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OUTSOURCING OF AIR FORCE LIBRARIES

OUTSOURCING OF AIR FORCE LIBRARIES. Barbara Wrinkle, Director Air Force Libraries. Air Force Overview. Identified libraries as commercial activities Identified libraries as mission essential Vital for mission and education support

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OUTSOURCING OF AIR FORCE LIBRARIES

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  1. OUTSOURCING OF AIR FORCE LIBRARIES Barbara Wrinkle, Director Air Force Libraries

  2. Air Force Overview • Identified libraries as commercial activities • Identified libraries as mission essential • Vital for mission and education support • Listed libraries among first candidates for contracting out • Contract out staff functions • Maintain Air Force control

  3. Current Options • A-76 • Full study • Direct conversion • Nonappropriated Fund Instrumentality Memorandum of Agreement (NAFI MOA)

  4. Current Status • 39 contract operations • 32 general libraries • 39% of general libraries • 7 technical libraries • 47% of technical libraries • 6 NAFI MOAs (as of 30 Sep 02) • 7% of general libraries • Adding others in FY03 • 4 remained in-house as MEO

  5. Strategic SourcingNAFI MOA • Achieve mandated savings • Flexibility • Provides better control of resources • Provider of service remains an Air Force resource

  6. Outsourcing Impact • Employee and organizational attitude • Loss of corporate knowledge • Turbulent transition • Three types of library management • APF, Contractor, NAFI MOA • Learning to accept each other • Non threatening atmosphere • Maintaining cohesive program • Leadership + Partnership = Success

  7. Customer Feedback • Customer satisfaction may decrease during transition • Within one year back up to Air Force average • Type of management is transparent to most customers

  8. Problem Areas • Authority versus Responsibility • Transitions • Contract evaluators • Increased security requirements

  9. Lessons Learned • Strategic planning • Identify core competencies • Staffing • Professionals • Standards and measurements • Training

  10. QUESTIONS? Barbara D. Wrinkle HQ AFSVA/SVPAL 10100 Reunion Place, Ste 502 San Antonio TX 78216-4138 Voice (210) 652-4589 Fax (210) 652-7039 Barbara.Wrinkle@agency.afsv.af.mil

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