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2012?4?24?. 2. ????. ??Walter A. Shewhart(1891~1967) (Alwan, 2000). ??????????????????,???Shewhart????,??Shewhart???????????????,??????????,??????,?Shewhart???????( Economic Control of Quality of Manufacturing Product, 1931)?????,???????????????,???????????????????. 2012?4?24?. 3. ????. Shewhart????

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    1. 2012?4?24? ???? 1 ???? ???? ??? ??? ?????????

    2. 2012?4?24? 2 ???? ??Walter A. Shewhart(1891~1967) (Alwan, 2000) ??????????????????,???Shewhart????,??Shewhart???????????????,??????????,??????,?Shewhart???????( Economic Control of Quality of Manufacturing Product, 1931)?????,???????????????,???????????????????

    3. 2012?4?24? 3 ????

    4. 2012?4?24? 4 ???? ??Walter A. Shewhart(1891~1967) (Alwan, 2000) (1) ????????????,??,??????????(Process)?????????? (2) ????????????????????? Shewhart???????????--Shewhart Cycle,??????PDCA??????????????,??????????????

    5. 2012?4?24? 5 ???? ??Armand V. Feigenbaum(1922- ) Feigenbaum????????????????????????????????,?????????????????????????????-Total Quality Control ?1951?Feigenbaum??MIT??????????,????????????????,???????????????????????????,

    6. 2012?4?24? 6 ????

    7. 2012?4?24? 7 ???? ??Armand V. Feigenbaum(1922- ) ????,?????????????????????????????????????,??,????????(Total Quality System)????:???????????,?????,???????????,???????????,???????????????,???????????????????????????????????????????,???????????

    8. 2012?4?24? 8 ???? ??Armand V. Feigenbaum(1922- ) Feigenbaum??????????????????????????????????????????????:??????????????????????????Feigenbaum???????????????????????,??????????,?????????(Feigenbaum,1991)????:

    9. 2012?4?24? 9 ????

    10. 2012?4?24? 10 ???? ??Armand V. Feigenbaum(1922- ) Feigenbaum??????????????????(Foster,2001): (1) ????(Hothouse quality):??????,?????????? (2) ?????(Wishful thinking):???????????????????? (3) ??????(Producing overseas):??????????????????????? (4) ????????(Confining quality to the factory):??????????????,??????????

    11. 2012?4?24? 11 ???? ??Armand V. Feigenbaum(1922- ) ????????????,Feigenbaum?????????????(Foster,2001): (1) ????:?????????? (2) ????:???????????????????? (3) ????:?????????????

    12. 2012?4?24? 12 ???? ??Armand V. Feigenbaum(1922- ) Feigenbaum?????????19???,????????????(Feigenbaum,1991;Foster,2001): (1) ???????????????? (2)?Q??(???????TQC)??q??(????????)?????? (3) ?????????? (4) ????????????????? (5) ???????

    13. 2012?4?24? 13 ???? ??Armand V. Feigenbaum(1922- ) (6) ????????????? (7) ???????? (8) TQC???????????? (9) ??????????????? (10)??????? (11)????????????????? (12)??????????????

    14. 2012?4?24? 14 ???? ??Armand V. Feigenbaum(1922- ) (13) ?????????????????? (14) ????????? (15) ??????????????????? (16) ?????????? (17) ??????? (18) ????????? (19) ???????????

    15. 2012?4?24? 15 ???? ??Armand V. Feigenbaum(1922- ) ?Feigenbaum?Total Quality Control?????????????????????10???(Bendell,1998),????,?????TQC?????: (1) ???????????? (2) ???????????? (3) ?????????????? (4) ????????????? (5) ??????????

    16. 2012?4?24? 16 ???? ??Armand V. Feigenbaum(1922- ) (6) ???????????? (7) ???????? (8) ???????????? (9)??????????????????,???????? (10)???????????????????

    17. 2012?4?24? 17 ????

    18. 2012?4?24? 18 ???? ??W. Edwards Deming(1900~1993) Deming????????????;??????????,??????????????????;?????????????????????????????;Deming???????????????,???????????,?????????;?1980??,Deming???????????????94%???;

    19. 2012?4?24? 19 ????

