1 / 11

AUTOSKED ™

AUTOSKED ™. Hardware Required at the Dealership and The DMS Interface. WWW.AUTOSKED.COM

jovita
Télécharger la présentation

AUTOSKED ™

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. AUTOSKED™ Hardware Required at the Dealership and The DMS Interface

  2. WWW.AUTOSKED.COM Review the eight videos on this web page and see autosked in action. You can actually ‘test drive’ autosked from this web site. There are instructions on how to ‘be a service advisor’ and use the screens used by the service advisor, or ‘be a customer’ and make an appointment at our demo service department using either the IVR phone system or the web. ADIS LLC (480) 279-3651 3305 E Powell Court (503) 210-0326 (fax) Gilbert, AZ 85297 www.autosked.com

  3. add the autosked serverat the dealership FIREWALL / ROUTER PORTS FORWARDED: 20-21-22, & 1818 for web RESTRICTED FROM ONLY AUTOSKED SUPPORT IP’S At the dealership we add an Autosked application and phone server. The Autosked server needs a LAN-side, static IP address The dealership provides a login, for very limited and specific access and password, so Autosked can access the DMS server (ADP or Reynolds & Reynolds) Autosked DMS Advisors

  4. Interface #1 get files from the DMS FIREWALL / ROUTER PORTS FORWARDED: 20-21-22, & 1818 for web RESTRICTED FROM ONLY AUTOSKED SUPPORT IP’S • Early each morning Autosked logs into the DMS server and requests several custom dealerships reports: • Customers • Vehicles • Vehicle History • Campaigns • Op Codes • etc. • These report files are placed on the Autosked server, • Autosked builds/rebuilds it’s own data base Autosked DMS Advisors

  5. Advisors use a browserto access Autosked FIREWALL / ROUTER PORTS FORWARDED: 20-21-22, & 1818 for web RESTRICTED FROM ONLY AUTOSKED SUPPORT IP’S Service Advisors, and others access Autosked via Internet Explorer or the Fire Fox web browser. The Autosked application is written in ‘C’ for performance but communicates via HTTP and uses HTML, PHP and Java to support the client PC’S. These client PC’S ‘see’ the Autosked application as a web server. (Autosked uses port 1818 instead of port 80, the standard web server port) Autosked DMS Advisors

  6. Advisor SchedulesKept on Autosked, Not on the DMS Server FIREWALL / ROUTER PORTS FORWARDED: 20-21-22, & 1818 for web RESTRICTED FROM ONLY AUTOSKED SUPPORT IP’S Each Service Advisor has a schedule for their team on the Autosked server. Appointments are no longer kept on the DMS server Each advisor has customized schedules reflecting the needs and abilities of the individual advisor and teams –something not available in any DMS Autosked DMS Advisors

  7. Interface #2Repair Order is sent to the DMS FIREWALL / ROUTER PORTS FORWARDED: 20-21-22, & 1818 for web RESTRICTED FROM ONLY AUTOSKED SUPPORT IP’S • At ‘reception’, when the customer bring in the vehicle, the advisor uses the appointment screen to: • Review the ‘repair order’ • Enter mileage and tag number • Print the pre-RO form • … clicks ‘Create & Print RO’ • Autosked logs in to the DMS: • receives the RO creation screen, • fills it in electronically • and the DMS prints the repair order as it normally does. • The DMS handles the repair order from then on through completion, pricing, cashiering and into accounting. Autosked DMS Advisors

  8. IVRanalog today, IP tomorrow FIREWALL / ROUTER PORTS FORWARDED: 20-21-22, & 1818 for web RESTRICTED FROM ONLY AUTOSKED SUPPORT IP’S Phone Switch 4 internal, analog lines in a new hunt group; lead number is also a DID Autosked • IVR used for making or cancelling an appointment… • Coming Q2 ’07 • IVR will give status to customer… • work in progress • work done • work done, $ due • pay with CC • Coming Q3 ’07 • I/P Interface to • 5000-7000 DMS Advisors

  9. WEB Appointmentsfrom the dealership’s web page 2: Autosked web server 1: Dealership web server Port 1818 1: The customer logs into dealership server, navigates to: ‘service’ then ‘make an appointment’ and is routed to the Autosked web server. 2: The customer makes an appointment in a process that is very similar to making an airline reservation. The confirmation is immediate. A confirmation email is also sent to the customer with cancellation link. FIREWALL / ROUTER PORTS FORWARDED: 20-21-22, & 1818 for web RESTRICTED FROM ONLY AUTOSKED SUPPORT IP’S Autosked

  10. Autosked Support(option #1) The dealership must allow restricted access from Autosked support department… FIREWALL / ROUTER PORTS FORWARDED: 20-21-22, & 1818 for web RESTRICTED FROM ONLY AUTOSKED SUPPORT IP’S Autosked DMS Autosked Support Department Advisors Advisors Advisors

  11. Autosked Support(option #2) The dealership must allow restricted access from Autosked support department… NEW DSL LINE existing Internet connection NEW AUTOSKED FIREWALL/ROUTER RESTRICTED ACCESS FROM AUTOSKED SUPPORT DEPARTMENT FORWARD ONLY PORTS 20-21-22 (AND 1818 FROM THE WEB SERVER ) DEALERSHIPS NORMAL FIREWALL/ROUTER Autosked AUTOSKED SERVER CONNECTED VIA NEW DSL LINE TO AUTOSKED SERVER ON A SEPARATE SUB-NET DMS Advisors Advisors Advisors Autosked Support Department

More Related