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Loss Prevention Education & Certification NIOSH/NORA Conference

Loss Prevention Education & Certification NIOSH/NORA Conference. Gene Smith, The Loss Prevention Foundation Jacque Brittain, Enabl -u Technologies, Inc. Topics to be Discussed. The Loss Prevention Foundation LPQ & LPC Certifications Demo Certification

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Loss Prevention Education & Certification NIOSH/NORA Conference

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  1. Loss Prevention Education & Certification NIOSH/NORA Conference Gene Smith, The Loss Prevention Foundation Jacque Brittain, Enabl-u Technologies, Inc.

  2. Topics to be Discussed • The Loss Prevention Foundation • LPQ & LPC Certifications • Demo Certification • Skill sets need to reduce risk and deliver value • NIOSH & LPF MOU-Future

  3. The Loss Prevention Foundation • The mission of the Loss Prevention Foundation (LPF) is to advance the loss prevention profession by providing relevant, convenient and challenging educational & informational resources.

  4. LPF History • The Loss Prevention Foundation is a not for profit 501 c (6) organization founded in 2006, by industry leading professionals to serve the loss prevention industry. • We are governed by a 28 member board of LP professionals and solution providers • Certification developed by over 300 Loss Prevention Professionals from 130 companies!

  5. LPF Board of Directors • Doug Marker, Michael’s Stores • Kevin McMenimen, Enabl-u • Monica Mullins, Wal-Mart • Libby Rabun, AutoZone • Tim Shipman, Food Lion, LLC • Gene Smith- LP Foundation • Paul Stone, Best Buy Co., Inc. • Claude Verville, Lowe’s • Kevin Valentine, Sterling Jewelers • Al Voels, KPMG • Stan Welch, J C Penney • Keith White, Gap, Inc • Chet Young, Walgreen’s • Frank Johns, A.C. Moore, (Chairman) • Bill Turner, Nike (Treasurer) • Brad Brekke, Target • Trevor Brown-LexisNexis • Patti Feltz, Polo Ralph Lauren • Nathaniel Fry, IBM • Michael Grady, Vector Security • Mike Lamb-The Home Depot • Jim Lee, LP Magazine • Kevin Lynch, ADT Security • Paul Jones, eBay • Bob MacLea, TJX Companies

  6. LPF Association Partners • Asia Retail Congress (ARC) • Center for Interviewer Standards & Assessment (CFI) • Food Marketing Institute (FMI) • Hospitalitylawyer.com • International Organization of Black Security Executives (I.O.B.S.E) • Loss Prevention Research Council (LPRC) • National Association for Shoplifting Prevention (NASP) • National Food Service Security Council (NFSSC) • Retail Industry Leaders Association (RILA) • Retail Council of Canada (RCC)

  7. LPF Partners • ADT • Agilence • Bass Security • LexisNexis • Diebold • Enabl-u Technologies • IBM • InstaKey • Kenstan • KPMG • LossPrevention Magazine • National Glass Service Group • Palmer Reifler & Associates • Real-Time Intelligence • Secure-Tek • Security Resources • Stanley Security • Vector Security • WG Security Products • Wonderlic

  8. LPF Components • Two tiered certification program • LPQ (LPQualified) • LPC (LPCertified) • Membership program offering on line educational resources • Scholarship/Academic Support/Military Transition

  9. Development Strategy • Enabl-U Technologies • Knapp & Associates International • Content Development Committee • Content Review Committee • NIOSH & Industry Related Experts • Academic Review Committee & Legal • Exam Question Development Committee * • Exam Committee * • Results-Qualify for University credits

  10. Initial Content Development AAFES Academy Sports & Outdoors Ace Hardware AutoZone Babies R Us Best Buy Bob’s Stores Cingular CVS Dick’s Sporting Goods Dollar General Food Lion Gap Guess? H&M HEB Home Depot JC Penney KB Toys Kellogg's Limited Brands L.L. Bean Lowe’s Macy’s Michael’s NEXCOM NIKE Office Depot Orchard Supply Pathmark PEPBOYS Safeway Target TJX Walgreens Wal-Mart

