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V ehicle A daption S ervices: Evaluation of the process

V ehicle A daption S ervices: Evaluation of the process. H anlie B otha (hb18@waikato.ac.nz) K evin C larkin (ktc4@waikato.ac.nz) H amish W histler (hw57@waikato.ac.nz) M arisa W itzel (mw103@waikato.ac.nz). Psychology Department University of Waikato.

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V ehicle A daption S ervices: Evaluation of the process

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  1. Vehicle Adaption Services: Evaluation of the process Hanlie Botha (hb18@waikato.ac.nz) Kevin Clarkin (ktc4@waikato.ac.nz) Hamish Whistler (hw57@waikato.ac.nz) Marisa Witzel (mw103@waikato.ac.nz) Psychology Department University of Waikato

  2. Please hold questions to the end!

  3. IMAGINE …

  4. Overview of Presentation • Background • Research aims • Process & Product • Methods & Procedures • Suggestions/Future plans • Questions

  5. VEHICLE ADAPTIONSERVICES (VAS) • 1952 victims to polio • 1972, 2 - 3 vehicles modified per year • 1984 subsidiary of Matangi Motors Ltd • ACC came to be - funding availability • 1999 VAS was formed • 2000 first modified vehicle produced

  6. KIA INDEPENDENCE

  7. The VAS Experience “We wanted something which enabled them [the client] to access the vehicle easily, would [allow them] to have some dignity when traveling in the vehicle, and not spell out ‘disability’.” Wayne Brocket

  8. The Problem

  9. What We Did… • Information was collected via interviews with management. • Build manual review. • Systems analysis model was designed. • 2 questionnaires (1 management &1 staff) measuring job characteristics. • A third questionnaire redistributed to management.

  10. Systems Analysis

  11. Issues We Found… • Physical space • Organizational culture • (Respect and Problem solving) • Training • Work/life balance • Workload • COMMUNICATION!!

  12. Suggestions • Performance Reviews - Workload discussions • One on One conversations • Staff meetings • Delegate Assistance • Physical space

  13. Future Expansion Plan

  14. Summary • Process & Products • Emphasis on streamlining the production process in order to raise production • Methods & Procedures • Interviews, build manual review, questionnaires to establish employee needs • Suggestions & Future Plans • Performance Reviews, conversations, meetings as well as expansion of the workspace.

  15. Questions?

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