    20. 2012?4?24? 20 ???? ??W. Edwards Deming(1900~1993) Deming??,??????????????????????????????,?????????,??,?????????????????????????????;Deming???????????????,??,???????????????????????????????,??,Deming??????????????????,?????????

    21. 2012?4?24? 21 ???? ??W. Edwards Deming(1900~1993) Deming ????????,?????????????: (1) Theory and Sampling(1950) (2) Statistical Adjustment of Data(1943~1964) (3) Sampling Design in Business Research(1960) (4)Quality, Productivity and Competitive Position (1982) (5) Out of the Crisis(1986) (6) The New Economies(1994)

    22. 2012?4?24? 22 ???? ??W. Edwards Deming(1900~1993) Deming?1950?????JUSE???,????????????,??????????????,???????Deming Prize???,???1980???NBC???If Japan Can, Why Can’t we???????,Deming????????????????????????(Suarez,1992;Deming,1994): 1. ??????(The System of Profound Knowledge) 2. PDCA??(PDCA Cycle) 3. ??????(Prevention by Process Improvement)

    23. 2012?4?24? 23 ???? ??W. Edwards Deming(1900~1993) 4. ?????????(The Value Reaction for Quality Improvement) 5. ????????????(Common Cause and Special Cause Variation) 6. ??14?(The 14 points of Management) 7. ?????????(The Deadly and Dreadful Diseases) 8. ?????(The obstacles) 9. ?????(The Three Corner’s of Quality)

    24. 2012?4?24? 24 ???? ??W. Edwards Deming(1900~1993) ?Deming?Out of the crisis??????????????????????????????????,?????????,????????????????????

    25. 2012?4?24? 25 ???? ??W. Edwards Deming(1900~1993) 1. ?????? ?????Deming??60???????????,???Deming?????????,?????????????????: (1) ????(Theory of System) (2) ????(Theory of Variation) (3) ????(Theory of Knowledge) (4) ?????(Theory of Psychology)

    26. 2012?4?24? 26 ???? ??W. Edwards Deming(1900~1993) 1. ?????? ??????????????,??????????????????,??????,??????,?????????????????????,???????:??????????????????????????

    27. 2012?4?24? 27 ????

    28. 2012?4?24? 28 ???? ??W. Edwards Deming(1900~1993) 1. ?????? ???????????????,??????(Process)????????????????????????;?????????????????????????????;???????????,??????????;???????????????????????????????,??????;

    29. 2012?4?24? 29 ????

    30. 2012?4?24? 30 ???? ?????????????,?????????,???????,????????????;???????,??,?????????????????,?????????????? ??W. Edwards Deming(1900~1993) 1. ??????

    31. 2012?4?24? 31 ???? ??W. Edwards Deming(1900~1993) 2. PDCA?? ???????????,??????????????????????????????? 3. ?????? ????????????????,?????????,??????(Detection)??????????????????????????????????????????

    32. 2012?4?24? 32 ???? ??W. Edwards Deming(1900~1993) 4. ????????? Deming??????????????????????????????????????????????????????????Deming?????,????????????????(????),?????????14?,????????????????

    33. 2012?4?24? 33 ???? ??W. Edwards Deming(1900~1993) 5. ???????????? Deming??????????????????,??,????????????????????,?????????????????????????????,??????????

    34. 2012?4?24? 34 ???? ??W. Edwards Deming(1900~1993) 6. ??14? Deming???14??????????????,????????????????,???????????????????????????????????????????????,???????14?????????????????????????????????,??????????????????????????????

    35. 2012?4?24? 35 ????

    36. 2012?4?24? 36 ???? ??W. Edwards Deming(1900~1993) (1) ?????????????????????? (2) ??????? (3) ???????????? (4)???????????????,??????????????????????????,???????????? (5)???????????????????,???????????????? (6)???????

    37. 2012?4?24? 37 ???? ??W. Edwards Deming(1900~1993) (7)???????? (8) ????,???????????????? (9)????????? (10)??????????????????????????????? (11) a.???????????(??),?????? b.???????

    38. 2012?4?24? 38 ???? ??W. Edwards Deming(1900~1993) (12)a.?????????????????? b.?????????????????????? (13)??????????????? (14)???????????????

