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Intel Corporation – Customer Quality & Reliability

Charles Covell. Intel Corporation – Customer Quality & Reliability. About Intel CQR. Intel Corporation Founded in 1968 by Robert Noyce and Gordon Moore Originally produced memory chips Developed first microprocessor in 1971 Microprocessors became main product in 1980s Also produces:

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Intel Corporation – Customer Quality & Reliability

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  1. Charles Covell Intel Corporation – Customer Quality & Reliability

  2. About Intel CQR • Intel Corporation • Founded in 1968 by Robert Noyce and Gordon Moore • Originally produced memory chips • Developed first microprocessor in 1971 • Microprocessors became main product in 1980s • Also produces: • Flash Memory • Motherboard Chipsets • Network Interface Cards • CQR • Customer Quality & Reliability • Vision: To “Strengthen the Intel brand by making technical customer support a competitive advantage” • Many locations worldwide to respond effectively to customer issues

  3. Reporting Structure WW CQR Director WW Quality Support Center Manager Americas QSC Manager Asia Pacific QSC Europe/Middle East/ Africa QSC Japan QSC Charley

  4. Internship Conditions • Location: Hillsboro, Oregon • 40 hours/week • 8:00 AM-5:00 PM/1 hour lunch • Wages: Approx. $24.50/hr • Occasional overtime

  5. Project Summary • Three main projects • Unit information/customer issue tracking tool (Excel VBA/SQL)‏ • Accessed Intel’s databases from Excel worksheet • Provided an easy tool for retrieving/comparing customer return information • Reported directly to my mentor; demonstrated tool regularly to QSC members • ROI • Me: High • Intel: High

  6. Project Summary • Intel Intranet-based personal issue tracking/cross-reference tool • Worked as part of QBS (Quality Business Solutions) development team • Team used Extreme Programming (XP) methodology with daily DSU (development status update) meetings • Used Microsoft SQL Server Reporting Services and ASP .NET • Additional reporting to Costa Rica QRE (Quality/Reliability Engineer)‏ • ROI: • Me: Very High • Intel: Medium

  7. Project Summary • Intel Intranet-based customer issue logging tool • Worked remotely with a team in Costa Rica • Developed a component to access Intel's database and automatically retrieve unit information for the issue description • Used C# .NET • ROI • Me: Medium • Intel: ??? (not done yet)‏

  8. Experience Gained/Impressions • Tools/Languages • MS SQL Server/Oracle SQL • VB .NET, VBA • SQL Server Reporting Services • ASP .NET • C# .NET • Team-Oriented Experience • Working in a dev. team using XP • Interacting/negotiating with other groups • Business Knowledge • Processor manufacturing process • Business intelligence/reporting concepts

  9. Useful Courses • CS 261 – Data Structures • CS 361-362 – Software Engineering • WR 327 – Technical Writing • CS 275 – Introduction to Databases

  10. Questions?

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