html5-img
1 / 43

Using Telemedicine Equipment

Using Telemedicine Equipment. Overview. The ‘Big’ Picture The ‘Bigger’ Picture Equipment Setting Up A Video Conference Conducting A Video Conference Common Problems And Fixes. The ‘Big’ Picture. Video Bridge. Falcon. Meeting Point. The ‘Bigger’ Picture.

judith
Télécharger la présentation

Using Telemedicine Equipment

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Using Telemedicine Equipment

  2. Overview • The ‘Big’ Picture • The ‘Bigger’ Picture • Equipment • Setting Up A Video Conference • Conducting A Video Conference • Common Problems And Fixes

  3. The ‘Big’ Picture Video Bridge Falcon Meeting Point

  4. The ‘Bigger’ Picture Video traffic competes with all other data traffic

  5. Equipment • Falcon • Self-contained video appliance • Made by VCON • Connects directly to TV • Meeting Point • Uses a personal computer to run software • Developed by VCON • Hardware connects to PC • TV is a giant monitor • ViGO • PC-based • Made by VCON • Hardware connects to PC • Used on a limited basis

  6. EquipmentFalcon • Falcon • TV • Microphone (not shown) • Remote for Falcon (not shown) • Remote for TV (not shown)

  7. Falcon Camera Base Power Light

  8. Falcon - Back Audio Network (LAN) Video (RCA) Video (S-video) On/Off Switch Microphone

  9. EquipmentMeeting Point • Camera • Wireless Receiver • TV • PC • Wireless keyboard (not shown) • Microphone (not shown) • Remotes for Camera and TV (not shown)

  10. Meeting PointCamera and Wireless Receiver Power Light Data CAPS Lock Num(ber) Lock

  11. Meeting PointCamera - Back Visca In Video (RCA) On/Off Switch Video (S-Video)

  12. Show software Meeting PointSoftware

  13. Front TelevisionFront Panel Input Selection Power Status Menu Degauss Volume Power

  14. TelevisionBack Video (RCA) Audio AV1 Video (S-video) AV2 RGB (VGA)

  15. Setting Up A Video Conference • Reservation • Most common method • Via work order (preferred), email, telephone • Conference scheduled on video bridge, automatically connects endpoints • Self-Initiated • Dial directly from one endpoint to another • Requires knowing IP address of other unit • Check Web Calendar for available times

  16. Setting Up A Video ConferenceReservation • Check Video/Telephone Conference calendar on Intranet server for availability (http://geronimo) • Form is located on Intranet server under Technical Help

  17. Setting Up A Video ConferenceReservation Your Phone number • In the Question field, include date, start time, stop time or length, and the sites involved. Purpose helps when questions arise. • Don’t assume we know where a doctor or service provider is located • Unit should be turned on a minimum of 15 minutes prior to conference start

  18. Setting Up A Video ConferenceSelf-Initiated • Only works within Hill Country CMHMRC • Check Web Calendar or with other site for available times • Obtain IP address from other site or IS staff • Access dial menu and enter IP address

  19. Self-Initiated ConferenceFalcon Press OK Slide back cover Press the dial button Enter the IP address in the Address field Press blue button

  20. Self-Initiated ConferenceMeeting Point Open Dialer Enter IP Address Click Dial

  21. Conducting A Video Conference • ‘Firing Up’ the Equipment • Lighting • Microphone • Sound

  22. Conducting A Video Conference‘Firing Up’ the Falcon • Make sure network cable is plugged into Falcon • Make sure network cable is plugged into wall • Turn on TV • Turn on Falcon • Boot up for Falcon takes 2-3 minutes

  23. Conducting A Video Conference‘Firing Up’ Meeting Point • Make sure network cable is plugged into PC • Make sure network cable is plugged into wall • Turn on TV • Turn on PC • Turn on Camera • Log on to PC • Meeting Point should automatically start. If it doesn’t, double-click on Meeting Point icon • Boot up for Meeting Point takes 1-2 minutes; longer if it has to download anti-virus files

  24. Conducting A Video ConferenceLighting • Room should be well lit • Normal overhead lighting works • Lamps may not be sufficient • Camera should not be pointed at window • Inconsistent outdoor lighting • Blinds cause difficulties mostly due to shimmering

