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Focus Group & Survey Action Plan

Focus Group & Survey Action Plan. APNIC Member Meeting, 19 September 2014. Survey + Focus Group Themes. Value / Fees. Transparency. Services. Communications. Training. Community Engagement. Member Value / Fees. You said…. Action. Review fees. EC conducting a fee review.

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Focus Group & Survey Action Plan

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  1. Focus Group & Survey Action Plan APNIC Member Meeting, 19 September 2014

  2. Survey + Focus Group Themes Value / Fees Transparency Services Communications Training Community Engagement

  3. Member Value / Fees You said… Action Review fees EC conducting a fee review Payment cycles can be difficult to meet Analysis of billing cycle impacts & payment options

  4. Transparency You said… Action More visibility on strategy& planning • Improved, detailed activity-based plan • Publish strategy document More visibility on costs & resources New feedback mechanisms welcome Greater understanding of EC

  5. Example Activity Plan Project Name / Background Project details & deliverables Benefits to Community Resourcing

  6. Transparency You said… Action More visibility on strategy& planning • Improved, detailed activity-based plan • Publish strategy document More visibility on costs & resources Financial reporting based on new plan New feedback mechanisms welcome • Meet the EC events • EC direct submission system • Instant feedback project Greater understanding of EC EC to consider survey report for any further actions

  7. Member Services You said… Action What’s the future services plan? Services development roadmap to be published Need better information on Transfers Review of available Transfer information Improve Whois usability • Improved Whois template • Roadmap includes RDAP for better data access Keep improving MyAPNIC MyAPNIC development in Services roadmap

  8. Training You said… Action Training in languages other than English Assess language requirements and delivery options Greater availability of Training • Assess member needs • Review online options + training locations in 2015 plan Examine Training fees Review of training funding model and resources in 2015

  9. Communications You said… Action Clear, simple communication • New Blog • Website development plan • Clear comms policy English OK, but consider translations Review translation options Increase IPv6 promotion & engagement • Dedicated IPv6 initiatives in 2015 plan • Assess resourcing / potential partnerships

  10. Community Engagement You said… Action Clarity on roles, activity and resources • Event reporting • Resourcing in activity plan Focus on IPv6 education and security/stability • Updated IPv6 materials • Labs research focusing on IPv6 & DNSSEC • Assess IPv6 training availability Supporting NOGs at required level • Define clearer ownership of NOG relationships • Delivery of more relevant technical material to NOGs Transparent LEA engagement • Reporting of all LEA engagements and requests

  11. Next Steps • These proposed initiatives are just the beginning • Your survey feedback will guide the development of the proposed 2015 & 2016 Secretariat Activity Plans which go to the APNIC EC for approval • The initial actions identified in this presentation, plus others developed in the 2015 plan will be added to a web page to allow the community to track progress against deliverables • The Activity Plan and actions tracker will be published in January 2015

  12. Q&A

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