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E2E UX Issues Investments CE Team

This document highlights the iterative design approach applied to the new MCUI, emphasizing the importance of user testing and redesign based on usability issues identified during investment studies. Key focus areas include ensuring consistent screen sections, clear navigation, and effective information layering to meet customer needs. Recommendations include establishing standards for screen titles and context, enhancing customer action sections, and meeting expectations for auto-formatting in data entry fields. This approach aims to elevate the overall user experience.

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E2E UX Issues Investments CE Team

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  1. E2E UX IssuesInvestments CE Team Alex Genov Staff User Experience ResearcherJuly, 2007

  2. New MCUI • Has the new MCUI been designed using the iterative approach? • Design • Test with customers • Redesign • Retest • During Investments iterative studies, there have been some usability issues

  3. Customer action section – Add data, make selection, answer question Consistent Screen Sections • Teams need some standards as to the purpose of the sections of each screen, for example: TEXT - Screen Title – action oriented + indicating purpose of screen TEXT - Context – Why is customer on this screen? Some brief education on the topic. Some instructions on what to do. TEXT – Preview of what’s to come next Navigation

  4. Decoupling of Navigation and Decisions Choice or decision YES NO Navigation BACK CONTINUE

  5. Consistent Way to Draw Customers’ Attention • You know what I mean 

  6. Customer action section – Add data, make selection, answer question Consistent Way to Layer Information on the Screen More info for those who want it, not for those who need it! Even More Info TEXT – MINIMUM information to help the target customer complete the correct action below! More Info Etc …

  7. Auto Formatting Entry Fields • In every usability session I have conducted, there are a few customers whose expectations for auto-formatting of data entry fields are NOT met!

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