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A Culture of High Performance

A Culture of High Performance. Achieving Higher Quality at a Lower Cost. Quint Studer, May 16, 2014. “People wish to be settled; but only as far as they are unsettled, is there any hope for them.” —Ralph Waldo Emerson. Change not always bad or feared. Three part framework for change: .

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A Culture of High Performance

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  1. A Culture of High Performance Achieving Higher Quality at a Lower Cost Quint Studer, May 16, 2014

  2. “People wish to be settled; but only as far as they are unsettled, is there any hope for them.” —Ralph Waldo Emerson

  3. Change not always bad or feared

  4. Three part framework for change: Source: Heath and Heath 2010

  5. 1. Direct the Rider • Ambiguity is the enemy of change. • Look for bright spots. Start small. Little change can have large impact. • Show clear path remove the fog to direct the rider. Source: Heath and Heath 2010

  6. 2. Motivate the Elephant • Respond to felt need. It is the felt need of the person that matters. Find the what. • Speak to the emotion not the information. • It is a long game -- not the intervention but the identity. A series of interventions moves it identity. How people see self, organization, entity. Source: Heath and Heath 2010

  7. 3. Shape the Path • When the path changes, people change. • Tweak the environment to make change easier. Source: Heath and Heath 2010

  8. Phases of Competency and ChangeIndividual Unconsciously unskilled Source: Abraham Maslow; 1940; “Four Stages for Learning Any New Skill””; Gordon Training International by Noel Burch; 1970

  9. Phases of Competency and ChangeIndividual Consciously unskilled Unconsciously unskilled Source: Abraham Maslow; 1940; “Four Stages for Learning Any New Skill””; Gordon Training International by Noel Burch; 1970

  10. Phases of Competency and ChangeIndividual Consciously skilled Consciously unskilled Unconsciously unskilled Source: Abraham Maslow; 1940; “Four Stages for Learning Any New Skill””; Gordon Training International by Noel Burch; 1970

  11. Phases of Competency and ChangeIndividual Unconsciously skilled Consciously skilled Consciously unskilled Unconsciously unskilled Source: Abraham Maslow; 1940; “Four Stages for Learning Any New Skill””; Gordon Training International by Noel Burch; 1970

  12. Phases of Competency and ChangeIndividual Unconsciously skilled Consciously skilled Consciously unskilled Unconsciously unskilled Source: Abraham Maslow; 1940; “Four Stages for Learning Any New Skill””; Gordon Training International by Noel Burch; 1970

  13. Phases of Change - Organization

  14. Phases of Change - Organization

  15. Phases of Change - Organization

  16. Source: The Right Stuff Movie Chuck Yeager

  17. Phases of Change - Organization

  18. Connecting Heart and Mind MIND HEART

  19. “It always comes back to values . . .” Quint Studer

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