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Consensus Building and Conflict Management

Consensus Building and Conflict Management. www.workingatmcmaster.ca. Decision-making methods. Voting. Delegate. Consultation. Negotiation. Unilateral. Consensus. Definitions of Consensus. The maximum agreement among people while drawing on as much of everyone ’ s ideas as possible.

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Consensus Building and Conflict Management

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  1. Consensus Building and Conflict Management

  2. www.workingatmcmaster.ca Decision-making methods Voting Delegate Consultation Negotiation Unilateral Consensus

  3. Definitions of Consensus The maximum agreement among people while drawing on as much of everyone’s ideas as possible. Level of support + strength of feeling = acceptable enough to support the choice

  4. www.workingatmcmaster.ca Why is it important? • You are equal partners with no line authority • Facilitates a collaborative & inclusive process on areas of common interest • Obtains buy-in • Obtains creative solutions.

  5. www.workingatmcmaster.ca Consensus building requires: • time • willingness to contribute • openness and honesty • willingness to confront and resolve • no right answers • facilitation skills.

  6. Consensus building process • Agree objectives • Clarify problem • Explore solutions • Brainstorm ideas • Discuss options • Assess options • Agree best fit • Agree action

  7. Conflict management

  8. Problems with Conflict

  9. Tackle it early

  10. Constructive Outcomes of Conflict • Awareness of problems • Encourages change • Better decisions • Creativity • Energises • Heightens interest • Cohesiveness • Clears air • Understand self

  11. Causes of Conflict Strategies -lack of clarity or conflicting objectives - physical: ease of access, layout Structure - organisational: gaps and overlaps Systems - ease of communication Culture - shared values and beliefs Individuals - personalities, styles and skills

  12. Skills for resolving conflict Check agreement Invite suggestions Listen to each point of view Focus on core problem Identify causes Tackle early Recognise symptoms

  13. If you’re stuck…. UN photo on globeandmail.com

  14. Dealing with impasse • Mix up small groups = new dynamic • Use small groups, then meet reps. • Summarise agreement and disagreements • Ask for suggestions • Take a break • Meet separately with primary disputants • Bring disputing parties together • Remind all of humanitarian consequences.

  15. Clear goals Allow time Be calm and respectful Use collaborative skills active listening questions communicate openly Explore people’s interests, NOT positions Identify ‘agreements’ Break into smaller groups Involve all Be willing to confront and resolve. Tips

  16. listen suggest re: process limit own ideas link others’ ideas encourage reactions ask questions check understanding summarise regularly balance contributions Facilitating consensus

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