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This project briefing outlines the essential processes for conducting an effective Store Performance Evaluation (SPE) under Albatross Global Solutions. It includes key brand information, specific retail scenarios, and necessary purchase details to ensure a valid survey. Evaluators must adhere to the grooming guidelines for sales staff and pay attention to promotional elements during visits. The deadline for survey submissions is critical to maintain project timelines. The SPE aims to provide actionable insights for improving retail strategies and customer interactions.
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Logo of the brand Albatross global solutions : “Retail Performance Solutions” Store Performance Evaluator Briefing
Project Summary Please insert the relevant brand name If necessary Make sure to include all the processed the SPE must perform in order to have a valid survey Include what is accepted Add the deadline information
The Brand Information In this section include the brand information which link to this project. No need to write the information of the founder etc.
Scenario 1 to 2 slides:In this section include the relevant information about the scenario: what item to look for, purchase information, targeted SA and any other requirements
The points to pay more attention to • (Discount etc. some specific points, the visit should be recorded….the promotion was offered during the visit and at the casher...) <=1slide Each brand has a specific term to describe, “The SA,” and thus, to help VA/QC not correct each questionnaire, please insert the correct term for this brand, i.e. Sales Advisor, Sales Associate, Sales Ambassador, etc. • Relevant for recurring • shoppers only • Include explanations/examples • for questions that need to be • asked
The Sales staff grooming: • Add the grooming guideline and photos to help our SPEs’ understanding.
Flow of the visit • Optional Slide: Visit flow. 写真はイメージ