Managing employees successfully

1. Managing employees successfully Ted Boersma Forget-Me-Not Farms Cimarron, KS

3. Do you make an employee, or do they make you?

4. “Every dairy in your area draws from the same pool of employees. What makes the difference between those farms with good employees and not so good is, MANAGEMENT.”-Doc Furman

5. Good quality employees SUCCESS • Create a comfortable and encouraging atmosphere • Allows them to develop and become that loyal, dependable team member. • What we as owners, managers, and operators do determines when employees will be the best they can be and will contribute on our farm. • Respecting and honoring employees will lead to them respecting and honoring our business. • We must want our employee's success just as much as we desire to be successful. • It is difficult to simply buy great people, they must be cultivated and grown.

6. Fear long-term motivator • It provides a short-term response but not long-term results. • We must structure our farms so our employees can do their best without fear that their best is not good enough. • It is our responsibility to provide training and encouragement to raise them to the next level. • “They don’t care what you know until they know you care” • One of our leadership teams’ principles • Our goal is to create a farm where our people want to come to work. • They have options for employment, and it is on each of our shoulders to make our farm their farm of first choice.

7. How do we try to make our farm a farm of choice?

8. When Someone Is Hired • We show them: • Where it is okay to park • Where the restrooms are • What the pay scale is • Training videos that both train and show them how we want and expect the job to be done • We make sure: • We give them a welcome letter that helps to introduce us to them • They have received, read, and signed all necessary paperwork • We give them safety handbook • We let them know about our faith and that we intend to do our best to treat them like we would like to be treated.

10. The best recruit is often times the one who came because a friend or a family member shared we are a great place to work!

11. As a way of retaining, we try to train our management team to follow a few short principles.

12. The Raffle Rule You must be present to win

13. We must lead by example • Our guys must know that things on the farm are important enough that we are present and paying attention to them before they will consider them important enough to pay attention to. • Examples: • If we ask them to keep equipment and vehicles clean, we should keep our own vehicles clean. • We must follow safety and dress codes if we expect them to follow and value those same codes.

14. Broken Window Theory • If something is broke, make sure it gets reported and fixed • If broken things are fixed, less things tend to get broken • If they are not fixed, it is assumed broken is okay and the number of broken things increases

15. Hawthorne Effect

16. WIN What’s important now

17. -Be looking and learning always. -Whoever knows what to do, leads.

18. Train people well enough so they can leave. Treat them well enough so they won’t want to.

20. Questions?

21. THANK YOU VERY MUCH!