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E-Learning.com

E-Learning.com. Disaster Recovery Plan UOP CMGT 579 October 15 2005. Phyllis West Theodore Ly David Devereaux. Table of Contents. Introduction Goals and Objectives of Company Purpose of Plan Team Resources Team Members (Planning Team) Goals and Objective of Plan Scope of Plan

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E-Learning.com

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  1. E-Learning.com Disaster Recovery Plan UOP CMGT 579 October 15 2005 Phyllis West Theodore Ly David Devereaux

  2. Table of Contents • Introduction • Goals and Objectives of Company • Purpose of Plan • Team Resources • Team Members (Planning Team) • Goals and Objective of Plan • Scope of Plan • Physical Hardware

  3. Table of Contents (Cont.) • Application/ Function Priorities • Risk Assessment • Critical Assessment • Threats and Risks • Disaster Prevention • Disaster Recovery Process • Policies for Maintenance Plan • Conclusion

  4. Introduction • E-Learning.com is an edu-commerce company specializing in IT content, which will fill the need to continually educate tomorrow’sInformation Technology professionals.

  5. Introduction • E-Learning employees 200 employees and physically resides in a small San Diego building along the coast approximately 300 feet from the waterfront and approximately 10 feet above sea level. The company owns the building

  6. Introduction • Online corporate training is part of a growing trend in e-learning and is the fastest growing segment that is estimated to reach 23 billion people by 2005. • According to our research, content businesses are the most viable.

  7. Goals & Objectives of Company • Our Mission • provide a quality product,at a competitive price, with minimum cost • A well-trained customer is a LOYAL customer

  8. Introduction • Our target audience is working IT Pros that have corporate backing • A well-trained customer is a LOYAL customer

  9. Mission Statement • E-Learning.com has requested the development of a Disaster Recovery Plan/Business Resumption Plan for the online courses

  10. Goals and Objectives of the plan • 24x7 environment • Anyone, Anytime, Anywhere • Website and database both will be secure • Encrypt traffic to and from the web servers • Full database backup

  11. Purpose of Plan • It is the intention of E-Learning.com to itemize the security risk concerns associated with our business and provide solutions for these risk. • This includes risks as they relate to educational websites, e-commerce businesses, and internet security regarding online computer courses

  12. Risk Management Cycle

  13. Management Team Members • Management Team will provide overall guidance • The below team members have been selected for their knowledge in IT to prepare and maintain the plan: • - Phyllis West – Senior Analyst • - David Devereaux – System Analyst • - Theodore Ly- System Analyst

  14. Senior Management Official Management Team Damage Assessment Team Operating System Administration Team Systems Software Team Server Recovery Team (e.g., client server, Web server) LAN/WAN Recovery Team Database Recovery Team Procurement Team (equipment and supplies) Network Operations Recovery Team Application Recovery Team(s) Telecommunications Team Hardware Salvage Team Alternate Site Recovery Coordination Team Administrative Support Team Original Site Restoration/Salvage Coordination Team Test Team Transportation and Relocation Team Media Relations Team Legal Affairs Team Physical/Personnel Security Team Team Resources

  15. Web server run on five Sun Microsystems E20K Systems Dual 900mhz Processors 16 Gigabytes Memory Two 64 GB SCSI Disks Two 560 Watt power supplies DVD Rom Solaris 8 operating system Clustered and load balanced No single point of failure Database Server Two p680 computers (24) 1.3ghz processors 128 GB memory 876 GB internal disk space No single point of failure Hardware Specifications

  16. Software Specifications • Database runs on Oracle 10 • Enterprise ready database • Handle very high load transactions • Database will be encrypted • Backup daily • Backup using L20 Tape library • Veritas Netbackup Software • Tape sent off site on one month rotation

  17. Risk Assessment Risks involved with e-learning have been broken down into the following categories: • Insufficient or uncertain human resources • Technical limitations of solutions reached or exceeded • Poor partnership working • Sustainability • Unrealistic expectations • Poor leadership • Litigation in protecting intellectual property rights

  18. Risk Assessment (Cont.) 8. Application software not fit for purpose 9. Failure to meet technical standards 10. Failure to meet JISC's objectives 11. Unreasonable project schedule and budget 12. Contract negotiation and management 13. Poor Evaluation 14. Poor Quality Assurance

  19. Threats and Risks

  20. Disaster Prevention • Practical measures for preventing or mitigating the damage resulting from the 3 general risk categories : • Natural Disasters • Technical Disasters • Human Disasters • Provide off-premise backup tape storage. • All of the machines are backed up on a daily basis. • Invoke effective insurance policies to cover damages.

  21. Disaster Recovery Process • The target for full data and functional recovery should be within 24 hours from the point of disaster in the order of importance. • Disaster Recovery Team heads the recovery process following the DRP previously developed. • Make sure all employees have been safely evacuated. • Locate Insurance policy in order to know what the insurance company will replace. (A copy of this policy should be kept offsite) • If the building is destroyed locate a different building to continue operating.

  22. Disaster Recovery Process • Salvage, if possible, any materials such as furnishing, hardware, an software etc. • Purchase necessary hardware; servers, software and network infrastructure • Restore lost or corrupt data utilizing onsite data recovery procedures, local data back-up sources, and installed back-up or spare hardware. • Inventory database operations can be transferred to the warm site. Prior to public access, the warm-site database must be populated or updated from the latest back-up tape.

  23. Policies for Maintenance Plan • During the construction of our DR/BRP we must include policies to help maintain the standards they have been set forth for all to follow. Many of the policies are as follows: • System Development Life Cycles • Change control policies • Data synchronization procedures • Employee training and communication plans • Insurance policies • Government, media, and community relations policies and Security

  24. Conclusion This Disaster Recovery Plan itemizes all the potential risks and possible solutions for the E-Learning business operation. It provides a speedy system recovery and availability in the case of any of the disasters listed in the tables above in order to ensure that the business will continue operating.

  25. THE WORLD IN OUR HANDS

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