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How to handle bad reviews to your online rental marketplace?

Handling bad reviews is like defusing a bomb. The bad review usually comes from angry customers or from someone who is dissatisfied with the rental service. Convincing them and making them happy would be a challenging task to marketplace owners.<br><br>For more info visit: https://www.rentallscript.com/

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How to handle bad reviews to your online rental marketplace?

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  1. How to handle bad reviews to your online rental marketplace? www.rentallscript.com

  2. Handling bad reviews Handling bad reviews is like defusing a bomb. The bad review usually comes from angry customers or from someone who is dissatisfied with the rental service. Convincing them and making them happy would be a challenging task to marketplace owners. This blog guides how business owners can handle disappointed and angry customer reviews in their online rental marketplace.

  3. Listen and respond to their problem When Problems are bound to happen in the marketplace and owners must think of managing and solving the issue. So, when a customer approaches to vent their distress, listen to their problems, don’t interrupt while speaking. Then, calm them up by assuring them to provide solutions to their problems. Use the right words to defuse the tension like, “I’m sorry for your trouble”, “We’re going to solve this.”

  4. Make upto them Solve the problem the customer is having. This touches the customers for being empathetic and helpful to their problems. For instance, if the customer complains about the provider/Host on their rude behavior, you can make up to them by hearing the whole story, taking all the Providers details and assuring they will take action to the complaint.

  5. Handling fraud reviews There are good, bad and ugly people in the online rental marketplace platform. Some people genuinely get distressed and communicate their problems to the owners. There are other kinds of people who give fake reviews and damage the good reputation of the marketplace on purpose. To handle such people, marketplace owners should have the option of editing or deleting the reviews in their platform.

  6. RentALL - Airbnb Clone RentALL, a pre-built product to create an online rental marketplace, has all the essential features to manage, edit and delete reviews to their marketplace and between Providers and end-users as well. To create your own online marketplace, RentALL would provide a quick, customizable, scalable platform to startups to jumpstart your business immediately.

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