General Education Office

General Education Office BUSINESS ENGLISH LA.231/LA.331/LA.3501 Unit 7: People

What can you see ?

Which seems to be leaning more?

Rorschach inkblot test personality characteristics and emotional functioning Attitudeแนวคิด Behaviour พฤติกรรมมนุษย์ บุคลิกภาพ (Personality) การเสริมสร้างบุคลิกลักษณะบุคคลมี 7 ประการ คือ1. The way you look (การมอง)2. The way you dress (การแต่งกาย)3. The way you talk (การพูด)4. The way you walk (การเดิน)5. The way you acts (การแสดงท่าทาง)6. The skill with which you do thing (ทักษะในการทำงานในหน้าที่)7. Your health (สุขภาพ)

BETARI Box Model

Objectives By the end of this class you should be able to… • Describe people and their characteristics • Be familiar with the past simple in negatives and questions 3. Use question forms with modal verbs

Describing People A) Vocabulary Match the statements (1-10) to the adjectives (a-j).

Describing People Maria Karlsson Maria is good in a team and she gets on well with her colleagues. She is extremely _sociable__________ . She is never late for meetings – she is always ___________ . She is very ____________; she always meets deadlines. She is in the office at 8.00am every day and often stays late – she is very ______ __________ . She is also a very ___________ person with a lot of ideas for the future of the company. punctual reliable hard working creative • Using the adjectives from Exercise A, complete thisHuman Resources report.

Listening – A bad manager false • Costas Siris is a Director of Margetis Bank. He is talking about one of the bank’s previous office managers. Listen to the first part of the conversation. Decide whether these statements are true or false. • Joe was too ambitious. • He didn’t often say ‘Thank you’ to his employees. • He didn’t stay at Margetis Bank for five years. • He left because international companies had many problems.

Listening – A bad manager Was make promised was wasn’t B) Listen to the second part of the conversation and complete these notes. • _________ there anything good about Joe? • He didn’t often _________ promises, but when he _______ to do something, he did it. • He __________ a bad manager, but he __________ a bad person. C) Work in pairs. Tell each other about an ex-colleague or ex-manager who was not easy to work with.

Language Focus – Past Simple: negatives and questions For negatives and questions in the past simple, we use the auxiliary did (didn’t) and the infinitive form (v1) of the verb. You didn’t like your colleague. Did he leave the company? Why did he leave the company? Note the form with the verb to be. Was he a good colleague? No, he wasn’t.

Language Focus – Past Simple: negatives and questions He didn’t motivate his staff. He didn’t know how to solve problems. He wasn’t a bad person. Put these words in the right order to make sentences from the conversation with Costas Siris on page 63. Negatives 1 Many / like / didn’t the Office Manager / employees. Many employees didn’t like the Office Manager. • didn’t / staff / motivate / He / his / . • solve / how / to / know / problems / didn’t / He / . • He / a / wasn’t / person / bad / .

Language Focus – Past Simple: negatives and questions How long was he at Margetis Bank? Why did he leave? Was there anything good about Joe? Put these words in the right order to make sentences from the conversation with Costas Siris on page 63. Questions • What kind / with / did / him / have / of problems / employees What kind of problems did employees have with him? 6 Margetis Bank / he / How long / at / was / ? 7 he / did / Why / leave / ? 8 Joe / Was / good / there / about / anything / ?

Language Focus – Past Simple: negatives and questions Maris, I’m sorry. I’m having a bad day. I didn’t sent the report 1 send__ out, and I not check the figures. I didn’t get to the bank 2 ______ on time, and I didn’t phoned the suppliers. I tried to call you 3 ______ this morning, but you not answer. I think I need to go home. 4 ______ Read the extract below. The write question with each of the following words. Why How long What When Where Monica grew up in France. She studied Italian at university in Paris. Then she worked in Italy for four years from 1999 until 2003. She left Italy because she wanted to study English. She went to London in 2003. Where did Monica grow up? Correct one mistake in each line of this message.

Language Focus – Question Forms We form questions which can be answered with yes or no in two ways.

Language Focus – Question Forms A How much do you know about Bill Gates? B Work in pairs. Read the article on page 66, then write questions to complete the quiz on page 67. C Listen and check, then answer the questions. All other types of questions start with a question word such as why, where, when, how, etc.

Skills – Negotiating: Dealing with problems • Work in Pairs. Discuss which of these suggestions you agree with. When two people negotiate a solution to a problem, it is a good idea for them to: 1) describe the problem in detail. 2) smile all the time 3) give reasons if they have to say ‘no’ 4) speak quietly 5) find a solution immediately

Skills – Negotiating: Dealing with problems • Sophie Bond is a Warehouse Manager. She is talking to Jacques Martin, a Director of the company. Listen and answer thee questions. 1 What time do Sophie’s staff leave work? 2 What does Sophie suggest? 3 When will Jacques get back to Sophie? • Listen again and complete these extracts Jacques I understand1 what you’re saying, Sophie, but it’s just not possible. We ______ 2 hire any more staff at the moment. We don’t have the money. Sophie I can’t accept ________ 3. I told you months ago that my staff work _______ 4 hard. Jacques I don’t know. It’s not _______ 5 to get the right kind of staff. I ______ 6 train them. Even __________ 7 part time worker would make life easier for us.

Skills – Negotiating: Dealing with problems Useful language EMPLOYEE MANAGER Describing the Problem Responding There’s too much…. I’m sorry but ….. There isn’t enough… I understand but …… Emphasising the problem Explaining the reasons It’s really important ….. The problem is …….. We need to ….. The reason is ……. Making suggestions Responding Why don’t you….? OK, I’ll think about it. We could ….. All right. I’ll get back to you.

Skills – Negotiating: Dealing with problems • Work in pairs. Role-play the situation in Exercise E. • Student A: turn to page 135. Student B: turn to page 141. • Work in pairs. A sales rep wants a new car because, but the manager refuses to give him/her one. Make a list of possible reasons.

Summary During this class you have been able to… • Describe people and their characteristics • Be familiar with the past simple in negatives and questions 3. Use question forms with modal verbs

General Education Office