    39. 2012?4?24? 39 ???? ??W. Edwards Deming(1900~1993) 7. ????????? ???????????????,Deming????????????,???????????,??????????????????:(Deming,1994)

    40. 2012?4?24? 40 ???? ??W. Edwards Deming(1900~1993) (1) ????????????????? (2) ??????? (3) ????,??????????? (4) ???????? (5) ??????????? (6) ???????? (7) ?????(Liability)???

    41. 2012?4?24? 41 ???? ??W. Edwards Deming(1900~1993) 8. ????? ???????????,?????????????????????,??????????,???????Out of The Crisis???????: (1) ????? (2) ??????,???,?????????????????????

    42. 2012?4?24? 42 ????

    43. 2012?4?24? 43 ???? ??W. Edwards Deming(1900~1993) 8. ????? (8) ?????????????????? (9) ?????????????? (10) ?????? (11) ???????????? (12) ????????

    44. 2012?4?24? 44 ???? ??W. Edwards Deming(1900~1993) 8. ????? (13) ????????????? (14) ??????? (15) ???????? (16) ????????????????????????????

    45. 2012?4?24? 45 ???? ??W. Edwards Deming(1900~1993) 9. ????? ?????????????????: (1) ????:???????????????????? (2) ??:???????????????????????????????????????????? (3) ?????:?????,???????,????????,???????

    46. 2012?4?24? 46 ???? ??W. Edwards Deming(1900~1993) Deming????????????,?????ASQC?1956????The Shewhart Medal,???1960?????The Second Order of the Sacred Treasure,???1987????The National Medal of Technology?? ??,?Deming???Out of The Crisis??????Deming?????????,????????????????????,???????????

    47. 2012?4?24? 47 ???? ??Joseph M. Juran(1904- ) Juran??1924??Shewhart???Hawthorne Electric Plant in Chicago? Juran??????????????????????????????Juran ?????????????????,??????????????,

    48. 2012?4?24? 48 ????

    49. 2012?4?24? 49 ???? ??Joseph M. Juran(1904- ) Juran???????????????????,????????????,????????,???,?????????Juran????????????????????????,?????????????????,?????????????????

    50. 2012?4?24? 50 ????

    51. 2012?4?24? 51 ???? ??Joseph M. Juran(1904- ) ??:???????,???????????? ??:???????????????,????????????????????????? ???????:???????,????????,???????????????????,?????????

    52. 2012?4?24? 52 ???? ??Joseph M. Juran(1904- ) ?????????,???Juran?????--???????,??,???????????????????--???????? Juran?????: Statistical Methods Applied to Manufacturing Problems (1924) Quality Control Handbook (1988,??) Juran on Leadership for Quality (1989)

    53. 2012?4?24? 53 ???? ??Joseph M. Juran(1904- ) Juran on Planning for Quality (1988) Juran on Quality by Design (1992) Managerial Breakthrough (1964) Case Studies in Industrial Management (1955) Management of Inspection and Quality Control (1945) Bureaucracy : A Challenge to Better Management (1944)

    54. 2012?4?24? 54 ???? ??Joseph M. Juran(1904- ) Juran?????????????????????(Suarez,1992): 1. ??????(The Spiral of Progress in Quality) 2. ?????(The Breakthrough Sequence) 3. ??????(The Project-by-Project Approach) 4. ?????(The Quality Trilogy) 5. ?????????????(The Principle of Vital Few and Trivial Many) ??????????????:

    55. 2012?4?24? 55 ???? ??Joseph M. Juran(1904- ) 1. ?????? Juran?????????????????????????????????,???????????????(??1-11),????????????????????????,??????????????????????????,????????????????(Company-wide)???,???????????????????????????,?????:

    56. 2012?4?24? 56 ????

    57. 2012?4?24? 57 ???? ??Joseph M. Juran(1904- ) 1. ?????? (1) ???????????(??)???? (2) ????????????????????? (3) ????????????????? (4) ???????????? (5) ????????????? (6) ??????????

    58. 2012?4?24? 58 ???? ??Joseph M. Juran(1904- ) 2?????? Juran????????????????????????????????,???????????????? ??????:1.????????2.???????????????3.????????????????????????????,??????????????,???????????????,?????????????

    59. 2012?4?24? 59 ????

    60. 2012?4?24? 60 ???? ??Joseph M. Juran(1904- ) 2?????? (1). ????? (2). ???????? (3). ??????? (4). ???????(Pareto Principle)? (5). ????????????? (6). ??????(Steering Arm)? (7). ??????(Diagnosis Arm)? (8). ??? (9). ????????? (10).????????

