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Information Services Portal Login/Logout

Information Services Portal Login/Logout. 1.Login - Enter your email address and password and select Login to enter the system . 3. Forgotten Password - Select to obtain a new password. 2. Need to Register - Select to download the Registration Form to become a Registered User. LOGIN PAGE.

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Information Services Portal Login/Logout

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  1. Information Services Portal Login/Logout

  2. 1.Login - Enter your email address and password and select Login to enter the system 3. Forgotten Password- Select to obtain a new password 2. Need to Register- Select to download the Registration Form to become a Registered User LOGIN PAGE Please refer to the ‘Guest User’ User Guide for instructions on how to Login as a Guest User Please refer to the following pages for scenarios 1, 2 and 3

  3. LOGIN-PASSWORD SUCCESSFUL - Reports will be bookmarked in their default format Information Services Portal Home Page

  4. COMMON LINKSTOP OF REPORT PORTAL These are the common links available on the Reports Portal. Situated within the header and footer, they are available to all users as they navigate through the reports portal. Header Select to go to the NHS Prescription Services website Select to go to your account to amend your personal details or change your password Select for User guides on how to navigate around the system Select to go to the Reports Portal Home Page Select to log out of the portal

  5. A new page will open providing answers to frequently asked questions A new page will open showing privacy information A new page will open showing the terms & conditions A new page will open showing accessibility information COMMON LINKSBOTTOM OF REPORT PORTAL Footer This will allow you to email NHS Prescription Services with any feedback regarding the report portal

  6. NEED TO REGISTER If you are not yet registered and do not have a password. Select: Click Here A Registration form will appear for you to complete. This will need to be completed, then authorised and emailed to NHS Prescription Services by a Senior Officer within your Organisation. NB: A Senior Officer needs to be someone other than yourself Once processed you will be sent a link by email to set your security questions and create your password

  7. NEED TO REGISTER If you want to register as a PCT or SHA user complete the section which refers to you and your organisation. If you are a Federation or an Organisation not listed, contact Information Services on the number provided. Arrange for the SeniorOfficer (line manager or above) to authorise your registration by completing the bottom of the form and emailing it to NHS Prescription Services to: nhsbsa.registration@nhs.net *A Senior Officer must be someone other than the person who is being registered We will process your form within 2 working days and send you a link by email for you to complete your registration process

  8. Click on the link received in your email which will take you to the Account page (below) Your personal details will automatically appear here 2.Select 3 security questions and enter your answers 1.Enter your password using the specified criteria (hover over the i for details) and confirm your password 3.Select to save your details NEED TO REGISTER You will then be directed to the Information Services Portal Home Page

  9. NEED TO REGISTER REGISTRATION SUCCESSFUL - Reports will be bookmarked in their default format Information Services Portal Home Page

  10. 1.Enter email address and select submit WHEN ‘FORGOTTEN PASSWORD’ IS SELECTED The following appears once you have selected the above link on the login page

  11. 2. Enter the answer to one of your security questions and select ‘submit’ If the answer is correct you will receive the following message WHEN ‘FORGOTTEN PASSWORD’ IS SELECTED Select close and go to your email account for the ‘forgot email’ link to reset your password

  12. 3. Click on the link received in your email 4.Enter the answer to your security question and select submit WHEN ‘FORGOTTEN PASSWORD’ IS SELECTED Once you have selected the link you will be directed to the login page and asked to answer one of your security questions

  13. WHEN ‘FORGOTTEN PASSWORD’ IS SELECTED 3.Enter and confirm your new password and select ‘submit’ NB: Ensure your password adheres to the following criteria

  14. WHEN ‘FORGOTTEN PASSWORD’ IS SELECTEDNEW PASSWORD CREATED You will then be directed to the Information Services Portal Home Page - Reports will be bookmarked in their default format

  15. UNABLE TO LOGIN 1. ACCOUNT BLOCKED You will not be able to LOGIN and you need to contact NHS Information Services (Tel: 0191 2035050 or email: nhsbsa.help@nhs.net) to reactivate your account. 2. ACCOUNT LOCKED This can occur when you have had too many ‘failed log in attempts’. You can reactivate your account by selecting the link which appears in the ‘account locked’ message. Answer your security question correctly and you will be sent an email link to change your password to enable you to unlock your account and LOGIN. 3. PASSWORD HAS EXPIRED You will be directed to the ‘change password’ screen where you will enter a new password 4. UNABLE TO LOGIN If you have not logged in for 15 months your access will have expired. You will need to re-register.

  16. UNABLE TO LOGINAccount Locked You are given 3 attempts to Loginbefore your account is locked. You will receive the following messageif you have attempted to Login toomany times with the incorrect password. Select to unlock your account

  17. Enter your email address and select submit UNABLE TO LOGINAccount Locked

  18. If the answer is correct you will receive the following message UNABLE TO LOGINAccount Locked 2. Enter the answer to one of your security questions and select ‘submit’ Select close and go to your email account for the ‘forgot email’ link to reset your password

  19. 3. Click on the link received in your email 4.Enter the answer to your security question and select submit UNABLE TO LOGINAccount Locked Once you have selected the link you will be directed to the login page and asked to answer one of your security questions

  20. UNABLE TO LOGINAccount Locked 3.Enter and confirm your new password and select ‘submit’ NB: Ensure your password adheres to the following criteria

  21. UNABLE TO LOGINAccount Locked Your account will be unlocked and you will be directed to the Information Services Portal Home Page - Reports will be bookmarked in their default format

  22. UNABLE TO LOGINAccount Blocked After you have locked your account and you are taken to unlock your account screen and you are prompted to answer a security question if you answer the security question incorrectly 3 times your is “Blocked”

  23. PASSWORD EXPIRY Your password is valid for 28 days. For security reasons it must be changed at the end of this period. You will receive warnings for the 3 days running up to the expiry date. The following message (a) will be displayed during these 3 days. You may choose ‘No, I will change it later’ for the first 2 days and must choose ‘Yes, change password’ on the third day. (a) Below is an example of the warning before your password expires (b) Below is an example of the warning once your password has expired (a) When selecting ‘Yes’ follow the instructions to change your password (b) Select the link and follow the instructions to change your password

  24. PASSWORD EXPIRYChange of Password Successful You will then be directed to the Information Services Portal Home Page

  25. Select to exit the Information Services Portal LOGOUT You will be logged out of the Information Services Portal and directed back to the LOGIN page. If you do not submit any requests for 30 minutes the system will time out and you will automatically be logged out of the system. If the Information Services Reports Portal is disconnected due to a system failure you will automatically be logged out of the system.

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