  25. Conducting A Video ConferenceMicrophone • Should be within 3-4 feet • Designed for group participation • Volume is set when endpoints are connected • Takes 10-15 seconds to set volume • If room is empty when unit connects, suggest a radio playing at normal volume in background • Turn off radio when conference begins • Can be muted

  26. Conducting A Video ConferenceAdjusting the Volume - TV Volume Control on TV Green bar will appear when adjusting

  27. Conducting A Video ConferenceAdjusting the Volume - Falcon Volume control on remote Blue bar appears when adjusting

  28. Conducting A Video ConferenceAdjusting Volume – Meeting Point • Adjust volume by clicking on arrows • Normal setting is halfway • Only available when connected to a conference • Not available when using Full Screen; must be Large Window or less

  29. Conducting A Video ConferenceAdjusting Volume – Windows • Windows volume can also be adjusted • Double-click on speaker icon • Overall Volume or Line-In volume can be adjusted • Normal setting should be almost maximum

  30. Conducting A Video ConferenceMuting Audio - Falcon Push speaker icon on remote Speaker icon with red line through it appears on TV

  31. Conducting A Video ConferenceMuting Audio – Meeting Point Red X appears - Audio muted Click on speaker icon

  32. Conducting A Video ConferenceMuting Audio - Windows

  33. Conducting A Video ConferenceMuting Microphone - Falcon Push microphone icon on remote Microphone icon with red line through it appears on TV

  34. Conducting A Video ConferenceMuting Microphone – Meeting Point Click on microphone Red X appears on microphone

  35. Common Problems and Fixes • Most problems are caused by the users • All of the equipment works well • Unless directed by IS staff, don’t ‘play’ with cables or settings • If you change something, put it back when you’re done. • If you’re not sure what you did, call IS. Don’t wait until a conference is supposed to start • Common Problems • They Can’t Hear Me • I Can’t Hear Them • We’re Not Connected • The Lips Don’t Match The Sound • Can Hear But Can’t See • Picture Is Frozen

  36. Common Problems and FixesThey Can’t Hear Me • Check location of microphone • Look for microphone mute symbol on screen • Falcon - Microphone with red slashed circle • Meeting Point – red x on microphone in Local window • Windows – Line-In muted • Have other end check volume control on TV

  37. Common Problems and FixesI Can’t Hear Them • Check volume on TV • Make sure you see green bar on screen • Level should be about halfway • Check volume for Falcon • Make sure you see blue bar on screen • Volume should be halfway • Check volume for Meeting Point • Check MP speaker symbol • Volume should be halfway

  38. Common Problems and FixesI Can’t Hear Them • Check volume – Windows • Double-click on speaker icon • Look for Mute being checked • Have other site check for a muted microphone (see They Can’t Hear Me)

  39. Common Problems and FixesWe’re Not Connected • Happens when conference start time has passed and unit wasn’t ready • Only picture you see is your location • Causes • Late in turning on or logging onto unit • Network cable not attached to both unit and wall jack • Resolution • Turn on video unit and logon if necessary • Verify network cable is attached • Call IS to get connected to conference

  40. Common Problems and FixesThe Lips Don’t Match The Sound • Sometimes the audio and video get out of sync • Result of network traffic congestion • Normally only happens during long conferences after several hours • Only known solution is to call IS and have sites reconnected. Takes only seconds.

  41. Common Problems and FixesCan Hear But Can’t See • Presence of sound indicates units are functioning and connected • Most likely cause is • Camera on Meeting Point unit not turned on • Video cable not plugged in securely • Video cable plugged into wrong port • Wrong camera selected • Meeting Point in Energy-Saving mode. Move mouse to activate screen • High voltage has died on TV

  42. Common Problems and FixesPicture Is Frozen • Video may be muted • Camera icon with red slash on it will be on screen • To unmute Falcon • Slide cover back on remote • Push Mute Video button • To unmute Meeting Point • Click on Camera icon in Local Window

  43. Common Problems and Fixes • Telemedicine is very important to IS Staff • Top three priority • If you have a problem with a video conference and can’t resolve it, call 830-792-3300 • Tell whoever answers that you have a video conference problem and need to talk to IS staff member • Do NOT leave a voice message or send email! • No guarantee when it will be heard/read • Pager – 1-800-276-1498, pin 900

More Related