    61. 2012?4?24? 61 ???? ??Joseph M. Juran(1904- ) 3. ?????? Juran????????????????????,???????????????????????,?????????????,????????????????????????????????????????????????????????????????

    62. 2012?4?24? 62 ???? ??Joseph M. Juran(1904- ) 3. ?????? Juran???????????????????(the journey from symptom to cause),???????????????,Juran????????????????????????????: (1) ????---???????? (2) ????---???????? ??????????????,??????????????????????????????????

    63. 2012?4?24? 63 ???? ??Joseph M. Juran(1904- ) 4. ????? ?????????????????????????,???????????????????????????????: (1) ????(Quality Planning) (2) ????(Quality Control) (3) ????(Quality Improvement)

    64. 2012?4?24? 64 ???? ??Joseph M. Juran(1904- ) 4. ????? ??????????????: (1) ????? (2) ??????? (3) ?????

    65. 2012?4?24? 65 ????

    66. 2012?4?24? 66 ????

    67. 2012?4?24? 67 ???? ??Joseph M. Juran(1904- ) 5. ????????????? ??????????(Pareto Principle),??????? 1897????????Vilfredo Pareto,???????????????,???,????????????????????,???????????

    68. 2012?4?24? 68 ????

    69. 2012?4?24? 69 ???? ??,Juran ????????????????????????(Bendell,1998): 1. ????????? 2. ?????????? 3. ?????????? 4.??????,?????????????? 5.?????????????????????????????????

    70. 2012?4?24? 70 ???? ??Joseph M. Juran(1904- ) Juran?????????30?,???????The Second Order of Sacred Treasure;????,?????????Juran???,?1975???Juran Medal?

    71. 2012?4?24? 71 ???? ??Joseph M. Juran(1904- ) Juran?Deming?????????????????????, Juran???Deming?????(Alwan,2000): 1. ??????????? 2. ???????? 3. ????????????? 4. ?????????????

    72. 2012?4?24? 72 ???? ??Joseph M. Juran(1904- ) ??Juran???????Deming??????(Alwan,2000): 1.Juran???Deming??????14?,????????????? 2.Juran??????Deming???14?,??Deming???????, Juran????????????????

    73. 2012?4?24? 73 ???? ??Joseph M. Juran(1904- ) ??, Juran??????????????????????,?????????????????????,??????????, Juran????80%?????????????,??,?????????????????????

    74. 2012?4?24? 74 ???? ?. Philip Crosby (1926 ~2001) ???????????????,Crosby????????????????,Crosby?1979????Florida ??Philip Crosby Associates(PCA)??????,????,?????ITT??14?,1989?PCA?Alexander Proudfoot??;Crosby??1991???Career IV,?????????.1997?Crosby???PCA???Philip Crosby Associates?, Inc. (PAC?),?????????????????????????.

    75. 2012?4?24? 75 ???? ?. Philip Crosby (1926 ~2001) ??Deming??,Crosby???????????,??????????????????????????,?????????????????????Crosby????????1960?????Martin Marietta????????????(Zero Defect Concept),???????????(Do it right the first time)? Crosby????????????????????,????????(Top down)???,???????????????????

    76. 2012?4?24? 76 ???? ?. Philip Crosby (1926 ~2001) Crosby??????????,???????????: Leading (1990) Let’s Talk Quality (1989) The Eternally Successful Organization and Leading (1988) Running Things : The Art of making Things Happen (1988) Quality without Tears: The Art of Hassle- Free Management (1984) Quality is Free (1979) The Art of Getting Your Own Sweet Way (1972)

    77. 2012?4?24? 77 ???? ?. Philip Crosby (1926 ~2001) Crosby ????????????????,??????????????????,Crosby???????????,??????,???????????????????????????

    78. 2012?4?24? 78 ????

    79. 2012?4?24? 79 ???? ?. Philip Crosby (1926 ~2001) 3. ??????????(Zero Defect Program and ZD Day) 4.???????(The Four Absolutes of Quality) 5. ????(The Prevention Process) 6. ????(The Quality Vaccine) 7. ??C (The Six C’s) 8. ????(Cost Of Quality)????? 9.???????(Quality Management Maturity Grid)

    80. 2012?4?24? 80 ???? ?. Philip Crosby (1926 ~2001) ???????: 1. ???????14?? Crosby ??14?????????????????????????????,?????????????,?????????????14???????:

    81. 2012?4?24? 81 ????

