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EDI Metrics Mid Atlantic Electronic Commerce Users Group December 6, 2006

EDI Metrics Mid Atlantic Electronic Commerce Users Group December 6, 2006 Presentation will be made available through our website: http://www.neecom.org/index.php?page=philly_group Presented By: Mary Lopez EDI Coordinator. ICG Commerce at a Glance.

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EDI Metrics Mid Atlantic Electronic Commerce Users Group December 6, 2006

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  1. EDI Metrics Mid Atlantic Electronic Commerce Users Group December 6, 2006 Presentation will be made available through our website: http://www.neecom.org/index.php?page=philly_group Presented By: Mary Lopez EDI Coordinator

  2. ICG Commerce at a Glance • We do all of procurement and procurement is all we do • Founded in 1992 as Purchasing Group Inc.; renamed as ICG Commerce in November 1999 • Privately held company, headquartered in King of Prussia, PA • Offices in the U.S., U.K., and Germany • Over 80 active customers • 125 sourcing & category experts worldwide • Sourcing expertise in more than 300 categories • Actively managing over $5B in spend across a wide range of categories • Most experienced procurement outsourcing provider, with dozens of long-term outsourcing customers

  3. Our B2B Exchange ICG COMMERCE Transaction HUB

  4. Our B2B Exchange ICG COMMERCE Transaction HUB Customer

  5. Our B2B Exchange EDI ICG COMMERCE Transaction HUB XML Customer Flat File

  6. Our B2B Exchange EDI ICG COMMERCE Transaction HUB XML Supplier Customer Flat File

  7. Our B2B Exchange EDI EDI XML ICG COMMERCE Transaction HUB Portal XML Supplier Customer CDD Flat File Fax

  8. ICG Commerce transaction model Transaction Model Customer ICGC Supplier Order Processing User places order through RealPurchase/ERP System ICG Commerce facilitates transmission of the order to the supplier 1 2 1 2 RealPurchase or client ERP System 4 3 Order Management Supplier provides acknowledgement ICGC provides order status to user Supplier ships product 3 4 5 5 Invoicing and Payment Supplier sends invoice Compare invoice to PO for reporting Invoice sent to customer Payment Direct to Supplier 6 8 7 6 7 8 Customer Financials 9 9

  9. Under The Covers ICG COMMERCE Transaction HUB XML

  10. Under The Covers ICG COMMERCE Transaction HUB XML

  11. Under The Covers ICG COMMERCE Transaction HUB XML

  12. Under The Covers ICG COMMERCE Transaction HUB XML

  13. Under The Covers ICG COMMERCE Transaction HUB XML

  14. Under The Covers ICG COMMERCE Transaction HUB XML

  15. Under The Covers ICG COMMERCE Transaction HUB XML Where is my order?

  16. Under The Covers Why do you need more money in the budget? ICG COMMERCE Transaction HUB XML Where is my order?

  17. Under The Covers Why do you need more money in the budget? ICG COMMERCE Transaction HUB XML Where is my order? What is our cost per transaction?

  18. Under The Covers Why do you need more money in the budget? How long does it take for my order to get there? ICG COMMERCE Transaction HUB XML Where is my order? What is our cost per transaction?

  19. Under The Covers Why do you need more money in the budget? How long does it take for my order to get there? ICG COMMERCE Transaction HUB XML Where is my order? How many new partners did you add this year? What is our cost per transaction?

  20. Under The Covers Why do you need more money in the budget? How long does it take for my order to get there? ICG COMMERCE Transaction HUB XML Where is my order? How many new partners did you add this year? What, exactly, are you doing? What is our cost per transaction?

  21. Under The Covers What, exactly, are you doing? Why do you need more money in the budget? How long does it take for my order to get there? ICG COMMERCE Transaction HUB XML Where is my order? How many new partners did you add this year? What, exactly, are you doing? What is our cost per transaction?

  22. Under The Covers What, exactly, are you doing? Why do you need more money in the budget? How long does it take for my order to get there? ICG COMMERCE Transaction HUB XML Where is my order? How many new partners did you add this year? What, exactly, are you doing? What, exactly, are you doing? What is our cost per transaction?

  23. Collect

  24. Collect • Who • Partners • suppliers • customers • What • Document type • Delivery status (failed or rejected items) • When • Timestamp • Sent • Received • Acknowledged • Where • Connectivity Method • Why • Document Special Circumstances • Van Outages • Company Holidays • Personnel changes key to eCommerce performance • Technology-based changes, upgrades, downtime for partners, vendors, and yourself • Business shifts • Large new account • New business model

  25. Collect

  26. Measure

  27. Measure • Current State • FAs returned • FAs returned in time expected • All inbound data received • Timeliness of document processing/delivery • Turnaround time for response documents other than FA

  28. Measure • History • Examine what, if any, historical data is available for collection • If accessible, use to build comparisons • This month vs. Last month • Quarterly Totals • Annual Totals • This year vs. Last year • If not accessible, start archiving your data collections now to build out for future reporting

  29. Measure • Future • Establish new collection and archiving procedures to facilitate enhancements to your metrics in the future

  30. Chart

  31. Chart • Tools • Access • Excel • Existing reports

  32. Chart • What to Report? • Counts / Percentages / Comparisons • Number of Partners • Number of Transactions • Types of Transactions • Exceptions • Speed • Rate of Return • Service Level Agreements

  33. Chart • Verification • Build charts for yourself and VERIFY the results • Key to credibility of your metrics • Design • Look and feel • Color Palette • Logo • Font • Template

  34. Presenting your metrics

  35. Examples

  36. Examples

  37. Examples

  38. Examples

  39. Examples

  40. Sell It

  41. Sell It Bulletin Board

  42. Sell It Bulletin Board Company Newsletter

  43. Sell It Bulletin Board Company Newsletter Internal Meetings

  44. Sell It Bulletin Board Company Newsletter Annual Performance Review Internal Meetings

  45. Knowledge is Power • Ability to quickly answer questions • Know the pulse of your production environment • Prevent issues • Contain issues rapidly • Optimize your resources • Increase visibility for your program and yourself within your company • Plan for the future with greater accuracy • Identify and celebrate your successes

  46. Presentation will be made available through our website: http://www.neecom.org/index.php?page=philly_group

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