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Summary Slide

Summary Slide. Night Audit Night Audit Duties Date Roll Night Audit Deployment Night Audit Reports Diagram – Room/Tax Posting Diagram – Outlet/Ancillary Posting Diagram – Shift Closing Hotel Performance Report Diagram – Performance Report Part 1 Diagram – Performance Report Part 2

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Summary Slide

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Presentation Transcript

  1. Summary Slide • Night Audit • Night Audit Duties • Date Roll • Night Audit Deployment • Night Audit Reports • Diagram–Room/Tax Posting • Diagram–Outlet/Ancillary Posting • Diagram–Shift Closing • Hotel Performance Report • Diagram–Performance Report Part 1 • Diagram–Performance Report Part 2 • Ancillary Night Audit Duties • Internet Exercise Figure 10-1

  2. Night Audit • The night audit department of the front office is defined as the team that assumes the role of reconciling a hotel’s daily activities and transactions. • This department compiles a series of reports and data into a report called the night audit report for management review. Figure 10-2

  3. Night Audit Duties • Generate the summary and statistical data compiled into the night audit report. • Verify daily hotel transactions. • Assume responsibility for certain front office functions, such as front desk and PBX. • In many cases, the leader of the night audit team will serve as the Manager On Duty (MOD) in the absence of senior management. Figure 10-3

  4. Date Roll • Hotels must designate a certain point in the night, called the date roll, to establish a change in date • The date roll must occur prior to the earliest departures to ensure that all applicable charges are posted in the guest ledger. • It is not unusual for the date to roll between 2 and 4 A.M. Figure 10-4

  5. Night Audit Deployment • The night audit team will vary in makeup and composition depending on the hotel. Generally, the night audit team will consist of: • Night audit manager • Two to five auditors (depending on the size of the hotel and the number of ancillary operations) • One or two food/beverage auditors (depending on the number of outlets) Figure 10-5

  6. Night Audit Reports • The night audit team’s primary responsibility is to verify the posting of charges within the guest ledger. This is done by a series of reports. • Each report generated by night audit is verified and documented to ensure accuracy. • Why are these reports so important? Figure 10-6

  7. Night Audit Reports • The night audit reports vary by hotel, but they often include: • Room rate posting report • Outlet/ancillary reconciliation report • Food and beverage potential report • Food/beverage audit report • PMS summary-posting report Figure 10-7

  8. Figure 10-8

  9. Figure 10-9

  10. Figure 10-10

  11. Night Audit Reports • Additional reports include: • Credit Card Transaction Report • Arrival/Departure Report • No-show Report • Credit Limit Report • Comp Rooms Report • Out-of-Order Rooms Report • In-House Report • Message Report Figure 10-11

  12. Hotel Performance Report • Overall hotel statistics must be recorded and summary reports generated that conform to the USALIguidelines. The hotel performance report is the most common form of this summary. • The hotel performance report is reviewed each morning by senior management and department heads throughout the hotel. It illustrates the revenue and occupancy performance of the entire hotel. Figure 10-12

  13. Hotel Performance Report Figure 10-13

  14. Figure 10-14

  15. Ancillary Night Audit Duties • Hotels might employ their night auditors in varying roles. Some of the individual auditors may also operate the PBX switchboard or front desk. Some even perform security duties as needed. • The night audit manager assumes the role of Manager On Duty. The MOD generates the MOD report to document all incidents and accidents. Figure 10-15

  16. Hotel Safety Internet Exercise • While the MOD and other hotel employees do all they can to ensure guest safety, the guests also should be cognizant of these issues. • Visit the following sites and learn more about safety and security: • http://www.kevincoffey.com/hotelsaftety.html • http://www.freetraveltips.com/Hotels/Hotel11.htm • http://www.traveldirt.com/travelsafety/hotel-safety.htm Figure 10-16

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