    82. 2012?4?24? 82 ???? ?. Philip Crosby (1926 ~2001) 1. ???????14?? (4) ?????????????????? (5) ??????????? (6) ???????????????? (7) ????????????????

    83. 2012?4?24? 83 ????

    84. 2012?4?24? 84 ???? ?. Philip Crosby (1926 ~2001) 1. ???????14?? (10) ???????????????????? (11) ?????????????????????? (12) ?????????????????? (13) ?????????????????? (14)???????,???????????????

    85. 2012?4?24? 85 ???? ?. Philip Crosby (1926 ~2001) 2. ??????????????? ??????????????????????,??????????????????,????????????????????????????????????????????????????????

    86. 2012?4?24? 86 ???? ?. Philip Crosby (1926 ~2001) 3. ?????????? Crosby?????(Zero Defect, ZD)????????????,??????????????????,ZD????????????????????????????,??????????????????????,??ZD???????????????,???,????????????????

    87. 2012?4?24? 87 ???? ?. Philip Crosby (1926 ~2001) 4. ??????? Crosby?????????????????????,????????????????,??????: ????????? ??????????????????????????????

    88. 2012?4?24? 88 ????

    89. 2012?4?24? 89 ???? ?. Philip Crosby (1926 ~2001) 5. ???? Crosby???????????????????????????,??????????????,??,??????????????????????: ??????????? ???????? ?????

    90. 2012?4?24? 90 ???? ?. Philip Crosby (1926 ~2001) 5. ???? ??????????????? ??????(????????)? ??,Crosby????????????????????????,???????????????????????????

    91. 2012?4?24? 91 ???? ?. Philip Crosby (1926 ~2001) 6. ???? Crosby?????????????,??????????????,?????????????????????:?????????

    92. 2012?4?24? 92 ???? ?. Philip Crosby (1926 ~2001) 7. ??C crosby?????????????????????,???????C???: ??(Comprehensive):????????????????????????????????????,??????????? ??(Commitment):?????????????? ??(Competence):?????????????,??????????????

    93. 2012?4?24? 93 ????

    94. 2012?4?24? 94 ???? ?. Philip Crosby (1926 ~2001) 8. ????????? Crosby???????????????????????????,???????????Crosby?PONC(Price of Non-Conformance)???,???????????????????(Price of Conformance;POC),??????????????(Cost of Quality;COQ),??COQ=PONC+POC,???????????????????????

    95. 2012?4?24? 95 ????

    96. 2012?4?24? 96 ????

    97. 2012?4?24? 97 ???? ?. Philip Crosby (1926 ~2001) 9. ??????? ????,Crosby??????????????????????,?????????,?????????,?????????????,?????????????????????,??????????,?????????????????????????????????,?????????????

    98. 2012?4?24? 98 ???? ?. Philip Crosby (1926 ~2001) Crosby ????????????????????????,???,????????????????,???,Crosby ??????????????????????????????Crosby??????????????????????:

    99. 2012?4?24? 99 ???? ?. Philip Crosby (1926 ~2001) (1) ???????????????? (2) ????????,??????????? (3) ??????,????????? (4) ????????????????? (5) ?????????????

    100. 2012?4?24? 100 ???? ???????????? ???????Deming?Juran??Crosby ??????????(Suarez,1992) : ??Deming , Juran ??Crosby ?????????: (1) ??????????????,??????????????? (2) ??????????????????? (3) ????????????????????????,??????????????????????????

    101. 2012?4?24? 101 ???? ???????????? (4) ?????,?????????????? (5) ??????????? (6) ?????????????????????????????

    102. 2012?4?24? 102 ????

    103. 2012?4?24? 103 ???? ???????????? (11)????????????,??????????????? (12)??????????????????,?????????????? (13)?????????????????????????? (14)???????????????,????????????:?????????????????????????????????

    104. 2012?4?24? 104 ???? ???????????? ??Deming , Juran ?Crosby??????????: (1) ?????????: a. Crosby?Juran????????????? b. Cresby?Juran?????????????????????(Effectiveness)???(Efficiency)???? c. Juran?????????????

