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In Bloom Flower Shop

In Bloom Flower Shop. Presented by: Chakradhar Chilakapati Christina Nally Khalid Nour Vishali Veli. System Request. Project Sponsor: jackie nally Flower shop owner 6982 FM 1960 Rd W Ste H Houston, TX 77069 Phone: (281) 397-8978 Toll Free: (800) 287-2249

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In Bloom Flower Shop

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  1. In Bloom Flower Shop Presented by: ChakradharChilakapati Christina Nally Khalid Nour VishaliVeli

  2. System Request Project Sponsor: jackienally Flower shop owner 6982 FM 1960 Rd W Ste H Houston, TX 77069 Phone: (281) 397-8978 Toll Free: (800) 287-2249 Email: sales@inbloomflowershoP.com Website: www.inbloomflowershop.com

  3. Table of Contents • Background • Business Need • Existing System • System Requirements • Online and Phone Services • Business Value • Issues and Constraints

  4. Family owned business since April 2000 Employed: 2 full time floral designers 1 part time delivery driver 1 full time administrative assistant Sales: 65% of sales are from daily retail orders 35% of sales are from wedding related services Average monthly sales are approximately $30,000 Background

  5. Background – Cont. Current vendors: • Pikes Peak of Texas • Southern Floral • Greenleaf Wholesale Florist Customer Satisfaction • Currently we satisfy our customers with completive pricing and high quality products and services Most profitable seasons/holidays for the business: • Valentine's Day • Mother's Day • Christmas

  6. Existing System Paper based processing system There is currently no website for the shop and no electronic phone system All orders are taken over the phone or in-person We do not have a database to store our data

  7. Business Need • Increase the Sales by developing phone & online ordering systems • Develop a website that expose our services to become nationwide • Replace current system with a computerized system • Meet the business growing demand • Improve the customer services • Cost Saving ability for loyal customers

  8. Online and Phone Services Online Services: • Log Service Requests • Customer orders and payments confirmation • Customer order inquiries and order tracking • Electronic Reminder Cards • Secure online transaction processing system • Appointment Setting for Wedding consulting • Map & directions Phone Services: • Electronic Phone System to answer all calls without waiting • The choice of speaking with a customer service representative • Support many additional phone services • Recording and Tracking of all calls • Secure phone transaction processing system

  9. System Requirements • For customers: • System should have a User friendly interface and the ability to track orders & have reminders/ special promotions emailed to registered customers prior to important holidays • System should allow customers to browse types arrangements by occasion • System should allow customers to add items to shopping cart System should allow customer to add gift message to order System should allow customers to rate products and also view product ratings system should allow customers to do secure payment online and by phone

  10. System Requirements Cont. • For employees: • Database storing information on orders, times, customers, stores, employees and invoices • Fast and reliable response for orders to meet individual needs • ALLOW EMPLOYEES TO CHECK THE ORDER STATUS CAPABILITY TO EXPAND THE BUSINESS AND OPENING FOR MORE STORES CREATE AN ELECTRONIC INVOICE FOR ALL PURCHASES SENT VIA PHONE System should allow employees to GENERATE reports: Sales Reports product ratings reports

  11. Business Value • Conservative estimates of tangible value to the company include: • $50,000 annual increase in revenue due to increase in popularity of the shop • Reduction of wasted/perished flowers with the increase inventory sales • Intangible value to the company includes: • Improved customer satisfaction due to increased accuracy and efficiency • Increased market share due to enhanced web presence and marketing reports

  12. Issues or Constraints • System should be user friendly • System should be up 24 x 7 • System should have secure phone and online transactions • System should be compatible with different browsers • Training for all employees for the new computerized system • Data entry to the new system • System should be functional by August

  13. These flowers are delivered to you just for listening! Thank You! Any Questions? Suggestions? Comments ? Compliments? Chakradhar Christina Khalid Vishali

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