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Enhancing Inquiry Management for OSSI: A NASA Approach

The NASA OSSI Information Center (OIC) aims to streamline business inquiries by ensuring that information is easily accessible and responses are timely and accurate. Presented by Ann Heyward at the NASA Education Stakeholders’ Summit on November 29, 2011, the OIC serves as a centralized hub to manage inquiries coming from around the world through various channels. By improving the response system and assessing Q&As, OIC enhances customer service and aligns with the One Stop Shopping concept for effective operations in aerospace education.

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Enhancing Inquiry Management for OSSI: A NASA Approach

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  1. National Aeronautics and Space Administration OSSI Information Center (OIC) Presented by Ann Heyward, Principal Investigator, OSSI Business Management Organization, Ohio Aerospace Institute NASA Education Stakeholders’ Summit November 29, 2011 www.nasa.gov

  2. NASA OSSI receives many inquiries • Inquiries come from all over the world • Through multiple channels • Asking about a variety of topics Your Title Here

  3. OIC Supports OSSI Business Needs and Manages Inquiries • Information needs tobe easily accessible • Inquiries need to get to the right person • Responses need to be timely, accurate and consistent • Q&As need to be assessed to improve customer service Your Title Here

  4. OIC is one of the latest components of the One Stop Shopping Concept Your Title Here

  5. OIC is one of the latest components of the One Stop Shopping Concept Your Title Here

  6. The LaunchPad is central to operations Students OSSI LaunchPad Broker Facilitators Parents Centralized, documented inquiries and responses Technical help desk Faculty Other SMEs Other Your Title Here

  7. Your Title Here

  8. Questions? Your Title Here

  9. SignOffPage Your Title Here

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