    105. 2012?4?24? 105 ???? ???????????? ??Deming , Juran ?Crosby??????????: (1) ?????????: d. Juran??????????????????,??:?????????????????????? e. Deming??????????????? f. Deming???????????????????????? g. Deming??????????????????????????????? h. Deming??????????????????????

    106. 2012?4?24? 106 ???? ???????????? (2)????: a. Crosby ???????????????,????????????????????,???????????????????????????? b. Deming?????????????????????,?????????????????????,???????????

    107. 2012?4?24? 107 ???? ???????????? (2)????: Deming????????????????????,??????????????????????,?????????????????????????????????????? c. Juran???????????????????????,??????????????????,??????????????,??????????????????,?????????????,????,?????????????

    108. 2012?4?24? 108 ???? ???????????? (3)?????: a. Deming?????????(?????)?????????,?????????????????????????????,?????????,??????????????????????????

    109. 2012?4?24? 109 ???? ???????????? (3)?????: b. Crosby?Juran???????????,?????????????????????????,???????,??????????,?????????????????,??????????????????????,??????,Deming???????????????????

    110. 2012?4?24? 110 ???? ???????????? (4)????: a. Crosby??,???????????????????????,????????????? b. Juran??????????????????????,????????????

    111. 2012?4?24? 111 ???? ???????????? (4)????: c. Deming????????????????,????????????,?????????????,??????????????,??????????????????,?????????????,???????????????????????????????,???????;?????????????????????

    112. 2012?4?24? 112 ???? ??Kaoru Ishikawa (1915-1989) Ishikawa?????????????????,???????????,????????????,??????????????????;Ishikawa ???????????????????,????????QCC (QUALITY CONTROL CIRCLE )??CWQC (COMPANY-WIDE QUALITY CONTROL) ???,

    113. 2012?4?24? 113 ????

    114. 2012?4?24? 114 ???? ??Kaoru Ishikawa (1915-1989) Ishikawa????????????: ? Guide to quality control (1968) ? What is total quality control ? The Japanese Way (1985) Ishikawa ??1952??????Deming prize,1971?????ASQC ?GRANT AWARD ,????The Nihon Kaizen press prize ??The Industrial Standardization Prize ,???ASQC ??1994??? Ishikawa Medal ???????????

    115. 2012?4?24? 115 ???? ??Kaoru Ishikawa (1915-1989) Ishikawa????????,?????????: 1. ???????????? 2. ???11?? 3. ?????????? ???1.????????????????,??????????:

    116. 2012?4?24? 116 ???? ??Kaoru Ishikawa (1915-1989) 2. ???11? (Ishikawa, 1968 ): Ishikawa?????????????11?,?????: (1)???????????? (2)??????????????? (3)?????????????????? (4)???????????????? (5)???????????????????? (6)????????????

    117. 2012?4?24? 117 ???? ??Kaoru Ishikawa (1915-1989) (7)?????????????????????? (8)?????????? (9)??????????????????????? (10) ???????95%???????????????? (11) ?????????????????

    118. 2012?4?24? 118 ???? ??Kaoru Ishikawa (1915-1989) 3.????????? (six-scholars-comparison) (1) ?????????????????? (2) ????,???????? (3) ????????????? (4) ??????????? (5) ??????????????????????? (6) ?????????????????

    119. 2012?4?24? 119 ???? ??Kaoru Ishikawa (1915-1989) ??,Ishikawa ???????????????????????,???????????????????????????????????????,????????,?????????????,???????????,?????????????

    120. 2012?4?24? 120 ????

    121. 2012?4?24? 121 ???? ??Kaoru Ishikawa (1915-1989) 1. ?????????????,?????? 2. ??(Goods)????????? 3. ????? 4. ???????,??????????????? 5. ?????????????? 6. ?????????? 7. ???????????

    122. 2012?4?24? 122 ???? ??Kaoru Ishikawa (1915-1989) 8. ???????????????? 9. ???????? 10. ????????????? 11. ??????????? 12. ???????????? 13. ?????????? 14. ???????????????? 15. ?????????

    123. 2012?4?24? 123 ???? ??Shigeo Shingo (1909-1990) ( Bendell , 1998) Shingo ????????????,???????????????,???????????????,Shingo ????????????????;??????:??????????????????Shingo ???????????????????????????????

