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Know your staff

Know your staff. Liz McGettigan Information Development Manager East Renfrewshire Council. Why am I here ?. I wrote an approved plan I was on the expert panel assessing other Scottish plans

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Know your staff

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  1. Know your staff Liz McGettigan Information Development Manager East Renfrewshire Council NOF Training

  2. Why am I here ? • I wrote an approved plan • I was on the expert panel assessing other Scottish plans • This apparently According to Rhona anyway makes me fairly unique as I have been on both ends of the process • More importantly I am currently implementing this training plan and I would like to share my experiences NOF Training

  3. Get a feel for the plan first I had the guidelines but it was all very new and confusing to me. Tips • Listen and talk to your staff • Get a feel for their learning preferences • Understand their insecurities and lack of confidence • Think basics • Aim for an achievable standard for all staff • Prioritise how you will support their training NOF Training

  4. Starting points • Start from envisioning a standard you would like to see your staff achieve • ECDL is most commonly adopted standard • ECDL also translates very simply into a standard that library staff can pass on to the public based on their own experiences NOF Training

  5. Do your homework • Choose a training provider you are comfortable with as your staff are also likely to be – ask around! • Speak to colleagues in other authorities who have started implementation • Think carefully how you will staff or support the staff and their training • Administration of the training alone can’t be underestimated. NOF Training

  6. Where do you want to be? • Ready for People’s Network roll out in…. • Right staff ready at the right time. Too early is as bad as too late • How many will I need? • What libraries will I want them to be in? • What will I want them to do? NOF Training

  7. How do I get there? • Think ahead –allow some serious thinking time • Visit and phone other authorities and colleagues- don’t reinvent the wheel • Ask what works • Ask what people would change if they could go back and do it all again • Study exemplar plans by all means, but think about your staff and plan for individuals NOF Training

  8. Our plan- best points • ECDL as standard plus contextual roles • Sufficient Educators and Net Navigators– Main roles and meet public needs • Appointment of TSO Training Support Officer to give staff comfort confidence factor • TSO library staff knowledge of shift patterns, relief, one of us feeling NOF Training

  9. Our plan - ideas … • Sell it to the staff tell them how much more marketable they will be ! • Keep them briefed - ask their ideas • Set up a forum so they can talk about and share their training issues and of course -complain about us to each other • E-mail hub • Demonstrate quality in materials administration and support • Bring in external speakers for briefings so they understand the big picture NOF Training

  10. Food for thought… • Carry out TNA • Be practical and simple! • Can you cope with that number of staff involved heavily in training at one time? • Enough Educators and net Navigators? • Is your match funding spend clear? NOF Training

  11. and more food…. • Understand different learning styles and levels of support • Ensure practice time • Dummy tests • How will you monitor and evaluate training? • How will you be able to sustain the training after NOF funding • How will you manage the administration of the project? • Use TNA at the end of training to monitor improvements NOF Training

  12. Right person • Familiar to all staff • Excellent administration skills • Recent knowledge of staffing issues, relief and how libraries work • Experience in our new learning centre • Understanding of public needs in ICT • Understanding of what staff need to know to satisfy this need NOF Training

  13. Our TSO- AP2 • Produced individual training packs and monitoring systems • Liaison with training providers • Liaison with other learning partners • Liaison with the public and community groups • Within weeks produced the following briefing for staff NOF Training

  14. Aims of Your Training • To learn new skills • To be better at your job • To keep up to date • To be prepared for change NOF Training

  15. Outcomes of Your Training • You will be more confident • You will be well- motivated • You will have a higher level of morale • You will have more skills to pass on to customers NOF Training

  16. Questions & Answers ? ? ? ? Q. What does ECDL stand for? A. European Computer Driving Licence Q. Why has ECDL been chosen? A. It is a recognised qualification in ICT training in all European countries NOF Training

  17. Questions & Answers Q. How long will it take to complete? A. 150 hours est. Q. Will I get time to practise? A. Yes - both during work time and your own time. Q. Will I have to practise in my own library? A. No - Arrangements can be made to practise in one of our Learning Centres NOF Training

  18. Questions & Answers Q. Will I get help & support? A. Yes you will have an on-line tutor (SCOTIA) + TSO + each other Q. What will training course materials involve? A. They will consist of an interactive CD-ROM and workbook NOF Training

  19. Questions & Answers Q. Where will I sit my tests? A. Reid Kerr College Q. What if I fail a test? A. Resits are available and extra support will be given Q. How long will each test last? A. 45 minutes NOF Training

  20. Modules • Basic concepts of IT (Inside computer, programs & applications, storage & memory) • Using the computer (Using mouse, shortcut keys, printers, file management) • Word Processing (Formatting text, Page breaks, inserting graphics, using templates) • Spreadsheets (entering data, formatting figures, charts, sorting data) NOF Training

  21. Modules • Databases (Intro. To access, entering data in a table, indexing records, reports) • Presentations (What is PowerPoint?, Slide show scenario, Inserting graphics, running a slide show) • The Internet (Surfing the net, finding a site, search engines, electronic mail, incoming mail) NOF Training

  22. Individual Learning Plan • Modules • Goals (what are you going to learn?) • Resources & strategies (how are you going to learn it?) • Evidence (How are you going to know you have learned it?) • Target date NOF Training

  23. Monitoring & Evaluation • Individual Training Plan • Individual time sheet • Regular bi-monthly meetings • e-mail • Telephone • Visits NOF Training

  24. If we can help? • Call us • Visit us • Meet our TSO • Meet staff currently being trained and get their feedback NOF Training

  25. Thank you for listening NOF Training

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