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Introduction

This presentation is a guide for staff starting a veteran parent program to support families in the neonatal intensive care unit (NICU). Learn how veteran parents can offer an ear, relate from a non-clinician perspective, share coping methods and practical tips, and provide hope and insight. Discover the boundaries of peer support and how to encourage parents to participate in group sessions.

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Introduction

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Presentation Transcript

  1. Introduction • This presentation is being provided for staff who may be starting a veteran parent program to support FICare • The narrative on the slide notes is a guide to help you understand the content of the slides

  2. Engaging Veteran Parents:in providing support in a group setting

  3. What can a veteran parent offer • An ear • Understand parent perspective • Relate as a non-clinician • Methods of coping • Practical tips • Hope • An end to potential isolation • Provide insight to staff

  4. Who are Veteran Parents ARE NOT: Medical experts Psychologists Cure all’s Work horses ARE Listening ears Crying shoulders Resource centers Guides Confident

  5. What Veteran Parents need to know before getting started Boundaries of peer support Support is limited to shared common experience Judicious use of self Confidentiality Member of inter-professional team

  6. Parent group

  7. “Check-in” before a group session Ask the team leader, social worker or ward clerk about any red flags, major changes or losses Only that might relate to you If possible, check the patient board and patient list

  8. How to encourage parents to participate Do “parent check-in rounds” when you first get to the unit. Inform parents of the group topic, location and food Do a second “sweep” 15 minutes before start time to remind them

  9. When to approach at the bedside When parents are not engaged with the medical team When parents are not busy with their baby When parents make eye contact and are open; watch body language

  10. How to develop a relationshipin a group setting Take a moment and release all personal issues Define your role State how you can help State when you are available Assure confidentiality

  11. Participating in a session • Your qualifications are your experience and your ability to listen • Remember this is not about you • Do NOT give false hope or say “don’t worry” • Use your experience and support as it relates to the parents participating in the group

  12. How to briefly introduce yourself My name is _____. I am a veteran parent. I had a baby in here ___long ago, now I’m here on ____days to help support parents because place can be pretty overwhelming! I know when I was in here I felt it really helped me when I talked to other parents who had been through it before and to also go to groups for support and information.

  13. How to do introductions and “read” the room Start each session with introductions around the circle as much you are willing to share Assure them they can leave at anytime Make sure parents feel involved and heard Be aware of feelings

  14. What are the roadblocks to communication Advising Judging Reassuring Avoiding change Asking too many questions

  15. Use positive encouraging compliments Use appropriate language Watch clarity and speed with which you speak Watch the balance between providing information and allowing others to share What language works best

  16. How to co-lead a group Listen Provide balance Provide your insight: I felt scared, guilty, exhausted etc. when I was in here Steer away from negative conversation Make eye contact with co-leader

  17. How to wrap up a group session • Give a 10 minute warning before ending • Allow time after group for one-on-one • Thank them for coming and sharing • Clean up the room, offer extra food to parents/staff

  18. How to debrief post group • Connect with the co-leader after group during clean up when parents have gone • What worked and what did not • Ask any questions • Give your feedback then or via email • Share your comfort level with the session

  19. The most important piece a Veteran Parent can provide is HOPE!

  20. Coordinators responsibilities to Veteran Parents • Provide post/pre-debrief • Inform of red flags: losses, social issues • Beginning sessions - have a topic, i.e. d/c planning, participate until they get comfortable • Follow-up via email, give feedback • Provide ongoing support; check-in, clarify what was done if a Mom was upset • Thanks and acknowledgement • Provide paid parking

  21. Staff acceptance is important! Veteran parents need: • To feel they are part of the team • To be given feedback • Debrief after a group session

  22. Veteran parent tips when engaging with NICU parents Train and role play with the social worker ahead of time Listen Smile and make eye contact Give generic but genuine compliments Refer to baby by name & correct gender Give hope, give your truth, but don’t give promises Use appropriate language Don’t judge Do not provide medical information Understand you can’t fix, but you can listen Create a safe environment to share experiences

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