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Comprehensive Guide to Processing Child Care Applications

This guide details the process of handling a child care application, including how to navigate to the Document Search page, conduct case searches, and record essential information. It covers steps for documenting parent/guardian details, case and activity records, family and income information, and child care arrangements. Additionally, it outlines how to request further information if necessary, confirm the receipt of all documents, and manage eligibility assessments. Finally, it describes how to create care schedules, manage parent co-payments, and generate approval or denial notices.

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Comprehensive Guide to Processing Child Care Applications

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  1. Receive a “Process Application” Task

  2. Navigate to the Document Search page to View the Application

  3. Conduct a Case Search for All Individuals on the Application

  4. Record Parent/ Guardian Information

  5. Record Case Information

  6. Record Activity Associated with Reason for Child Care

  7. View Parent(s) Schedule

  8. Record Family Information

  9. Record Income Information

  10. Record Child Care Arrangement

  11. If needed: Send Request for Additional Information (RAI)

  12. Confirm you have “Received All Necessary Documents” on the Document Checklist page

  13. Run Eligibility and Review Results

  14. Create a Care Schedule for each eligible child on the case

  15. Record the Monthly Parent Co-Payment

  16. Generate the Approval or Denial Notice

  17. Record Case Notes

  18. Mark the Application Work Item as ‘Complete’

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