NERC Alerts Training Responding to Alerts

1. NERC Alerts TrainingResponding to Alerts September 22, 2009

2. Responding to Alerts – Overview • Receive the alert email notification. • Acknowledge the alert.* • Create a response. • If necessary, edit the response. • Approve the response.* • If necessary, update the response with errata. * Required before due date.

3. Responding to Alerts – Notification • Notification of a new alert is sent to your email from alerts@nercalerts.com. • Go to the URL https://www.nercalerts.com in the notification email to login and read the alert.

4. Sample Alert Email URL

5. Logging In Address bar Login Go to https://www.nercalerts.comand type your email address and password.

6. Logging In Login button Click Login.

7. Reading Alerts Alerts link Click the Alerts link at the top of the page.

8. Reading Alerts List of alerts A list of alerts appears.

9. Reading Alerts Alert title link Click the title of the alert to read it.

10. Reading Alerts Type Handling Industry Advisory alerts do not require a response.

11. Alert Types Alert Type n Industry Advisory n Recommendation to Industry* n Essential Action Notification* * Denotes that a response is required

12. Alert Handling Levels Handling Level n Public n Private n Sensitive n Confidential* * Can only be seen by Company Officers

13. Responding to Alerts – Acknowledge Type Acknowledge and response form Alert Due Dates Recommendation to Industry and Essential Action Notification alerts require a response.

14. Responding to Alerts – Acknowledge Acknowledge button Click the Acknowledge button.

15. Responding to Alerts – Acknowledge Entities Select your Entities.

16. Responding to Alerts – Acknowledge Acknowledge for selected button Click Acknowledged for Selected.

17. Responding to Alerts – Acknowledge Alert acknowledged

18. Responding to Alerts – Create Response • Answer the response questions • Text • Radio button selection • Yes/No checkbox • Upload supporting documentation • Submit one response for multiple entities

19. Responding to Alerts – Create Response Addresponse button Click Add.

20. Responding to Alerts – Create Response Select Entities Click Add Response for Selected.

21. Responding to Alerts – Create Response Add Response for Selected button Click Add Response for Selected.

22. Responding to Alerts – Create Response Apply response to all selected entities Click OK.

23. Responding to Alerts – Create Response Response form Fill out the Response Form.

24. Responding to Alerts – Create Response Document upload form Upload documents.

25. Responding to Alerts – Create Response Save button Click Save.

26. Responding to Alerts – Create Response Responses saved

27. Responding to Alerts – Edit Response • Allows you to change your answers to the response questions • You can continue to change your response until it is approved

28. Responding to Alerts – Edit Response Edit response button Click Edit.

29. Responding to Alerts – Edit Response Edit Response link Click Edit Response.

30. Responding to Alerts – Edit Response Response form Edit the response.

31. Responding to Alerts – Edit Response Document management form Remove uploaded documents and upload new documents.

32. Responding to Alerts – Edit Response Save button Click Save.

33. Responding to Alerts – Edit Response Response changed

34. Responding to Alerts – Approve • After a response is submitted, a Company Officer can approve the response. • Responses must be approved on or before the due date. • Reminder emails are sent 24 hours before a response is due.

35. Responding to Alerts – Approve Approve response button Click Approve.

36. Responding to Alerts – Approve View Response to Approve link Click View Response to Approve.

37. Responding to Alerts – Approve Response Read the response.

38. Responding to Alerts – Approve Approve Response button Click Approve Response.

39. Responding to Alerts – Approve Response approved

40. Entering Errata • Errata allows you to change your response to an approved alert • Errata must be re-approved by a Company Officer

41. Entering Errata – Add Addresponse button Click Add.

42. Entering Errata – Add View Response to Enter Errata link Click View Response to Enter Errata.

43. Entering Errata – Add Enter Errata button Click Enter Errata.

44. Entering Errata – Add Response form Enter your errata response.

45. Entering Errata – Add Document upload form Upload errata documents.

46. Entering Errata – Add Save button Click Save.

47. Entering Errata – Add Errata entered

48. Entering Errata – Edit Edit response button Click Edit.

49. Entering Errata – Edit Edit Response link Click Edit Response.

50. Entering Errata – Edit Response form Edit the response.