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Communications – The Problem and the Answer

This article explores the various modes, key elements, and skills of effective communications. It delves into verbal and nonverbal communication, listening techniques, and enhancing both verbal and nonverbal communication. The article concludes with a discussion on communication seduction and quotes from notable figures.

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Communications – The Problem and the Answer

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  1. Communications – The Problem and the Answer Al Condeluci, PhD

  2. Definition • Communications is a process by which human beings send and receive messages in such a way that a close approximation exists between the message sent and received

  3. Functions of Communications • To retain information • To derive new conclusions • To reconstruct information • To initiate/modify the intellectual process • To influence and direct others

  4. Modes of Communications • Words • Print • Actions • Gestures • Images • Sounds • Scent • Touch

  5. Words as Tools • Regardless of the method, words are often the key raw material of communications. To this extent the more words one knows the greater the possibility the message sent might be understood

  6. Communication Process • Field of Experiences converge • One person is the source of the message • The other person is the destination • Message is encoded by the source • Message is signaled to the destination • Destination then decodes the message

  7. Verbal Communications • Coding • Decoding • Language or Jargon used • Tone and Pitch of the voice • Consistency is key

  8. Communications Key Elements • Content – What you want to say • Affect – How you say it

  9. Affect has 2 Major Components • Proxemics – This is the distance and spacing between people • Kinesics – This is the non-verbals and gestures of the communicator

  10. Proxemics has 4 Key Zones • Intimacy Zone – Touching to 18 inches • Personal Zone – 18 inches to 4 feet • Social Zone – 4 feet to 12 feet • Public Zone – 12 feet and beyond

  11. Kinesics major aspects • Dress • Touch • Posture • Eye Contact • Facial Expressions • Hand Movements • Paralanguage

  12. Listening • That ability to tune in and attend to the person you are communicating with in an effort to better understand their situation

  13. Skills to Listen • Stop talking • Imagine others viewpoint • Look, act, be interested • Nonverbals • Don’t interrupt • Listen • Affirmative response

  14. Enhancing Verbal Communication • Tend to Affect • Establish Eye Contact • Face the Person Squarely • Remain Calm

  15. Enhance Listening • First have a reason to listen • Suspend your judgement • Reduce distractions • Pause and think before responding

  16. Scatoma • This is a “blind spot” in communication when one person gets focused on one aspect that may distract the entire message

  17. Effective Speaking • Determine Purpose • Consider Time/Space • Adapt to Listener • Use Appropriate Jargon • Control the Voice • Appropriate Gestures • Organize your Information to Audience

  18. Communication Seduction • Refers to the communication process by which the audience is lured or seduced into wanting to know or find out more about the topic of the communicator

  19. “Treat people as if they were what they ought to be and you help them to become what they are capable of being”van Gothe

  20. “I know of no more encouraging fact than the unquestionable ability of man to elevate his life by a conscious endeavor”H.D. Thoreau

  21. Al Condeluci • McKees Rocks, PA 15136 • 412-848-0278 • alcondeluci@alcondeluci.com • www.alcondeluci.com

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