1 / 20

Enhancing 112 Emergency Services: Present & Future Structures, Misuse Prevention

Explore the current and future structures of 112 emergency services, strategies to combat misuse, and blocking procedures. Learn about the handling of mobile calls, anonymous calls, and the importance of efficient routing. Discover how technology can enhance emergency response systems.

jorryn
Télécharger la présentation

Enhancing 112 Emergency Services: Present & Future Structures, Misuse Prevention

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Introduction • Tjerk Terpstra CISA • Senior Policy Advisor • Infrastructures and 112 • Telephone +3170-4266547 • tjerk.terpstra@minbzk.nl

  2. Agenda • Misuse • Present 112-structure • Future 112-structure • Fighting Misuse • Blocking procedure

  3. Misuse (1) • Free call numbers • 0800-group • financial problem • 112 • Safety problem

  4. Misuse 112 • Result in: • Overload PSAP • Wrong decision • Example • Fighting policy • Depending kind of misuse • Depending of 112-structure

  5. Kind of misuse • Anonymous calls • After CLI was introduces the number of fix-line misuse calls decrease enormous • Type of anonymous calls • SIM-less mobile calls • Pre-paid mobile calls • Phone-cell calls

  6. Present 112 Structure (1) • Calls transported outside of Public Area to the PSAP • Selection of PSAP by telephone district • Border problems • No processor time between caller and PSAP • Very fast transport (2 sec) • Hardly maintenance

  7. Present 112 Structure (2) • Handling calls responsibility of Police • Also handling misuse • In every (minus 1) region a PSAP for fix-line calls • All other calls answered by central PSAP (National Police Agency) • `Mobile calls • Inclusive handling calls from disable people • VOIP calls • Satellite phone calls • Marifone (ships) calls

  8. Present 112 Structure (3) • Single emergency number (112) • Number 112 owned by KPN • Routing to the right PSAP by • internal number 5 network supplier > 12 telecom suppliers From every PSAP to every control room Mobile 1 - 1 - 2 KPN caller Control VOIP Back-bone Emergency access points Growing group 30 control rooms Fix-line 24 fix - line PSAPs 1 mobile PSAP Cast guard > 10 network supplier > 40 telecom suppliers buddy-system(back- up)

  9. Present 112 Structure (4) • Resume • Simple, solid and cheap structure • Not programmable • Unable to implement future demands

  10. Future 112 structure • Demands • If possible without manual intervention routing to Control Room • Manually routing in case of • Location unknown • CLI or IMEI-number marked as used by misuse • Catching misuse • Mobile calls • Phone cells

  11. Future 112 Structure (2) • Able to support • Location based information (mobile) • E-call • Fighting misuse • Operational management

  12. Future 112 Structure (3) • Single emergency number (112) • Number 112 owned by KPN 5 network suppliers > 12 telecom suppliers To the control rooms Mobile 1 - 1 - 2 KPN caller Control VOIP Back-bone Emergency access points Growing group Fix-line Logical one PSAP Including intake Availability 99.995% • > 10 network supplier • 40 telecom suppliers • Ended in about 2010

  13. 112 structure inclusive e-call MSD: Minimum set of data FSD: Full set of data Accident information (status, # of passengers, type of auto) Foreign country Technical car information Private Call room Car database Call FSD Request for info Request for info 1-1-2 MSD Fire brigade Mobile Emer- gency room Emergency Organization 1-1-2 Mobile VOIP KPN-Infrastructure Police Fix-line Ambulance

  14. Fighting misuse (fix line calls) • Phone cells • Find profile of 112-caller • Temporary blocking of 112 • Voice bomb • Registration of misuse • Communication

  15. Fighting misuse (mobile calls)(1) • Blocking all SIM-less calls is not allowed • 30.000 serious SIM-less calls • Older people • Golf and sport-fields • Accidents (log off) • (Temporary) blocking of • mobile phones and telephone cell • On CLI (phone or phone-cell-number) • On IMEI-number

  16. Fighting misuse (mobile calls)(2) • Voice bomb • Excuse letters (children) • Registration of misuse • Communication

  17. Blocking strategy (1) • Mobile and anonymous • Registration of for misuse used mobile phone • By CLI (pre-paid) • By IMEI-number (SIM-less) • Fault calls • Third time automatically asking for confirmation • Fifth time message to caller and temporary blocked • After temporary blocked time message to caller and permanent blocked

  18. Blocking strategy (2) • Phone cells • By cell-number • Temporary blocked during time misuse is active • (School is going out)

  19. Questions??

More Related