PROFESSIONAL CERTIFICATION : The Career advantage

1. To insert your company logo on this slide • From the Insert Menu • Select “Picture” • Locate your logo file • Click OK • To resize the logo • Click anywhere inside the logo. The boxes that appear outside the logo are known as “resize handles.” • Use these to resize the object. • If you hold down the shift key before using the resize handles, you will maintain the proportions of the object you wish to resize. PROFESSIONAL CERTIFICATION: The Career advantage Provided by the IAAPCertification Department 816-891-6600certification@iaap-hq.org Revised 5/2011

2. Why CERTIFICATION? “Obtaining a certification is a smart career move because it enhances your skills, makes you more well-rounded and helps you stay ahead of office and technology trends.” Robert Hosking Executive Director OfficeTeam

3. BENEFITS OF CERTIFICATION • Improve Your Professional Qualifications • Increase Your Skills and Knowledge • Raise Your Professional Self-Esteem • Earn a Higher Salary • College Credit

4. IAAP CERTIFICATION Program • One professional rating, with areas of specialty • Base rating will be the Certified Administrative Professional, or CAP • Specialties in Organizational Management (OM) and Technology Applications (TA)

5. CAP program • Tests admins on keys areas of their profession • IAAP’s one professional rating • One-half day examination, covering eight areas • Offered first Saturday every May and November

6. Qualifications • Four years experience with a high school diploma • Three years experience with Associate degree • Two years experience with Bachelor’s degree

7. EXPERIENCE requirements • Must meet IAAP’s definition of an Administrative Professional • Verified by current or past employers • Must have held position at least two continuous months • Within last 5 years, must have been with one employer for 12 continuous months • All experience must have been attained within the last 15 years

8. Administrative Professional • “Individuals who are responsible for administrative tasks and coordination of information in support of an office-related environment and who are dedicated to furthering their personal and professional growth in the chosen profession.”

9. CAP examination 4-½ hour exam; 350-375 multiple-choice questions

10. CAP examination Communication 18% • General knowledge of management/theories • Correspondence, documents and reports • Grammar • Customer service • Networking • Team dynamics • Policies and procedures • Confidentiality, ethics and legality

11. CAP examination Organization and Planning 16% • General knowledge of management/theories • Meeting and travel preparation (including virtual and e-vents) • Time management • Data compilation

12. CAP examination Information Distribution 14% • Electronic and traditional processes • Research • Security, ethics and legality

13. CAP examination Records Management 14% • Electronic and manual file management and systems • Filing rules and standards • Security and confidentiality of records • File retrieval, retention, transfer and maintenance

14. CAP examination Physical and Information Resources 13% • Purchasing decisions • Maintaining inventory of supplies, forms and software • Software and equipment training, usage • Installation & maintenance of equipment/software • Troubleshoot software and hardware problems • Office layout • Basic computer operating and system commands • Transfer data using various media sources • Convert documents from one software to another • Performance of backup and security functions

15. CAP examination Document Production 13% • Proofreading/editing documents • Create and edit documents • Create charts and graphs • Document finishing • Preparation of meeting minutes

16. CAP examination Financial Functions 8% • Including general knowledge of budgeting and financial statements • Cash and banking transactions • Make journal entries • Reconcile electronic fund transfers and bank statements

17. CAP examination Human Resources 4% • General knowledge of HR legal issues • Maintain production and project records • Prepare training and procedures manuals • Participate in the staffing process • Maintain employee records

18. Organizational Management SPECIALTY 3-½ hour exam; 175 multiple-choice questions

19. Org MGMT Specialty Organizational Planning 36% • Critical thinking and decision making • Strategic planning • Communicating mission and values • Allocating resources

20. ORG MGMT Specialty Advanced Communication 27% • Nonverbal • Presentation techniques • Legal issues • Professional protocol

21. ORG MGMT Specialty Advanced Administration 23% • Mentoring and training • Conducting research • Coordinating projects • Delegating and empowering

22. ORG MGMT Specialty Team Skills 14% • Team building and leading • Group problem solving • Resolving conflict • Conducting meetings

23. Technology Applications Specialty • Must hold active CAP rating • Attained through Options Technology Training & Microsoft Certification • Training and certification completed in past two years • IAAP members pay $75 • Nonmembers pay $100

24. FEES IAAP MEMBER CAP Exam $200 OM Specialty $125 NONMEMBER CAP Exam $375* OM Specialty $175 *Includes one year of IAAP membership APPLICATION DEADLINE * May exam Feb 15 Nov exam Aug 15 or • * Applications submitted after the deadline date will be charged a late fee of $50. • Certain date restrictions apply.

25. Special circumstances • Organizational Management is a specialty examination; not a professional rating • Can apply for the OM specialty if you hold an active CAP rating • Can apply for the CAP exam and OM specialty at the same time • To earn the CAP rating with OM specialty, both exams must be passed

26. Preparing for the exams • Self study • Review course • Community college courses • Study groups

27. recertification • Validates professionalism throughout a career • Required every five years to maintain rating • 60 points needed • Points gained through Continuing Education, Other Certifications and Leadership

28. Questions/comments • IAAP website http://www.iaap-hq.org – Certification • IAAP Headquarters Certification Department Phone (816) 891-6600 x2225, 2227 • Email certification@iaap-hq.org • Local contact