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Orange County

Orange County. Permitting Services (One-Stop Permitting). May 10 th , 2011. Board of County Commissioners. Permitting Services. Initiative Overview March 8 th – Streamlining Development Permitting Immediate Action Plan for One-Stop Permitting

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Orange County

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  1. Orange County Permitting Services (One-Stop Permitting) May 10th, 2011 Board of County Commissioners

  2. Permitting Services • Initiative Overview • March 8th – Streamlining Development Permitting • Immediate Action Plan for One-Stop Permitting • New Permit Services Provided from Central Location • Clear Destination Branding • Enhanced Customer Service Delivery

  3. Permitting Services • Management Team for Implementation • Identified New Services • Created Staffing Plan • Established Floor Plan • Implemented Technology Enhancements • Fee Collection • Clear Name - Permitting Services

  4. Permitting Services • Permitting Services Delivers: • One Location to Visit • One Location to Submit Applications • One Location to Ask Questions • One Location to Receive Results • Simplifies Permitting for Our Customers

  5. Permitting Services EPD Health Utilities Public Works

  6. Permitting Services EPD Health Utilities Public Works

  7. Permitting Services • Additional Services Offered • Excavation/Fill/Mass Grading • Right-of-Way/Underground Utilities • Maintenance of Traffic • Flood Plain • New Utility Meters • Utility Capacity Permits • Septic Tanks • Boat Docks/Ramps • Conservation Area Impact • Seawall/Retaining Wall/Shoreline Alter. • Customer Assistance Team

  8. Permitting Services Staffing (Positions) 4 - Store Front – PW Dev. Engineering – Environmental Protection – UD Dev. Engineering – Health Department 1 – Stormwater Management 3 – Utilities Customer Service 1 – UD Dev. Engineering

  9. Permitting Services • Lobby • Store Front

  10. Permitting Services • Internet Access (Wi-Fi) Now Available • Permitting Advocate • Owns the Process for the Customer • Customer Assistance Team Ready • Permitting Services Open for Business

  11. Orange County Permitting Services (One-Stop Permitting) May 10th, 2011 Board of County Commissioners

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