Services of Facility Management during crisis.

1. Services of Facility Management during crisis. By Andrej Vanko, MSc. Project/Business Development HSG Zander Slovakia ERES Industry Seminar 26.3.2010 Bratislava

2. Facility vs. Real Estate What is FM? “Integrated FM” insight HSG Zander = Integrated FM When FM shall step in?! Mistake done by companies No Crisis for FM in Central Europe Conclusion and CAFM system Index Pg.1

3. Facility vs. Real Estate The property sector and Facilities Management are inexorably drawn to influence one another. The important relationship between property services and facility management has become even more apparent during the economic crisis. Pg.2

4. What is FM? • Quoting EU FM Standard: EN 15221-1:2006 “Facility management Integration of processes within an organisation to maintain and develop the agreed services which support and improve the effectiveness of its primary activities.” Often understood as handyman! Mistake!!! Pg.3

5. “Integrated FM” insight Pg.4

6. “Integrated FM” insight Facility Manager plans, manages, controls, evaluates and provides recommendation to the client. European Countries/Regions cluster. 259.94 101.74 101.34 103.94 64.72 24.04 Pg.5

7. Dubaj HSG Zander = Integrated FM • Part of the BB Group • Provides Integrated FM • Disposes with own CAFM • Think Global, Act Local Pg.6

8. When FM shall step in?! Two Aspects During the economic crisis any help (saving) is welcome! Phase of design and construction Already operating buildings We need to find, what are the potential benefits of the collaboration between the property sector and the world of Facilities Management? • Not such significant savings • Item for Senior Staff • 1 EUR inv.sav.= 5 EUR op.exp. • 50% of future operating costs can be clarified Pg.7

9. Mistake done by companies Companies and Inverstors want keep the FM in house • Often a reality • Loss of control over certain activities • Choosing wrong partners/subcontractors • Often unable to determine the cost • Often unable to determine the effectiveness of assets • Expectations • Cost savings • Greater efficiency • Better service level Why choosing a specialist? • Advantage • Provides services for any property type • Better management of processes • More competitive prices from subcontractors • Works on ensuring trouble-free operation of technical equipment • Control of contracts Outsourcing requires however a carefully preparation!!! Pg.8

10. No Crisis for FM in Central Europe Referring to own experience, economic crisis does not mean a crisis for facility management. Currently, the general trend for companies is to make a decisive move towards outsourcing non-core business. The client often decides gradually to accept broader range of services! Pg.9

11. Conclusion and CAFM system • Need for Trouble-Free operation of a property • Need for a Client’s Comfort • Client focusing on his Core-business • Specialist = prevention, efficiency, improvement CAFM system (Computer Aided Facility Management software) Developed own CAFM system = ASI Web Pg.10

12. END “Today, created value of a property is increasingly associated with intangible activities – services, …rather than tangible ones such as construction.” HSG Zander Slovakia, s.r.o. Bajkalská 17 821 02 Bratislava +421 2 4464 0014 www.hsgzander.com Presented by Andrej Vanko, MSc. 26.3.2010 Bratislava