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Process Frameworks Case Study: Chicago Chapter Meeting

Join us at the December 2013 Chicago Chapter Meeting for a case study on APQC's Process Classification Framework presented by Michelle Sheedy. Explore BPM trivia, key BPM technologies, and engage in facilitated discussions. Network with industry professionals and learn about the latest updates and certifications in process management.

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Process Frameworks Case Study: Chicago Chapter Meeting

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  1. December 2013Chicago Chapter Meeting A Case Study in Process Frameworks

  2. Agenda • 9:00 a.m. Arrival and networking • 9:15 a.m. General Announcements – Chapter Officers Updates • 9:30 a.m. Feature Presentation "A case studyof APQC's Process Classification Framework" Michelle Sheedy • 11:00 a.m. Facilitated Discussion • 11:30 a.m. Holiday Fun and Continued Networking • 12:00 p.m. Adjourn

  3. Officer Updates • Tom Hillison – VP Marketing • JD Sanders – VP of Information • Gavin Quinn – VP of Education • Pat Dowdle – VP of Finance • Phil Vitkus – VP Membership • Dan Morris – VP of International Relations • VP – Operations and Programs

  4. International Updates • Training provider registration – • expanded approach to training • build member value through access and discounts • CBPP certification promotion – • Brazil has the greatest number of CBPPs. • The creation of an entry level certification – • Dan Morris to lead this and work with Europe and S. America • The creation of a masters level certification - sameas current • Membership and certification - certification should become a focus of each chapter.  This may help drive membership. • Marketing will be a focus in 2013

  5. Feature Presentation

  6. BPM Trivia From the ABPMP CBOK First to Raise Hands Gift Cards as Prizes

  7. Name (4) of the (5) knowledge areas of BPM

  8. Name (4) of the (6) BPM Critical Success Factors • Alignment of strategy, value chain, and business process • Establishment of Goals • Executive sponsorship / governance • Process ownership • Metrics, measures, and monitoring • Institutionalized practices [mastery of skills, CoE, standardized methodology]

  9. What are the differences between Diagrams, Maps and Models • Diagrams – rough abstraction • Identifies the major activities of a process • Map – precise / accurate representation • Comprehensive view of performers, events, results, activities, relationships • Model – includes performance attirbutes • Used for simulation • Includes metrics, reporting capabilities, data that impacts performance

  10. Name (5) of the key categories/ Activities of Process Analysis • Understanding the unknown • Business environment • Organizational culture / context • Performance metrics • Customer interactions • Hand-offs • Business Rules • Capacity • Bottlenecks • Variation • Cost • Human Involvement • Process Controls

  11. Name (5) of the key BPM Technologies

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