    124. 2012?4?24? 124 ????

    125. 2012?4?24? 125 ???? ??Shigeo Shingo (1909-1990) ( Bendell , 1998) Shingo?????14??????,??????? ”Toyota Production System”,????: The Saying of Shingo – key strategies for plant improvement (1985) Zero Quality Control: Source Inspection and the Poka – Yoke system (1988) Non – Stock Production (1988)

    126. 2012?4?24? 126 ???? ??Shigeo Shingo (1909-1990) ( Bendell , 1998) Shingo??1970???The Yellow Ribbon Decoration ?,?????Toyota ?????SMED??(Single Minute Exchange of Die)--JIT??????,???1975~1979????????Federal Mogul ??SMED??????? (Non-Stock Production )?? ,??1981?????????(???Citroen??)?????,SMED????????????(Set-up Time ) ??????????,????????????

    127. 2012?4?24? 127 ???? ??Shigeo Shingo (1909-1990) ( Bendell , 1998) 1977?Shingo????????????????,???????Matsushita Washing Machine Division ?Shizuoko ????drain pipe ????23?????????????????????????????Poka-Yoke???????????????????????????,Shingo??????????????????????,??????????????????

    128. 2012?4?24? 128 ???? ??Shigeo Shingo (1909-1990) ( Bendell , 1998) Shingo??1982??Toyota???????????????:?????(Cold-forging)?????????(die punch)?????????????1???40?????3?????,Shingo?????????:

    129. 2012?4?24? 129 ????

    130. 2012?4?24? 130 ???? ??Shigeo Shingo (1909-1990) ( Bendell , 1998) 4. ???????????????? 5. ?????????????: *?????????????? *????????????? ??????,???Shingo Prize???,???????????????????

    131. 2012?4?24? 131 ???? ??Genichi Taguchi ( 1924~ ) Taguchi????????????1980??Taguchi??????AT&T?Bell Lab?,????,Taguchi??1962????????????Princeton??,?????????AT&T Bell Lab????????????Taguchi?????????????????????,????,??????????Matosaburo Masuyama??????????????????

    132. 2012?4?24? 132 ???? ??Genichi Taguchi ( 1924~ ) Taguchi???????????????????????,??????????????,??????????????Deming?????Ishikawa?????????????Taguchi?????????????????????????????,?????????????????????????????????????????????,?????????

    133. 2012?4?24? 133 ????

    134. 2012?4?24? 134 ???? ??Genichi Taguchi ( 1924~ ) Taguchi??1960???The Deming Application Prize,????1951,1953?1984???Deming Award for Literature in Quality;1986??? International Technology Institute???Willard F. Rockwell Medal;1989???MITI’S Purple Ribbon ;??1984???American Supplier Institute(ASI)?Executive Director (six-scholars-comparison)?

    135. 2012?4?24? 135 ???? ??Genichi Taguchi ( 1924~ ) Taguchi?????????????(Foster,2001): ????????????????????????????????? ??????????????????????? ???????????????????????????

    136. 2012?4?24? 136 ???? ??Genichi Taguchi ( 1924~ ) ??Taguchi?????????????(Foster,2001): 1. ????? a. ????? b. ??????????????????????????? c. ????,???????,???????

    137. 2012?4?24? 137 ????

    138. 2012?4?24? 138 ???? ??Genichi Taguchi ( 1924~ ) ????????????,Taguchi?????????????: 1. ??(on-line)????,?????????????????????????????,????????????????????????????

    139. 2012?4?24? 139 ????

    140. 2012?4?24? 140 ???? ??Genichi Taguchi ( 1924~ ) Taguchi????????????(Foster,2001): 1. ??????: ????????,???????????,???????????????????????????????????????????,???????????????????????,????????????????????????????

    141. 2012?4?24? 141 ????

    142. 2012?4?24? 142 ???? ??Genichi Taguchi ( 1924~ ) 2. ??????( Quality Loss Function,QLF): ????????????,?????????????,????????????????????????????? 3. ????(Robust Design)???: ?????????????????????????

    143. 2012?4?24? 143 ???? ??Genichi Taguchi ( 1924~ ) ?????????,???????????????????????,??????????,????????????,??????????????????,?????????????????????????????????,??????????? ???????Taguchi???????,?????????,Taguchi??????????????????????????????

