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Comprehensive Printer Service Options for HP and Dell Printers

Explore our flexible printer service options tailored for HP and Dell Laser Printers. Choose between per-incident repairs, call-directed service agreements, and equipment-directed agreements. Option 1 offers pay-as-you-go repairs with no contracts, while Option 2 provides unlimited parts and labor with high service priority and preferred access to stocked parts. Option 3 is designed specifically for high-volume, mission-critical printers, ensuring priority service without on-site fees. Contact Denise Mattox at dmattox@uga.edu to subscribe or inquire further.

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Comprehensive Printer Service Options for HP and Dell Printers

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  1. PRINTER SERVICE OPTIONS

  2. Option 1: Per-incident repairs • No agreements or contracts • Fixed labor rate plus price of parts • No priority – standard service queue –first come, first served • Pay-As-You-Go • $50 On-site surcharge for repairs performed at Customer site

  3. Option 2: Call-directed Service Agreement • Highest Service Priority • Purchase a bundle of service calls to be used on any HP or Dell Laser Printer • Unlimited Parts & Labor • Preferred Access to Local Stocking of Printer Parts • Enables repair budgeting • No On-Site Fees • Unused Service Calls used for Printer PMs

  4. Call-Directed Service Pricing Tiers

  5. Option 3: Equipment-directed Agreement • Pre-payment of service agreement fee • Unlimited Parts & Labor • Facilitates Printer Repair Budgeting • Priority Service • Access to Local Stocking of Printer Parts • No On-Site Service Fees • Ideal for high-volume, mission-critical printers

  6. Printer Service Option Features Comparison Matrix

  7. How do I subscribe to a service agreement? • Send an E-mail to Denise Mattox at dmattox@uga.edu • Denise will send an application for the Call-directed and Equipment-directed Service Agreement via E-mail. • Denise will send a quotation in response to the completed application. • A pre-agreement printer examination will be conducted for Equipment-directed plans

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