rules of grammar

  7. Watch Your Tone • If your message is designed to vent strong feelings • write it, but do not send it until you have slept on it overnight. • It is interesting how different your words look in the light of day! If your words appear to be rude, you could start a “flame war”

  8. Forwarding Email • Do not forward bogus information • Search the topic in these to make sure it’s not a hoax • Snopes.com • TruthOrFiction.com • Without thinking you can expose your friends’ email address to total strangers • Remove email addresses at top before forwarding

  9. Is Electronic Mail Private? • Anything you write online can be (and may be) forwarded to others • Do not disclose trade secrets or company-confidential information   • Never send the following over email: • Usernames and passwords • Credit card or other account information • Sensitive information

  10. Remember the Human • Do unto others as you'd have others do unto you. • Would you say it to the person’s face? • The written word is stored somewhere and could come back and haunt you.

  11. Adhere to the same standards of behavior online that you follow in real life • Be ethical • You cannot get back an email you already sent so be careful what you write and how you write it.

  12. Be forgiving of other people's mistakes • Never be arrogant or self-righteous about it. • So when someone makes a mistake -- whether it's a spelling error or a spelling flame, a stupid question or an unnecessarily long answer -- be kind about it.

  13. Remember Emotions • You can use smileys sparingly to signal emotions like smiles, winks, sadness, surprise, etc. • I wish I'd read this before!    ;-)I wish I'd read this before.    :-( • Satire and humor is particularly hard to transmit, and sometimes comes across as rude and contemptuous.

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