Introduction

2. Introduction • Tjerk Terpstra CISA • Senior Policy Advisor • Infrastructures and 112 • Telephone +3170-4266547 • tjerk.terpstra@minbzk.nl

3. Agenda • Misuse • Present 112-structure • Future 112-structure • Fighting Misuse • Blocking procedure

4. Misuse (1) • Free call numbers • 0800-group • financial problem • 112 • Safety problem

5. Misuse 112 • Result in: • Overload PSAP • Wrong decision • Example • Fighting policy • Depending kind of misuse • Depending of 112-structure

6. Kind of misuse • Anonymous calls • After CLI was introduces the number of fix-line misuse calls decrease enormous • Type of anonymous calls • SIM-less mobile calls • Pre-paid mobile calls • Phone-cell calls

7. Present 112 Structure (1) • Calls transported outside of Public Area to the PSAP • Selection of PSAP by telephone district • Border problems • No processor time between caller and PSAP • Very fast transport (2 sec) • Hardly maintenance

8. Present 112 Structure (2) • Handling calls responsibility of Police • Also handling misuse • In every (minus 1) region a PSAP for fix-line calls • All other calls answered by central PSAP (National Police Agency) • `Mobile calls • Inclusive handling calls from disable people • VOIP calls • Satellite phone calls • Marifone (ships) calls

9. Present 112 Structure (3) • Single emergency number (112) • Number 112 owned by KPN • Routing to the right PSAP by • internal number 5 network supplier > 12 telecom suppliers From every PSAP to every control room Mobile 1 - 1 - 2 KPN caller Control VOIP Back-bone Emergency access points Growing group 30 control rooms Fix-line 24 fix - line PSAPs 1 mobile PSAP Cast guard > 10 network supplier > 40 telecom suppliers buddy-system(back- up)

10. Present 112 Structure (4) • Resume • Simple, solid and cheap structure • Not programmable • Unable to implement future demands

11. Future 112 structure • Demands • If possible without manual intervention routing to Control Room • Manually routing in case of • Location unknown • CLI or IMEI-number marked as used by misuse • Catching misuse • Mobile calls • Phone cells

12. Future 112 Structure (2) • Able to support • Location based information (mobile) • E-call • Fighting misuse • Operational management

13. Future 112 Structure (3) • Single emergency number (112) • Number 112 owned by KPN 5 network suppliers > 12 telecom suppliers To the control rooms Mobile 1 - 1 - 2 KPN caller Control VOIP Back-bone Emergency access points Growing group Fix-line Logical one PSAP Including intake Availability 99.995% • > 10 network supplier • 40 telecom suppliers • Ended in about 2010

14. 112 structure inclusive e-call MSD: Minimum set of data FSD: Full set of data Accident information (status, # of passengers, type of auto) Foreign country Technical car information Private Call room Car database Call FSD Request for info Request for info 1-1-2 MSD Fire brigade Mobile Emer- gency room Emergency Organization 1-1-2 Mobile VOIP KPN-Infrastructure Police Fix-line Ambulance

15. Fighting misuse (fix line calls) • Phone cells • Find profile of 112-caller • Temporary blocking of 112 • Voice bomb • Registration of misuse • Communication

16. Fighting misuse (mobile calls)(1) • Blocking all SIM-less calls is not allowed • 30.000 serious SIM-less calls • Older people • Golf and sport-fields • Accidents (log off) • (Temporary) blocking of • mobile phones and telephone cell • On CLI (phone or phone-cell-number) • On IMEI-number

17. Fighting misuse (mobile calls)(2) • Voice bomb • Excuse letters (children) • Registration of misuse • Communication

18. Blocking strategy (1) • Mobile and anonymous • Registration of for misuse used mobile phone • By CLI (pre-paid) • By IMEI-number (SIM-less) • Fault calls • Third time automatically asking for confirmation • Fifth time message to caller and temporary blocked • After temporary blocked time message to caller and permanent blocked

19. Blocking strategy (2) • Phone cells • By cell-number • Temporary blocked during time misuse is active • (School is going out)

20. Questions??