RealExamDumps MB2-718 Exam Real Dumps - MB2-718 Exam Dumps PDF Questions

1. Microsoft MB2-718 Microsoft Dynamics 365 for Customer Service https://www.realexamdumps.us/microsoft/mb2-718-braindumps.html

2. Skills Measured This exam measures your ability to accomplish the technical tasks listed below. The percentages indicate the relative weight of each major topic area on the exam. The higher the percentage, the more questions you are likely to see on that content area on the exam. View video tutorials about the variety of question types on Microsoft exams https://www.realexamdumps.us/microsoft/mb2-718-braindumps.html

3. Who should take this exam? Individuals wishing to obtain a certification on Microsoft Dynamics 365 for Customer Service should take this exam. include sales operations managers, customer service managers, service schedulers, administrators, office managers, executives, partners, and consultants who want to demonstrate a foundational understanding of the application functionality. The exam is appropriate for those who are new to CRM but have a background in the business process as well as Microsoft Office. https://www.realexamdumps.us/microsoft/mb2-718-braindumps.html

4. Sample Questions Question No 1 You pick a case from a queue. You determine that you cannot resolve the case, and plan to release the case back to the queue.Whateffect does releasing the case to the queue have on record ownership? Options A. Ownership remains unchanged. B. Ownership is assigned based on the current routing rule. C. Ownership is reverted to the previous owner. D. Ownership of the record is assigned to the queue owner. Answer: A https://www.realexamdumps.us/microsoft/mb2-718-braindumps.html

5. Question No 2 Which of the following records can you convert into a case? Options A. task B. queue C. lead D. opportunity Answer: A https://www.realexamdumps.us/microsoft/mb2-718-braindumps.html

6. Question No 3 Which of the following capabilities is only available when using enhanced SLAs? Options A. pause an SLA B. use security roles to control SLA creation C. track Key Performance Indicators (KPIs) D. define failure actions Answer: A https://www.realexamdumps.us/microsoft/mb2-718-braindumps.html

7. Question No 4 A company plans to send out customer surveys. When a customer responds that they are not likely to recommend the company to a colleague, you need to display another question to gather additional information.Youneed to configure the environment. What should you do? Options A. Modify piped data. B. Use a response routing rule. C. Add a business rule. D. Create an action rule. Answer: A https://www.realexamdumps.us/microsoft/mb2-718-braindumps.html

8. Question No 5 What are Field Service Agreements? Options A. frameworks for automatically generating work orders and invoices B. methods to help users verify what the customers are eligible for and create cases for customers C. methods to allow users to organize, prioritize, and monitor the progress of their work D. deflations for the level of service or support that your organization agrees to offer to a customer Answer: C https://www.realexamdumps.us/microsoft/mb2-718-braindumps.html

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