    144. 2012?4?24? 144 ???? ??Tom Peters (Bendell , 1998) Peters ?????????????????,????????????????Peters???????(http://www.tompeters.com/): 1. In search of Excellence (1982) 2. The Circle of Innovation (1997) 3. A Passion for Excellence (1985) 4. The Pursuit of WOW (1994) 5. Thriving on Chaos (1987) 6. The Tom Peters Seminar (1994) 7. Liberation Management (1992)

    145. 2012?4?24? 145 ???? ??Tom Peters (Bendell , 1998) Peters ??????(Management by Wandering About ,MBWA )?????????,????????????????????????????--??????????Peters ????????????,?????????????????: 1. ??(Listening) 2. ??(Teaching) 3. ???(Facilitating)

    146. 2012?4?24? 146 ???? ??Tom Peters (Bendell , 1998) ?1980????,Peters???????(Management Obsession)???????????????,????????????????,???????????????????????????,???--?????????????

    147. 2012?4?24? 147 ????

    148. 2012?4?24? 148 ???? ??Tom Peters (Bendell , 1998) 4. ???????? 5. ??????????? 6. ?????? 7. ????? 8. ????????(Hawthorne)??? 9. ??????????????? 10.?????????? 11.?????,??????? 12.??????????????

    149. 2012?4?24? 149 ???? ??Claus Moller (Bendell,1998) Moller?????????,??1988???Personal Quality??,???????Time manager International(TMI,1975),?????10??TMI????time manager results tool,???????????????(Put People First, PPF)???(???????????,???????????????)???Management for Everyone ?????,?????????????????????????????

    150. 2012?4?24? 150 ????

    151. 2012?4?24? 151 ???? ??Claus Moller (Bendell,1998) 1980????,Moller?????????????????,??????:?????????????????????????? Moller????????????????????,??????????????????,???????????,??????????????--??????????

    152. 2012?4?24? 152 ???? ??Claus Moller (Bendell,1998) Moller???????????????????,?????Personal Quality????????????????--???????The Idea Performance (IP) level ????????The Actual Performance (AP) level? IP??????????,AP?????????????????????????????????????????????????????AP????????IP?????????

    153. 2012?4?24? 153 ???? ??Claus Moller (Bendell,1998) Moller????12???????????AP??: 1. ????????? 2. ??????????? 3. ????????????????? 4. ??????????????? 5. ????? 6. ????????? 7. ????????

    154. 2012?4?24? 154 ???? ??Claus Moller (Bendell,1998) 8. ????? 9. ?????????--????????? 10.??????? 11.????--??????? 12.?????

    155. 2012?4?24? 155 ????

    156. 2012?4?24? 156 ???? ??Claus Moller (Bendell,1998) ????????,Moller??????????????: 1. ???????? 2. ??????????? 3. ?????/???? 4. ??????

    157. 2012?4?24? 157 ????

    158. 2012?4?24? 158 ???? ??Claus Moller (Bendell,1998) 9. ??????????????????? 10. ?????????????? 11. ????????? 12. ???????? 13. ??????????

    159. 2012?4?24? 159 ????

    160. 2012?4?24? 160 ???? ??Claus Moller (Bendell,1998) TMI????????????,??????????????????,??,?Moller?TMI??????????????(TMI-5 kinds of quality): 1. ????:????????????????? 2. ????:??????????????????????????? 3. ????:???????????????????

    161. 2012?4?24? 161 ???? ??Claus Moller (Bendell,1998) 4. ????:???????????????????? 5. ????:?????????(?????????)???????

    162. 2012?4?24? 162 ????

    163. 2012?4?24? 163 ???? ??Claus Moller (Bendell,1998) ???????????,?????????????????????????? Moller????TMI???????,???????Personal Quality?Put People First??,???????????:

    164. 2012?4?24? 164 ????

    165. 2012?4?24? 165 ???? ??Claus Moller (Bendell,1998) My Life Free-????????? Heart Work-??????????? Smart Meter-??????????? ????, Moller????????,???????????(Human Side of Quality),????????????????????????????

    166. 2012?4?24? 166 ????

    167. 2012?4?24? 167 ????

    168. 2012?4?24? 168 ????

    169. 2012?4?24? 169 ????

    170. 2012?4?24? 170 ????

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