ON THE SPOTHospitality Solutions Bulent Ozayaz General Manager, Wireless Solutions, North America
Market Size & Market Drivers Full service restaurantvertical estimates • 405,000 outlets • Shift from 405,000 re-programsto 1,880,000 new terminal sales What is the restaurant market need? • Fraud prevention • Online PIN debit conversion • Operational efficiencies
What is ON THE SPOT? ON THE SPOT is VeriFone’ssolutions for payments at thepoint of service for restaurantsand hospitality locations. It’s about bringing secure, efficient payment solutions right to the spot of the transaction.
ON THE SPOT Solution Comparison ON THE SPOTIntegrated • Integration with restaurant management system (RMS) • Components: • Vx 670 WiFI • ServPOS payment UI software • ServPOS server middleware ON THE SPOTManaged • Consolidation through VeriFone ManagedServices portal • Components: • Vx 670 WiFi or GPRS / NURIT 8000 GPRS • Optional Vx 570 Ethernet (bar or check out area) • ServPOS software package (payment UI & reports/admin) • VMS Portal account • VeriFone Connect Networks ON THE SPOTStand-Alone • Direct to host model. Each terminal is independent • Components: • Vx 670 WiFi or GPRS • ServPOS software package (payment UI & reports/admin)
MC PTS Purpose-Inspired for Hospitality Hardware has exclusive features appropriate for the restaurant environment Moisture-resistant display & keypad Bottom loading printer Ergonomic handgrip design Moisture-resistant magnetic stripe enclosure(patent pending) International certifications
Integration with Restaurant Management System In-store LAN Restaurant Management System Server(RMS) Front of House RMS Credit / DebitModule ServPOS Server Middleware RMSAPI Processor 802.11b WPA PSK Vx 670 Software IP Gateway ServPOS UI Terminal Middleware Comm Server ON THE SPOT Integrated • RMS middleware is optional • Integration benefits: • Print itemized receipts from RMS database • Direct access to table and ticket data, no double keying • Closes out tab upon complete payment, eliminate double entry at POS • Payment reporting fully integrated
RMS Penetration Strategy Strategic RMS Interface Development • Micros - Res. 4.1 • Radiant/Aloha – Version 5.28+ • Positouch – Version 5.32+ • OnePOS • Order-Matic • Maitre D’ • Digital Dining • PC America • Posera
Credit/Debit SSL Frame Relay 802.11b WPA PSK Gift ON THE SPOT Managed • Consolidation through web based management portal • Components: • Vx 670 WiFi or GPRS / NURIT 8000 GPRS • Optional Vx 570 Ethernet (bar or check out area) • ServPOS software package (payment UI & reports/admin) • VMS Portal account • Ticket information entered into terminal • Payment completed on terminal, passed to VMS portal • VMS Portal consolidates txns and delivers to processor • Processor authorizes/settles based on one TID
Key Solution Benefits • Simplified / cost effective path to full PCI PED compliance!! • Increase payment options • Debit at table ROI is large driver • Current beta installations experiencing 35% – 40% debit conversion success…with limited/no store level marketing • Terminal/transaction consolidation • Portal manages all terminal and transactional information • Remove necessity to settle each individual device • Restaurant wait staff can use any device (e.g. initiate tab on Device 123 and close tab on Device 456) • Duplicate checking supported to eliminate unnecessary duplicate transaction • Real-time reporting • Reporting supported on both portal and terminal • Expedites “end of shift” balancing for wait staff • Centralized configuration management • All terminal software downloads are generic • Customer specific terminal configurations managed from portal • Automation of application downloads to eliminate merchant intervention(in development)
Roll Out Success Key Pilot Statistics • Online PIN debit usage increased from 29% to 39% within first 2 weeks of pilots program and remains near 40% • This has been accomplished with no visible marketing of debit acceptance at site • Average online PIN debit transaction near $40 • Merchant credit/debit volumes ranging from 1000 – 2500 txnsper month • Online PIN debit conversion reduces to 10 – 15% as average ticket approaches $75; however, savings can be dramatic • Estimating credit and debit buy rates, merchants have already saved between $100 and $400 by converting portion of transactions to debit Processor verified results: • Pizza restaurant (dine-in/delivery) saved more than $300 per month during pilot ramp up • Restaurant management quickly rolling out solution to additional chain locations
ON THE SPOT Solution Comparison ON THE SPOT Stand-Alone • Direct to host model • Each terminal is independent • Components: • Vx 670 WiFi or GPRS • ServPOS software package(payment UI & reports/admin) • Ticket information entered into terminal • Payment completed on terminal, passed to processor • Processor authorizes/settles based on one TID per terminal. NO consolidation.
Where is your hospitality opportunity? • A near two-million device opportunity exists • Business needs are real • Increased cardholder securityand PCI PED compliance • Offer additional payment options • Operational efficiencies • Tools for your success • www.verifone.com/restaurants • News clips • Success stories • Video solution overview • Sales sheets