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Air Traffic Quality Assurance Program

Air Traffic Quality Assurance Program. The Federal Aviation Administration Presented By: Gary D. Romero. Air Traffic Quality Assurance Program. Why Have a Quality Assurance (QA) Program? Purpose of a QA Program Structure of a QA Program Elements of a QA Program.

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Air Traffic Quality Assurance Program

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  1. Air TrafficQuality Assurance Program The Federal Aviation Administration Presented By: Gary D. Romero

  2. Air Traffic Quality Assurance Program • Why Have a Quality Assurance (QA) Program? • Purpose of a QA Program • Structure of a QA Program • Elements of a QA Program

  3. Definition of Operational Error (OE) • An occurrence in which less than the applicable separation results between two aircraft. • Or between an aircraft and terrain or obstacles

  4. Definition of Operational Deviation (OD) • An occurrence in which less than applicable separation exists between aircraft or vehicles and another controller’s area of jurisdiction.

  5. Definition of Accident • An occurrence in which any person suffers death or serious injury or an aircraft receives substantial damage.

  6. Why Have a QA Program? • Maintain Integrity of Safety in the ATC System • Provide Oversight to ATC Facilities • Identify Problems in the Areas of: • Controller Performance • Training • Procedures • Management or Supervision

  7. Purpose • Help ensure safety, efficiency, and excellence in the service and products we provide.

  8. Structure of QA Program

  9. Elements of QA Program • Preventative Measures • Evaluations • OE/D Determination • Data Collection • Reporting of OE/D, Accidents • Investigative Teams • Follow-up

  10. Preventative Measures • Recorded Reviews • On-the-spot corrections • Performance Observation • Trend Analysis • Quality Assurance Review (QAR)

  11. Evaluations • Internal Evaluations • Conducted by facility QA personnel • External Evaluations • Conducted by Air Traffic Evaluations Headquarters Branch

  12. OE/D Determination • Computer Identified • Controller Identified • Supervisor Identified • Pilot Identified

  13. Data Collection • Voice Tapes • Radar Data • Controller Statements • Supervisor Statements • Contributing Factors • Equipment • Other

  14. Reporting OE/D and Accidents • Facilities Report to Higher Authority • Provide a network of information • Identify trends • Share successful tactics among facilities • Hold accountable facility personnel

  15. Investigative Teams • Teams formed at the facility level to research cause of OE/D. • Teams fielded by Headquarters to conduct in-depth investigation into OE/D trends. • Investigate ATC involvement in accidents and incidents • Do NOT determine mechanical failures of aircraft • Facility QA personnel assist with documentation

  16. Follow-Up • Controller Re-Training • Supervisor Re-Training • Changes to Procedures • Changes to Airspace • Changes to Equipment

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