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Effective Customer Collaboration

Discover effective collaboration practices to elevate your federal acquisitions through key stakeholder engagement. In this presentation by Allan V. Burman, Ph.D., delve into today's federal acquisition environment, understanding the diverse roles of program and contracting staff, and tackling challenges while fostering effective partnerships. Gain insights into planning, communication, and performance to ensure successful outcomes in collaborative acquisition efforts. Learn the significance of adopting a contemporary leadership model to improve business partnerships at all agency levels.

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Effective Customer Collaboration

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  1. Effective Customer Collaboration Improve your acquisitions through developing more effective collaboration practices with project stakeholders 2011, May 10 Presented by Allan V. Burman, Ph D President, Jefferson Solutions

  2. AGENDA • Today’s Federal acquisition environment • Players and stakeholders • Roles and responsibilities of program and contracting staff • Issues and challenges • Keys to effective partnerships

  3. THE ACQUISITION ENVIRONMENT • Agency roles over time • Direct vs. indirect • Doer vs. overseer • Acquisition staffing and contracting dollars • Who works in acquisition? • What has been happening to staff and dollars? • The multi-sector workforce and inherently governmental functions 3

  4. ROLES AND RESPONSIBILITIES: PROGRAM AND CONTRACTING STAFF • Contracting Officers • Program/project staff • Contracting Officers Technical Representatives • Attorneys • Auditors • Others 4

  5. CONTRACTING VS. PROGRAMMATIC FUNCTIONS - EXAMPLES 5

  6. CONTRACTING VS. PROGRAMMATIC FUNCTIONS - EXAMPLES 6

  7. CONTRACTING VS. PROGRAMMATIC FUNCTIONS - EXAMPLES 7

  8. CONTRACTING VS. PROGRAMMATIC FUNCTIONS - EXAMPLES 8

  9. ISSUES AND CHALLENGES • Recognizing the players and the important role of each • Accepting responsibility for elements of the process • Working together to define requirements • The importance of planning • Performance counts • Communications as an enabler 9

  10. KEYS TO EFFECTIVE COLLABORATION • A new leadership model: • Business partnerships and the Chiefs • Meeting partnership needs at the highest agency levels: • The National Academy of Public Administration’s review of the management functions of the Department of Energy 10

  11. KEYS TO EFFECTIVE COLLABORATION • Getting requirements right the first time • Methods for avoiding “over the transom” program and contracting office transactions: Investing in facilitators 11

  12. KEYS TO EFFECTIVE COLLABORATION • Understanding roles and accepting responsibilities • Chartering project teams to enable positive outcomes: the Census experience 12

  13. KEYS TO EFFECTIVE COLLABORATION • How better planning can lead to better outcomes • What is PALT and why is it important? 13

  14. STANDARD PALT –NEGOTIATED PROCUREMENTS 14

  15. KEYS TO EFFECTIVE COLLABORATION • A major program office frustration: Not knowing where the solicitation stands and what to do about it • Using SharePoint and creating a workload registry: Forest Service and Veterans Affairs Department innovations 15

  16. KEYS TO EFFECTIVE COLLABORATION • Collaboration and performance-based services acquisition: How to make it work • The 2 and a half day method for getting results 16

  17. KEYS TO EFFECTIVE COLLABORATION • Understanding and accepting roles • Recognizing each other’s contributions • Good planning • Continuous communications 17

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