  11. Loss Prevention FoundationAcademic Committee • Eastern Kentucky University ***(SSEM) • Grand Valley State University • Fairleigh Dickinson University • Loyola University • North Carolina Central University • Northeastern University • Northern Michigan University • Rutgers University • University of Florida • University of Houston • University of North Carolina

  12. How does certification work? • LPQ vs. LPC Audience • Delivered online 24-7 • Browser Friendly-Explorer (6.0+), Mozilla FireFox, Opera, Apple Safari, Google Chrome, Linux & iPhone and iTouch. • Video scenarios & pictures • Sectional & Module quizzes

  13. How does certification work? • Study Gopher • One year to finish • Proctored exams at nearby locations • Certification Certificate issued

  14. “LPQ” • Module 2- Becoming a Successful Business Person • A Professional Approach • Ethics & Conduct • What you should Expect • Career Growth • Communication Skills • Building Relationships • Diversity • Harassment Awareness • Conflict Resolution • Module 3 – Loss Prevention Basics & Tools • Vocabulary & Terminology • External Theft • Internal Theft • Interviewing as a Tool • Civil Recovery & Restitution • Courtroom Procedures • Physical Security • Conflict Resolution • Auditing • Employment Screening • Crisis Management & Emergency Response • Module 1- Retail Environment • Foundations of Loss Prevention • Basic Retail Business Operations • The Causes Behind the Loss • Shrink Awareness • Establishing a Controlled Environment • Workplace Safety

  15. “LPC” • Module 1- Leadership Principles • People Leadership • Ethical Standards • Personal Development • Building and Leveraging Relationships • Module 2- Business Principles • Building an Effective Program • Financial Analysis & Accounting • Building Operating Plans • Managing Vendor Resources • Protection of Critical Data and Privacy • Principles of Regulatory Guidelines • Module 3 – Loss Prevention Operations • Building an LP program • Investigations • Data Analysis • Operational & Shrink Control • Organized Retail Crime • Pharmacy

  16. “LPC” • Module 4- Safety & Risk Management • Safety Management • Senior Leadership • Risk Control and Safety Committees • Program Elements • OSHA • Accident Reporting • Fire Protection • Special Issues • Risk Management • Techniques to Manage Risk • Business Hazards • Insurance • Claims Management • Litigation • Module 5- Crisis Management • Preparedness • Response • Recovery • After action report • Business continuity • Resources & Relationships • Module 6- Supply Chain • Flow of merchandise • In-transit potential for loss & security measures • DC Potential opportunities for loss & security measures • Internal & External Partnerships • Compliance (High level awareness) • Business Disruption (impact of loss/detention on supply chain)

  17. LPQ vs. LPC • Pages of text-----LPQ 500/LPC 1200 • Video demonstrations-LPQ 65/LPC + • Pictures-LPQ 498/LPC + • Modules LPQ 3/LPC 6- Sections LPQ 25/LPC 41 • Completion time-LPQ 40/LPC 80+ • Companies -LPQ 75/LPC 130 • Contributors – LPQ 170/LPC 300 • Academic Credits- LPQ 3 B.S.& 3 M.S./LPC 6 B.S. & 3 M.S.

  18. Certification Demo Jac Brittain Director of Learning & Certification Development Enabl-u Technologies

  19. Skill sets need to reduce risk and deliver value • Motivating, developing, and directing store associates as they work • Communicating effectively, both verbally and in writing as appropriate for the needs of the company and the audience • Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems

  20. Skill sets need to reduce risk and deliver value • Determining necessary changes in conditions, operations, and the environment in order to affect safety outcomes • Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions • Knowledge of business and management principles in order to effectively implement strategic planning initiatives

  21. NIOSH & LPF MOU - Future • Content review-how to educate retail • LPF crosses all lines • Early access to new professionals & ongoing • Collaborative agreement & shared resources • Retail Awareness for NIOSH/NORA • Evaluate certification content • Determine Industry Needs

  22. More Information • The Loss Prevention Foundation • Gene Smith gene.smith@losspreventionfoundation.org 704-837-2521 • www.losspreventionfoundation.org

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